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Price discrepancy
Nicholas Beaumont
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Purchasing the premium plus upgrade through the website costs £115 for the first year, and £152 on subsequant years, including VAT. Purchasing the same upgrade through the app costs £89.99 each year.

 Why is the app so much cheaper? If I upgrade on the app do I get the same benefits as if I had upgraded through the website? Or is there some big catch? 

Nicholas Beaumont
Great Britain
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RE: Price discrepancy
Yehudah
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Dear Nicholas,

Thank you for contacting us.

The price of £89.99 is not including the VAT. The price that you have seen on the site might have been already including the VAT or might have been in a different currency and you didn't notice, such as euro or dollars. 

Regarding contacting us, please note that the best and direct ways to contact MyHeritage Support is via e-mail (support@myheritage.com) and by telephone. You can find the appropriate telephone number relevant to your country on the link 'Contact us' below this page. I sincerely have checked our ticketing system history and I couldn't find any e-mail coming from you. Please make sure to contact us by e-mail always with the e-mail address with which you are registered with us, so that our system can recognise you as a user and we can more easily find your account.

In any case, because now you already purchased the subscription, we cannot see and compare the information. In the future, if you see something that looks incorrect or a mistake, please try and send us an e-mail with screenshots before taking any further steps.  

Have a wonderful day.

Best regards, 

Yehudah
Israel
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3
RE: Price discrepancy
John Belvedere
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good question... did you get any explination as yet ?
John Belvedere
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4
RE: Price discrepancy [2]
Nicholas Beaumont
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Nope. But after waiting a few weeks and trying to contact them with several different methods, including getting completely ignored by the support request form thing, I went ahead and bought the premium plus upgrade anyway though my phone, and it seems to be working great, on computer and phone. So 60 quid a year saved I reckon.
Nicholas Beaumont
Great Britain
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