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Smart Matches have no data
William Gustafson
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Since the implementation of the new discovery format, I keep getting smart matches in the list that when Review is selected, the page shows an empty result with the message "no matches...",  It begins with one and is now up to six matches with no data.
William Gustafson
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RE: Smart Matches have no data
Baba
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Hi William,

This can happend, when the Smart Matches process was running on Your tree and in the meantime the other tree owner did any changes/deletions in his/her tree.

The next time the Smart match process works on Your tree, this list with no entries will be removed.

It's not a real time process, it's one with a waiting queue (FIFO - First-in / First-Out).

So, be patient and it will be better.

Best regards

Remo

Baba
Ittigen, BE
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3
RE: Smart Matches have no data [2]
William Gustafson
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Thank you for your response. This may happen in some situations, but I am having "no data matches" that exist for weeks. I currently have two that have been in the list for over a month.
William Gustafson
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4
RE: Smart Matches have no data [3]
Baba
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Hi William,

Sorry for delay. There is a small footnote to the waiting queue. If Your tree is somewhere in this queue and You change something in Your tree, the tree will move to the end of this queue. Repeated changes will have repetitive the same effect and at worst the tree will move at the end, over and over.

This is one 'bad' condition that can happen. So, You can try to stop changes in Your tree for a couple of days. If it doesn't help, I can drop an email to the support. So, feedback is very welcome.

Best regards

Remo

Baba
Ittigen, BE
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5
RE: Smart Matches have no data
Minna Leena Kuoppala
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That has happened to me also. I hope MH will answer this question.
Minna Leena Kuoppala
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6
RE: Smart Matches have no data [2]
Baba
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Hi Minna,

See the answer above.

Best regards

Remo

Baba
Ittigen, BE
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7
RE: Smart Matches have no data [3]
Minna Leena Kuoppala
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Hi Remo,

thank you for your answer,

Best regards from Finland,

Minna

Minna Leena Kuoppala
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