Hello. My progress is standing on "Raw data produced" for about 2 weeks already. I tracked my kit and this appears
" Processing your kit is taking longer than expected. This usually happens in cases where there is a kit activation problem, processing the first of the two vials has failed, or there was some other error. "
If the vial failed, then why is the raw data already produced? Should I just wait longer?
i do not get much from this site other than what i put in myself. the site gives you little hints that there is something available but when you try to access it , it takes me to an enrollment page. i am reluctant to subcribe as i expect that i will get more of the same upselling. a proper trial site should really show me i can expect. thank you
Hi, I got this DNA kit for my fiance for christmas. We activated and mailed his kit on Dec 30th and the kit has still not been recieved. After reading other forums I'm finding it hard to believe that it's taking this long for the company to even just receive the package. Every other package I've sent to friends and family on the exact same day from the same facility has been received. Does anyones DNA tracker say their sample has been received? I'm starting to get nervous that this is a scam and I just gave this comapny my money with no promise of results.
I was unable to return DNA sample. Post Office refused to send due to it being a biological substance and therefore classed as a prohibited substance. Have tried ringing the help number for advice but could not get through. Anybody else had this problem? There is no warning on the website that you couldn't post samples from the UK.
Ive uploaded my raw data from 23andme v5 2 weeks ago and still no results. Is there a problem with raw data from 23andme? when ill be able to see the results? btw i sent an email to email@example.com a week ago but till now didnt get an answer.
I got notice that the first vial they tested wasn't readable, and that now they would start the process with the accompanying vial "free of charge".
That wording bothers me. As I was led to believe by a My Heritage lab tech, who had called me regarding some general DNA questions I had, they test both vials. If neither are readable, they send you another test for free. If those two are unreadable, they offer you a refund. As I understood it, you only have to pay once.
So reading that the second vial of the first sample is read "free of charge", like they're doing me a favor, gives me a bad feeling.
Hi, I ordered a kit from you guys and activated it on the 9th of December and sent it out that same day, it is now the 17th of December and it still says it has not arrived at the lab yet. I'm getting worried that I just blew $71 for it to just get lost. How long should I wait for it to arrive at your lab? How long does it usually take? Thank You.
If I manage a family member's DNA kit and they are not a MyHeritage member, can that family member have access to their DNA results even though they are not managing their own kit? Will they receive emails informing them of matches?
I sent my dna samples one month ago and they still haven't received them in the lab. I've been told it takes around 2 weeks. I'm not sure if its supposted to take so long. I'm from Bulgaria if that makes any difference. Am I supposted to wait more or contact customer support?
I ordered two DNA kits, one for myself and one for my husband.
However, for now I would like to give them as gifts to my son and his wife.
Am I able to transfer the kits to them to complete and activate even though it was originally stated on the order form for the two of us? I submitted my question to the support team but was hoping for a quicker response posting here on the forums.
I am trying to find ancestors on Passenger lists to Australia. When I google , the first item is Myheritage which offers millions of records but when I search immigration records I get mainlu US records some English but NO Australian.
My DNA results are a bit iffy with a lot of stuff not checking out, so I was wondering how far back this actually traces? 500 years or so? Because its impossible for me to be 100% European, because of human kind all being from Africa, but also I know I'm part Roma and they were originally from Rajasthan India around 1000 years ago.
I posted this question in another thread, but it may get lost since the subject line was not referring to this question I have
Since there is a compatability issue of FTB with High Sierra, I'm using for now the online option to update my family tree. However, I don't see a way to link the same picture to both a person's fact and a source without duplicating that picture. In FTB you can associate the photo (a document in jpg format) to both a source and a person's fact. Is there a way to do this on the online version?
Can you please email me instructions on how to upload photos from my pictures or photo albums onto individual people in my family tree. I now have an Apple Mac computer. Thank you Regards Betty Bassett member ID. 98154441.
I uploaded my raw DNA file from Ancestry four days ago because my sister obtained her DNA results through MyHeritage. The status shows "Results expected in 1-2 days," but it is now four days. Do I need to upload the data file again, or how long is it taking now for a file to be processed? Thanks in advance for any insights on how long it should take to see results.