Hello, I was wondering if anyone can help. I have noticed that quite a lot of people in my family tree are appearing multiple times. It seems that when I confirm a match, people have come up as a new person, just because the match I confirmed has a relative spelt slightly different. I have been trying to remove some of these extra people but don't know how many times it has happened.
Your customer service is the weakest service I have ever had the displeasure of dealing with.
I sent my DNA tests in over two weeks ago, and they haven't been accepted as received by your lab. Which wouldn't be a big deal if it were a USPS issue, but I am starting to think it's not. I have attempted contact with customer service MULTIPLE times and cannot get a response.
I would like a refund ASAP and expect to be contacted within the next 24 hours.
I have inadvertently separated my tree into two disconnected tress and I need to re-attach them. Even though the two trees have several identical nodes the program does not help me sew them up, and I can't find a reference for this in the FAQ, etc.
My site used to have a message boards section. I had placed crucial information in that section. Now there is no longer a link. I was not informed by your company that this feature was to be discontinued. Please re-instate it immediately.
Is there a way to Bookmark a person just to remind oneself that there is future work to be done or some uncertainties to be checked. A list of bookmarks would be neat to be able to see what need attention. Even better would be if the get a graphical indication in the tree view of some kind. Maybe a different colour or an outer line in different colour.
I have seen comlaints on the formum about Version 8 for some time now, and many seen to involve Syncing and other problems with the online Site. Did the programmimg changes to FTB to create Version 8 also include progrmming changes to the code elements of the web pages?
My ancestry.com database has about 2,000 more persons than MyHeritage online of about 9,800 persons. How can I merge/import the 2,000 into MyHeritage and still maintain their connections? I have visited both your forum and online instructions but couldn't find guide. I have already downloaded the GEDCOM files for both sites. One big hurdle is my PC's FTB will not synchronize with the website since last March when major change in software was made. Several IT techs cannot resolve the failure to sychronize. Thanx,
A disgruntled extended member of my site has started changing info about her immediate family, deleting family members, and generally making a painful nuisance of herself. How can i deny her access to stop the nonsense?
Hi. I emailed support this question as well, but figured I'd ask in here in case anyone knows.
So, this morning, I had 996 people in my tree. One thing I like doing every so often is to go to my top level person and click the expand tree icon and make sure I'm viewing everyone. My tree is such that everyone is either a direct descendant or spouse of a direct descendant of the top person.
Up until this morning, that was fine.
This morning, I found some new family and added them, crossing the 1000 person mark. Now, when I click on the top person, I only see 882 people! The 19 people I added are direct descendants and I should see them all! I scrolled down and could see a handful of mini-trees that simply didn't open. I opened them, went back up and, POOF!, they closed again!
As I said in the email, I actually use this feature often to make sure I don't have duplicates or disconenct people and, on more than one occasion, have found some using this method.
Any thoughts as to why I can't see everyone from the top person now that I've crossed the 1,000 mark?
I have a family tree that has grown to over 3000 people largely because of matches to my wife's father's side of the family. I woud like to break that branch off my family tree (and create a new one with my wife as the home person). Then I would like to bring that branch that I broke off into her family tree.