Hello, I got and e-mail saying that my 2 kits would arrive between 4 and 6 business days, but it has been 10 business days and my kits are already in my city, but they don't come. What sould I go? I tried sending e-mails, but got no response.
Hi, I've posted my DNA sample the moment the kit arrived November 15th in the UK. Have put on a 1st class stamp before putting it through the postbox. Now it has been almost a month since I've posted it, and the DNA tracker hasn't changed since. Does it usually take a long time to deliver a package, or is it because around this time of year it is busy. Has my package already arrived or has it not arrived yet? I like to know. Please reply back as soon as you can.
Hi, I'd like to know if there's any chance that my DNA results were those of someone else...
I was born in France from 2 French-born parents (whose parents were also born in France)... yet I seem to have 0% French in my DNA results... at first I thought that was probably because France doesn't seem to be a category itself among the ethnicities... but then I realized that my results say I am 0% West and Northern-European! What?
How can I be put in touch with someone at MyHeritage to clarify? This has me questioning the accuracy of the test...Thanks!!
The use of the term "Unknown" in a Family Tree is an unfortunate word which might cause distress or upset when a person does not wish to be named on the Family Tree. The system defaults to "unknown" whenever no name is entered in a particular block and then goes on to show the children's surname as "Unknown" in subsequent reports. Maybe it would be better to allow the owner to enter their own word in this box such as "Private" to avoid any offence or upset.
After one of aunts and grandad died, my cousin was later adopted by my other aunt. How would I connect the adopted connection to my family tree without it being demonstrated as a duplicate of the same person?
Hello. I did 23andMe a couple of months back. I have downloaded my raw data to my iMac. It shows up on my desktop as a zipped file. When I click to unzip it (my iMac does this itself somehow), it downloads the info to my desktop as a .txt file. HOW do I change it to the ".gedcom" file required by MyHeritage? I really want to incorporate the data with my MyHeritage data. Thanks for any help!
I have updated my dad’s email address in his family tree profile. But for some reason, his new Myheritage account login using new email address does not display our family tree. I suspect he can only view our current family tree with his old account. I tried removing his new email address and noticed it is always tagged to old email address no matter how many times I’ve removed it.
I have deleted his his new account and would like to delete his old account then planning recreate a new account. However old email address has has been disabled so we can’t receive the password reset email sent by MyHeritage. So in a way we are unable to login using the old email address. So how do I delete his account without logging in?
Please help! Been struggling on this for so long! Thank you
"Track DNA kit" shows me that my kit has been ordered, but it has already arrived on 19th September. I have activated my kit, sent it back more than a week ago, but I still can't see if it has been arrived to the lab (our postal tracking system showed me that my package has arrived to the country). Is it normal?
My sons DNA kit has been say Raw Date Produced for the pass 3 days. I have called support a couple times and they keep saying within the next 24 hours it will be avalaible. It's been 72 hours. PLEASE HELP ME GET MY RESULTS TODAY
I ordered 4 DNA kits, I sent them out through DHL on September 11 from Macau with MyHeritage Commercial Invoice and Declaration Letter along with the package to ease customs declaration. The package arrived in Houston on September 14, 2018.
DHL tried to deliver but "Delivery attempted - consignee premises closed", and then "Address information needed; contact DHL".
I contacted DHL providing the same address and phone number, as written in the Commercial Invoice provided by MyHeritage.
And I also contacted MyHeritage support, which adviced me to contact DHL (which I already did...).
Now I am stuck, felt helpless, there is nothing I could do, as DHL tried to delivery and seems the address MyHeritage provided is not reachable, it makes me doubt if the whole process is a scam.
I really hope that what I felt is wrong, please somebody help me out with this issue!
Hello. I sent two kits. One is having DNA extracted. The other kit still shows (a day later) specimen received. Is there a problem with the one that shows just received, or is it just where they are in the "stack"?
Hi, My brother-in-law recently had his DNA tested as he wanted to find out anything about his biological father. My mother-in-law was a single teenager when he has born and told him nothing about his father or other family members. She would be evasive and down right nasty when he tried to ask her anything. Anyway the results are back and he has a number of close relatives indicated, whom we have never heard of so suspect they are relatives of his biological father but, the "estimated relationships" don't add up. I suspect the % shared for 1/2 relationships will be different from full relationships but I can't quite understand where a 490.2cM of shared DNA would place the "new relative" on his family tree as because of age there is no way they could be a great niece/uncle. Or again because of age where a 129.8cM would be a 2nd cousin 2xremoved as it would mean his father would have been long dead before he was even though of. Please help.
I uploaded raw data yesterday for a few of my siblings. Some of them say "Pending Processing: and some say "In Progress -results expected in 1-2 days". What is the difference and why are they different?
My results have come back 17% Italian with 0% Greek, when both parents have tracebale and recurrent generations from different Greek Islands. Also, I have shared DNA with Greek matches on MH but no shared Greek or Italian ethnicity and they only load on greek ethnicity, so someting is not right? I understand the inter-mixing of mediterreans but when I contacted MH help live chat they rightly pointed out that Southern Italy was invaded numerous times by Greece and vice versa. Given this, shouldn't there perhaps be a Greco-Roman or Southern Italian-Greek ethnicity? Its a bit misleading saying people are Italian ethnicity when in fact it may be are regional Sth Italy-Greece ethnicity?
I manage 3 accounts - my own and my parents' - just the free account level.
My computer used to display the DNA Matches and Ethnicity Estimate on all accounts easily but now, while I can open and navigate around all accounts, the whirling circle never stops whirling and the DNA Matches and Estimate won't display. Nothing has changed about my computer, internet connection is fine and the DNA matches display perfectly on Ancestry and FTDNA.
What can I do to make the DNA Matches and Ethnicity Estimate display on my computer again? I can look on another computer that's not mine but that's a nuisance. I would like to correct the problem.
I have an instance in my tree whereby my uncle was born to my Grandmother BEFORE she met my Grandfather. I don't know who his father is. But when I add him it is automatically assumed he is my Grandfather's son, but he is not. Is there any way to do this? I have tried the 'Remove Connection' button, but it only allows you to remove from both parents. When i use the 'Add to exisiting person' button it connects him to both of them again!