Maybe many people got a kit for Christmas but from the looks of the messages, they are backed up. It’s not even showing received at lab and I sent it weeks ago. Maybe honest informed consent would look like saying we will get to them when we can and it might take months. I’m looking elsewhere for reliable sites that get it done as promised. The status update is misleading. I look at it every few days and it still shows not received at lab.
I sent my dna sample back 6 weeks ago and it is still not showing up as received at the lab.
After emails and messages being sent and totally ignored i managed to actually talk to someone, and after being kept on hold on the telephone for 25 minutes the answer came back...."give it two more weeks then phone us again if it still doesn't show up as received"
I certainly wish i had used another company who don't give poor excuses or ignore them completely.
Just one more thing, if it wasn't for us so called "valued customers", this company wouldn't exist.
I have finished having a moan and now off to another website to purchase another dna kit, as for this one...i want my money back!
I've sent this email below to firstname.lastname@example.org but I still didn't get a reply so I am hoping I could get it on here.
If both vials of your DNA sample are readable, we will now store one in our robotic freezer in case it’s needed later, while the other will continue to the next steps of the lab process.
As you have mentioned that you will keep one of my DNA sample in your robotic freezer. So the question is can this be used in the future for Y chromosome testings? in case you might provide Y chromosome testings, because I wouldn't want to go through the trouble of receiving, shipping my DNA sample again. And my last question is can this DNA sample be referred to familytreeDNA as you're using the same lab? that's if its not needed of course.
I recieved this test as a gift. On January 11th, I signed up, performed the kit and mailed it.
It has still never showed up as a reading. I asked them, via chat, what the issue was. The said they didn't recieve it and to wait a week and check with them again. For some reason I can't seem to find the chat feature any more.
I had my daughter's DNA tested. She's biracial, and I wanted to be able to help her with her cultural identity. However, these results seem odd....
I don't think there was a mix up, since the results seem accurate, besides Italian. I assume either:
1) My Italian ancestors were not of Italian ethnicity, or:
2) The Greek, Iberian, Ashkenazi Jewish, North African, & West Asian DNA fall under Italian & Sicilian. This would be about 17% total. While I'm sure my dad's family wasn't 100% Italian, surely they're more than half. They came to the USA less than 100 years ago.
Hello. My progress is standing on "Raw data produced" for about 2 weeks already. I tracked my kit and this appears
" Processing your kit is taking longer than expected. This usually happens in cases where there is a kit activation problem, processing the first of the two vials has failed, or there was some other error. "
If the vial failed, then why is the raw data already produced? Should I just wait longer?
i do not get much from this site other than what i put in myself. the site gives you little hints that there is something available but when you try to access it , it takes me to an enrollment page. i am reluctant to subcribe as i expect that i will get more of the same upselling. a proper trial site should really show me i can expect. thank you
Hi, I got this DNA kit for my fiance for christmas. We activated and mailed his kit on Dec 30th and the kit has still not been recieved. After reading other forums I'm finding it hard to believe that it's taking this long for the company to even just receive the package. Every other package I've sent to friends and family on the exact same day from the same facility has been received. Does anyones DNA tracker say their sample has been received? I'm starting to get nervous that this is a scam and I just gave this comapny my money with no promise of results.
I was unable to return DNA sample. Post Office refused to send due to it being a biological substance and therefore classed as a prohibited substance. Have tried ringing the help number for advice but could not get through. Anybody else had this problem? There is no warning on the website that you couldn't post samples from the UK.
Ive uploaded my raw data from 23andme v5 2 weeks ago and still no results. Is there a problem with raw data from 23andme? when ill be able to see the results? btw i sent an email to email@example.com a week ago but till now didnt get an answer.
I got notice that the first vial they tested wasn't readable, and that now they would start the process with the accompanying vial "free of charge".
That wording bothers me. As I was led to believe by a My Heritage lab tech, who had called me regarding some general DNA questions I had, they test both vials. If neither are readable, they send you another test for free. If those two are unreadable, they offer you a refund. As I understood it, you only have to pay once.
So reading that the second vial of the first sample is read "free of charge", like they're doing me a favor, gives me a bad feeling.
Hi, I ordered a kit from you guys and activated it on the 9th of December and sent it out that same day, it is now the 17th of December and it still says it has not arrived at the lab yet. I'm getting worried that I just blew $71 for it to just get lost. How long should I wait for it to arrive at your lab? How long does it usually take? Thank You.
If I manage a family member's DNA kit and they are not a MyHeritage member, can that family member have access to their DNA results even though they are not managing their own kit? Will they receive emails informing them of matches?
I sent my dna samples one month ago and they still haven't received them in the lab. I've been told it takes around 2 weeks. I'm not sure if its supposted to take so long. I'm from Bulgaria if that makes any difference. Am I supposted to wait more or contact customer support?
I ordered two DNA kits, one for myself and one for my husband.
However, for now I would like to give them as gifts to my son and his wife.
Am I able to transfer the kits to them to complete and activate even though it was originally stated on the order form for the two of us? I submitted my question to the support team but was hoping for a quicker response posting here on the forums.