So I'm new here and to the program, so I don't know if this is the right place to bring my problem. However, I'm going to state it here just in case I do get a helpful answer.
My problem is this: I have all the relationships status correct on my computer and online tree, yet, whenever I print out the tree on a hard copy, the divorce status show up on the wrong people. My relatives that are still married are supposedly divorce and vice versa. Is there a way to fix this so I won't have to write on the final hard copy?
Hi, I joined Myheritage just the other day and uploaded 5 dna kits from AncestryDNA. They are all listed on one page. They all say "ready" but I can only view matches for my own kit. Does anyone know why or what I can do to fix this?
I have searched this site from stem to stern looking for actual contact information for this company. The U.S. phone number which says is available Monday through Friday is a joke. No matter what time I have called over the last month, some snippy female voice says they are unavailable. I can find no email address for support though they purport that they have one. I paid good money for a year's membership, and based on the shoddy way they are running this company, I sure won't be renewing anything
How can I contact a Geni web member withou subscribing to a membership ? My great grandmother is listed incorrectly (spelled with one wrong letter) on a Geni site and will not be able to be used as a good "match". I believe I have more info to add: and another MH member has a good match with my great grandmother as well.
Can someone help me out ? (Baba ?? ) Thanks in advance.
Hello, I've ordered 3 DNA kits for 3 different people (each with their own MyHeritage account.) but now I see that they are all tied with my account. Will I be able to transfer the results to their accounts? Or better, transfer it right now, so it is tied with their account and they could track and manage it? Or it is all impossible, I can associate it only with people in my tree and I should have checked this before?
Hello, I have complete membership. I paid it for the account of my mothers family site, where I am member. But now when I have a DNA match and click to see the tree of the member I have match with, it doesnt take me to his tree, but shows me the payment page with membership offers, only it says that there is no need to buy anything and then nothing. The trees of the members I want to see are public, so this is not the problem. What should I do?
Every time I bring up the page to confirm a match and look at the information of my relative on the left side of the page, it constantly has mistakes. e.g It will say My great grandmother is my 1st cousin 3 times removed wife. When I check my tree elsewhere on the site, it has the original, correct information, so I can't understand how these mistakes happen.
Does anyone know how I delete the wrong information under the relatives photo on the confirm match page?
This problem also happens when I bring up the relationship page and enter my granparents names. Their relaionship to me is often incorrrect and frequently come up as cousins or gr uncles.
I ensured my wife did the DNA correctly. I let her be first while I decided to register her first. After completing that, I wanted to do my DNA kit. After completing the process and went to add myself to the registration when it said "Add another person". I wanted to register ME! It said that I am already registered and wanted to know if I wanted to submit another on myself (or my wife in this case). I stopped immediately and am going to have to call on Monday. I wish that they would put a "NAME" block so that we would register the right person!
Doe's anyone know why the site won't save photo's when you confirm the match and get taken to the add additional information screen? It only want's to add a photo for the main person but when I've copied over photo's of other people on the page it doesn't do it. Very frustrating!
My cousin was the manager of our family site, but she unfortunately died last year and now we can't manage the site. Is there any possibility that someone else become the manager of our family tree? I want to becoma a manager so that I would be able to continue to manage our family site.
I placed an order last night and I am trying to cancel it for a refund before it ships. I tried calling both your Canada and America hotlines with no answer. i have emailed but only got an automated response. I don't want to pay return shipping, please cancel my order and respond to me.
Really excited with the results of my DNA test, although I was expecting that some more detailed or technical information would be available. Is there any way to request raw or more detailed information?
I recently transferred my DNA results from 23andme to MyHeritage to see what they would come up with for my ethnic make-up. After waiting a few days, my information was finally processed and I was greeted with a list of genetic relatives. What I cannot find, however, is my Ethnicity Estimate. I have looked everywhere I know to look to find it. Does it just show up a few days later or what? Am I just oblivious to it's location?
Cousins are great and all, but the page to transfer made it seem like I was agreeing to share my info to get an Ethnicity Estimate. I was expecting a map, not people.
I'm quite new to the site and its various operating features. I've been building our family tree for ahort while but closing in on 400 people. The most annoying thing to me is how it displays a divorced partner almost in priority over the current partner. In my case my ex-wife sits next to me while my new wife is further to the right. It would be nice to have a reference to the ex without giving the box a more prominent location.... has anyone else found this to be an issue or perhaps a solution I've not discovered? I appreciate the family data regarding the ex, especially when there are off-spring, it's more of the graphical depiction within the tree that would be nice if it could be moved or modifed somehow!
I received my DNA results and the Ethnicity Estimate was absolutely unexpected. My Patenal ancestors for at least 3 generations are all Polish and my Maternal ancestors are Russian and German. How can my Ethnicity be 57% British and Irish?
Hi all. Do you know what file type I need to use to upload to MyHeritage? I see the list of companies, but not the file type. I have my info from Genes For Good. They included a 23&Me formatted file, and a bunch of other ones. There are both txt and a few kinds of vcf.
I have a file that has worked on both Promethease and GEDmatch, but it isn't working here.
I'm thinking of joining. I want to learn and tell others the stories behind just names. Is there a spot to put small bios about individuals? I noticed it's for the main person, but I'd like to add info to more people such as their occupation, etc.
My kit number is MH-7QR366. The estimate time for online results were 10 Mar - 24 Mar. My ticket number #2017032410022779. No one emailed me back. The customer service number continues to disconnect while I'm on hold. Its pissing me off.