I got notice that the first vial they tested wasn't readable, and that now they would start the process with the accompanying vial "free of charge".
That wording bothers me. As I was led to believe by a My Heritage lab tech, who had called me regarding some general DNA questions I had, they test both vials. If neither are readable, they send you another test for free. If those two are unreadable, they offer you a refund. As I understood it, you only have to pay once.
So reading that the second vial of the first sample is read "free of charge", like they're doing me a favor, gives me a bad feeling.
Hi, I ordered a kit from you guys and activated it on the 9th of December and sent it out that same day, it is now the 17th of December and it still says it has not arrived at the lab yet. I'm getting worried that I just blew $71 for it to just get lost. How long should I wait for it to arrive at your lab? How long does it usually take? Thank You.
If I manage a family member's DNA kit and they are not a MyHeritage member, can that family member have access to their DNA results even though they are not managing their own kit? Will they receive emails informing them of matches?
I sent my dna samples one month ago and they still haven't received them in the lab. I've been told it takes around 2 weeks. I'm not sure if its supposted to take so long. I'm from Bulgaria if that makes any difference. Am I supposted to wait more or contact customer support?
I ordered two DNA kits, one for myself and one for my husband.
However, for now I would like to give them as gifts to my son and his wife.
Am I able to transfer the kits to them to complete and activate even though it was originally stated on the order form for the two of us? I submitted my question to the support team but was hoping for a quicker response posting here on the forums.
I am trying to find ancestors on Passenger lists to Australia. When I google , the first item is Myheritage which offers millions of records but when I search immigration records I get mainlu US records some English but NO Australian.
My DNA results are a bit iffy with a lot of stuff not checking out, so I was wondering how far back this actually traces? 500 years or so? Because its impossible for me to be 100% European, because of human kind all being from Africa, but also I know I'm part Roma and they were originally from Rajasthan India around 1000 years ago.
I posted this question in another thread, but it may get lost since the subject line was not referring to this question I have
Since there is a compatability issue of FTB with High Sierra, I'm using for now the online option to update my family tree. However, I don't see a way to link the same picture to both a person's fact and a source without duplicating that picture. In FTB you can associate the photo (a document in jpg format) to both a source and a person's fact. Is there a way to do this on the online version?
Can you please email me instructions on how to upload photos from my pictures or photo albums onto individual people in my family tree. I now have an Apple Mac computer. Thank you Regards Betty Bassett member ID. 98154441.
I uploaded my raw DNA file from Ancestry four days ago because my sister obtained her DNA results through MyHeritage. The status shows "Results expected in 1-2 days," but it is now four days. Do I need to upload the data file again, or how long is it taking now for a file to be processed? Thanks in advance for any insights on how long it should take to see results.
I have recieved my kit which will be a xmas present for me to open on xmas day, can i leave the activation until then and everything will be ok or does my kit need to be activated upon reciept straight away?
I specified to include NO photos in my reports and NO place holders. However blue boxes still show up which I then have to spend time deleting. How do I get a report with NO blue boxes where photos would have been and NO placeholders?
I sent off my kit and I haven't got an update. I spent my money and I can't get in contact with anybody i emailed and no answer. It has been 2 weeks since I sent off my DNA kit. If I don't get an update within the next 2 weeks i want a refund.