I am completing a graphic of a part of my family and each label of each person together with the photo and its name appears the word "UNKNOWN" and I can not find the way to make it disappear. Can you help me?
I have just been to the uk post office to send my samples off. I was informed that they are prohibited from sending 'specimen samples', and i was refused help. I purchased a first class stamp not knowing what to do and have posted this. Now i am aware that my samples will now not arrive in the states and i have now lost my samples. So you have ripped me off by £99, you couldnt even do a prepaid envelope??? I am infuriated. I would like my money back, and i will spend my money with a uk based DNA service.
I would like to have tracking on my samples, but sending the two samples indepentely will add up to be very expensive from Denmark to Houston, USA- Will it be OK to put the two sample envelopes in one larger envelope and then only pay for one envelope with tracking?
I have tried multiple times and ways to upload my raw DNA file from ancestry. I am given a # assigned to myupload (51C910) with an immediate message that states the file I uploaded is not supported. It is he direct .txt file from ancestry data. I tried it from my data on familytreedna as well as that is a zip file and received the same error.
Does anyone know what I am doing incorrectly. Is this is a subscription only service? I thought I read in the FAQs that anyone could upload and see matches.
Hi I had a 3-5 cousin match VZ that is still listed on my matches but is now showing as no match. If I click on another match of mine she's showing as a common match but with no match to me. I thought maybe she blocked me but I'm still able to reply to our convo and I'm not seeing a block option .
On the result of my DNA Test written that I have 1.2% Central American DNA, but both of my parents have no Central American DNA, not at all, however both my mother and I are connected to the same person in the USA.- How could this happen?- Where did I get the 1.2% Central American DNA from?It doesn’t make any sense to me, because if I have a percentage of American DNA, means at least one of my parents must have more percentage than me, right?Could you please explain this?
I've sent an email to MyHeritage Support about 2 weeks ago but there's not a single response until today. I hope I can get the answer here as soon as possible.
It looks like my first tube failed and when I went to track the status of my second tube, my kit is no longer listed on my account. It's been over three months, so I'm wondering what steps to take to get my results.
I sent 2 samples out at the same time. One was received 3 weeks ag an is now processing, the other hasn’t been received. I also had a kit mailed to the lab 3 months ago that was finally just replaced. Is this a normal occurrence for samples to randomly disappear on their way to the lab? I sent 3 last year with no issues.
Is there any information about data format for a successful dna file upload? I just uploaded a file from 23andMe, following your instructions, and got a message that MyHeritage doesn't recognize this file format. A look in the forum shows years of complaints about how long it takes, and changing file formats, etc. The 23andMe file looks pretty straightforward, but starts with about 20 lines of explanatory text. If I strip out that text, will the file be readable to MyHeritage? If I add column headings? Change to a csv format? Etc. Is there a file format specification that would allow a user to modify a file before uploading and not have to wait for some sort of personal attention from MyHeritage?
After receiving the results of my own DNA, I bought a DNA kit for my wife which was registered/activated on my account; the results have now arrived. My wife has opened an account in her own right and I need to know how she can access the results of her DNA profile, currently only available from my account.
My DNA kit just changed status to Microarray process in progress, not that it is going slow or anything, and I have an estimated time for online results of 13/03 to 20/03. But I literally can't wait, I'm so excited to know. Just wondering what's people experience, how long did it take for most of you from this step until you got final results?
Hi, I've tried uploading my 23andMe raw data several times and been met with a message saying something along the lines of "we're unable to read file format, however, we are working on accepting the file type and will let you know sometime in the future when we can accept the file type."
Which file formats are accepted? Can't I just change the file type and re-submit it? Since the raw data was downloaded and simply extracted from a zip folder via 23andMe - a site that is used by name as an example of the types of raw data information that can be uploaded on myHeritage - what is the problem?
I have already contacted support but have heard nothing other than an automated receipt reply. After uploading raw DNA from another site, it says "still being processed for matches." It's been at least a week but I want to say that it's probably been longer than that. Has this happened to anyone else? I'm about to delete my data. I don't know if the problem is with my file or what's going on.
I bought two kits to start with, one for my sister and one for my mum. A few days after my mum's results were back, she went from being 100 % European to being (as of today, 88.9% European and -here comes the change, also 11.1 % African).
My sister's results were posted a couple of days earlier and she did get some African DNA, but when my mother's were first posted, there was none.
My question is: How is this possible? Will results change every few weeks? I find this incredibly confusing and from what I've read from other users, it has happened to other people.
I posted my sample back to the USA from England nearly four weeks ago. I emailed a question to ask where it was in the process and if they had received it on 7th Feb. I am still waiting for a reply. I did put DNA in the title as asked to do. Any help would be appreciated as I don't know where I stand if they do not receive the sample? Have we wasted money and time for nothing?
I have been waiting for my DNA kit. I have checked the shipping and contacted via phone and no one knows why it hasn’t arrived yet. I ordered it very start of January. Please let me know how to get the kit delivered or resend a new one.