I started building my tree in the Family Tree Builder. I later "uploaded" that data in Tree Builder to MyHeritage Family tree. So far so good. Then I had the following steps occur:
1. The Family Tree software identified other tree members that were mine, so I accepted them and the software merged them. So now my Tree in Family Tree My Heritage is larger than the tree in Family Tree Builder. I can't figure out how to send that new data down to Family Tree Builder from Family tree. "Syncing" doesn't seem to do anything.
2. Then conversely, I added some new tree members in the Family Tree Builder, but again when I tell it to "Sync" those new individuals in Tree Builder, it does not transfer that new info to larger tree in Family Tree.
3. I don't know if I upload from the smaller tree in Builder (that now has some recently added info) will that wipe out the family information I accepted and merged back in Step 1?
Put another way, when I have family members in MyHeritage Family Tree site varies from what's in Tree Builder I'm not understanding how to get them to match up.
i had an instruction in English that came with the kit on how to use it, I also haf instructions in Swedish on the website. For whatever reason those were the ones I followed while doing the test. Turns out it was fairly badly translated. It said something that could be translated to ”rotate the swamb on one of cheeks for 30-60 seconds”. So I did. However in the English intructions it asked me to move the swamb around and rather ”scrap”. I kept the swamb in the same position while rotating it lightly pushed to my cheek for about 45 seconds. Will this affect the result and how if so? Is it required to cover several areas of the cheek (i do have from both cheeks ofc) and would I need to push it harder against the cheek? Thanks.
After the results were taking a long time I checked thier status and found the message "Processing your kit is taking longer than expected. This usually happens in cases where there is a kit activation problem, processing the first of the two vials has failed, or there was some other error." So do I do now? Do I wait longer? Do I have to do the test again?
I am completing a graphic of a part of my family and each label of each person together with the photo and its name appears the word "UNKNOWN" and I can not find the way to make it disappear. Can you help me?
I have just been to the uk post office to send my samples off. I was informed that they are prohibited from sending 'specimen samples', and i was refused help. I purchased a first class stamp not knowing what to do and have posted this. Now i am aware that my samples will now not arrive in the states and i have now lost my samples. So you have ripped me off by £99, you couldnt even do a prepaid envelope??? I am infuriated. I would like my money back, and i will spend my money with a uk based DNA service.
I would like to have tracking on my samples, but sending the two samples indepentely will add up to be very expensive from Denmark to Houston, USA- Will it be OK to put the two sample envelopes in one larger envelope and then only pay for one envelope with tracking?
I have tried multiple times and ways to upload my raw DNA file from ancestry. I am given a # assigned to myupload (51C910) with an immediate message that states the file I uploaded is not supported. It is he direct .txt file from ancestry data. I tried it from my data on familytreedna as well as that is a zip file and received the same error.
Does anyone know what I am doing incorrectly. Is this is a subscription only service? I thought I read in the FAQs that anyone could upload and see matches.
Hi I had a 3-5 cousin match VZ that is still listed on my matches but is now showing as no match. If I click on another match of mine she's showing as a common match but with no match to me. I thought maybe she blocked me but I'm still able to reply to our convo and I'm not seeing a block option .
On the result of my DNA Test written that I have 1.2% Central American DNA, but both of my parents have no Central American DNA, not at all, however both my mother and I are connected to the same person in the USA.- How could this happen?- Where did I get the 1.2% Central American DNA from?It doesn’t make any sense to me, because if I have a percentage of American DNA, means at least one of my parents must have more percentage than me, right?Could you please explain this?
I've sent an email to MyHeritage Support about 2 weeks ago but there's not a single response until today. I hope I can get the answer here as soon as possible.
It looks like my first tube failed and when I went to track the status of my second tube, my kit is no longer listed on my account. It's been over three months, so I'm wondering what steps to take to get my results.
I sent 2 samples out at the same time. One was received 3 weeks ag an is now processing, the other hasn’t been received. I also had a kit mailed to the lab 3 months ago that was finally just replaced. Is this a normal occurrence for samples to randomly disappear on their way to the lab? I sent 3 last year with no issues.
Is there any information about data format for a successful dna file upload? I just uploaded a file from 23andMe, following your instructions, and got a message that MyHeritage doesn't recognize this file format. A look in the forum shows years of complaints about how long it takes, and changing file formats, etc. The 23andMe file looks pretty straightforward, but starts with about 20 lines of explanatory text. If I strip out that text, will the file be readable to MyHeritage? If I add column headings? Change to a csv format? Etc. Is there a file format specification that would allow a user to modify a file before uploading and not have to wait for some sort of personal attention from MyHeritage?
After receiving the results of my own DNA, I bought a DNA kit for my wife which was registered/activated on my account; the results have now arrived. My wife has opened an account in her own right and I need to know how she can access the results of her DNA profile, currently only available from my account.
My DNA kit just changed status to Microarray process in progress, not that it is going slow or anything, and I have an estimated time for online results of 13/03 to 20/03. But I literally can't wait, I'm so excited to know. Just wondering what's people experience, how long did it take for most of you from this step until you got final results?
Hi, I've tried uploading my 23andMe raw data several times and been met with a message saying something along the lines of "we're unable to read file format, however, we are working on accepting the file type and will let you know sometime in the future when we can accept the file type."
Which file formats are accepted? Can't I just change the file type and re-submit it? Since the raw data was downloaded and simply extracted from a zip folder via 23andMe - a site that is used by name as an example of the types of raw data information that can be uploaded on myHeritage - what is the problem?
I have already contacted support but have heard nothing other than an automated receipt reply. After uploading raw DNA from another site, it says "still being processed for matches." It's been at least a week but I want to say that it's probably been longer than that. Has this happened to anyone else? I'm about to delete my data. I don't know if the problem is with my file or what's going on.