Normally it takes several days for me (and I only have a few hundred people in my trees) - but, on the other hand, I don't have a premium account.
However, for the last few days, I've been getting a message, that the servers are processing smart matches for my trees, and that I should check in a while... Well, checking in a while I get the same message. The day after... again. And the day after... again the same message. And so on.
Therefore I think smart matching must have been disabled or the servers are not working or something like that...
I also have been getting messages that the servers are processing smart matches for my trees and that I should check in a while the day after day. Could you please do something that the system would be working again. I have a premium account and I am paying for using this system and I am very disappointed that the system is not working right.
I am pleased to see that others are getting the same message as myself. I am also getting a message "Smart matching is updating please try again later" or words to that effect, and until it is sorted the system will not Smart match....When I rang support, I was told that MyHeritage made an alteration to their servers about Smart Match..but I suspect this has really caused trouble for users. COME ON MYHERITAGE sort this mess of your making out!!!!!
And still no improvement, and still no answer from anyone of the MyHeritage team. They have messed up the SmartMatch synchronization several moths ago and still have not fixed it. Some of my trees have not synced SmartMatches from the website into the Family Tree Builder since January, even though I can see new SmartMatches on the web.
For some reason I get very few smart matches for my "big" tree (1500 matches for 8000 individuals) even though I know there are plenty of matches out there.
I recently uploaded a smaller fraction of that tree and in a few weeks I had over 25000 matches for a tree of 1000 people (almost all of them from the bigger tree with few matches).
It seems like my bigger tree is out of the loop...?
Splitting and merging trees is however a hassle. I have software with better dublicate handling capabilites than MH/FTB but there's still a lot of tedious work to do and a lot that is lost in translation...
sorry to say... but ignoring the tree from your side does NOT mean that the owner of the other tree is blocked or alike.... your info is still being shared.... you, yourself won't get matches from this tree but your counterpart will still receive possible matches... I had the same problem and it was very frustrating ....therefore have deactivated this option..... good luck Hannelore
Whilst you may have your own family site privacy settings in place so as not to be public, this forum owned by MyHertiage is actually a public platform that is accessible by all who wish to view it. All forums on all sites are this way.
Is there any way to accept only some of a discovery? For example, I would like to get a direct relative but not all his brothers and sisters. Their addition to my tree will cause the tree to expand exponentially with all the new matches and discoveries that will show up within a few days.
Would you please expalain me why are you sending Smart Matches without any information. I am receiving Smart Match mark 90% or more, but insite there are only included fractional information with ? and Smart Match marked only 52-48% often having almost all correct information. In Smart Matches are often only 3 individuals when during research I found that a person had 3 marriages and children 4-6 with a lot ?
It is not correct to confirm such Smart Match, it is wrong in fact, because we will be participating in fraud. Family members must not ignore the fact, that often those individuals have legaly valid documents, as birth, death Certificates. It will be to dangerous to put on line such documents, they can be used to produce false identity by others, or use it for other unlawful activities.
The SmartMatch icon (upper left corner) tells me 999 matches available!! I'm usually on top of this by confirmiing or rejecting, but come on! A week ago it was the same thing, and it took an entire day (NOT an exaggeration) to get through them all. Today there are over 12,000 SmartMatches waiting for me. I don't know how that's possible. I have a little over 2000 names in my tree, log onto the site every day (okay, honestly, sometimes I may skip a day), and haven't done a ton of expansion in the last while to warrant these matches. I'm afraid if I start the match/reject process, my wife may not see me for a week!
Please look at the attachment and see if anyone else has experienced this.
It would be good if, rather than rejecting matches you could ignore matches for certain people and anyone related THROUGH that person. A seperate section for those matches would still be accessible, but perhaps not updated by the smart matcher very frequently.
I also find that some users have duplicate trees with the same family in them, and you must review the matches for each tree - that's a bit annoying. It should be up to that user to match their trees together first, and then when I match to that user's people it encompasses all versions of that person which that user has.
I have asked MyHeritage if it would be posible to create a filter for the SmartMatch to ignore trees that have been left stagnant or ignored for a certain period of time. Some of the SmartMatch returns are from trees who's 'last updated' are five years ago! Obviously these owners have abandoned their trees for one reason or another.
As for the duplicate trees, I've run across this as well, and can't understand why anyone would have more than one. I have a hard enough time (obviously) keeping track of this one!
I suspect people create duplicate trees simply so they can print out different charts to give to different people or something like that. I think MH should talk to those people about their needs and improve the chart mechanism for their purposes.
It is not possible to merge duplicate person cards. If one of the individuals in your tree has been entered in two places, you can delete one person card and keep the second person card with the help of the attach/detach feature.
These are the steps you need to take, if a certain individual was entered twice into the tree:
1. Find the person who appears twice in the tree, and open his/her card with the least amount of information.
2. Remove connections between this card and other family members in the tree as described in the related article, until it’s left alone.
3. Delete this card, by clicking on the ‘More’ button on the left side panel, and choosing ‘Delete this person’.
4. Go to the remaining card of this individual, and connect him/her to all the individuals that were disconnected from the deleted card.