I also have been getting messages that the servers are processing smart matches for my trees and that I should check in a while the day after day. Could you please do something that the system would be working again. I have a premium account and I am paying for using this system and I am very disappointed that the system is not working right.
I am pleased to see that others are getting the same message as myself. I am also getting a message "Smart matching is updating please try again later" or words to that effect, and until it is sorted the system will not Smart match....When I rang support, I was told that MyHeritage made an alteration to their servers about Smart Match..but I suspect this has really caused trouble for users. COME ON MYHERITAGE sort this mess of your making out!!!!!
For some reason I get very few smart matches for my "big" tree (1500 matches for 8000 individuals) even though I know there are plenty of matches out there.
I recently uploaded a smaller fraction of that tree and in a few weeks I had over 25000 matches for a tree of 1000 people (almost all of them from the bigger tree with few matches).
It seems like my bigger tree is out of the loop...?
Splitting and merging trees is however a hassle. I have software with better dublicate handling capabilites than MH/FTB but there's still a lot of tedious work to do and a lot that is lost in translation...
sorry to say... but ignoring the tree from your side does NOT mean that the owner of the other tree is blocked or alike.... your info is still being shared.... you, yourself won't get matches from this tree but your counterpart will still receive possible matches... I had the same problem and it was very frustrating ....therefore have deactivated this option..... good luck Hannelore
Whilst you may have your own family site privacy settings in place so as not to be public, this forum owned by MyHertiage is actually a public platform that is accessible by all who wish to view it. All forums on all sites are this way.
I AM TRYING TO DO A FAMILY TREE OF THE BAILEYS AND CONLEYS . I AM RELATED TO BOTH. mY GRANDMOTHER HAD BOOKS ON BOTH SIDES BUT WHEN HER BROTHER CARSON PASSED THEY GOT LOST SOMEWHERE. if ANYONE HAS ANY INFO THAT WOULD BE GREAT. I AM ASFAR AS LOUIS AND MARY CONLEY ON THE CONLEY AND SIERRIE AND DOUGLAS ADAMS BEING MY GRANDMOTHERS FATHERS MOTHER ON THE BAILEY SIDE. IF ANYONE CN HELP ME YOU CAN FIND ME ON FB AT TAUNIA RIENTS. THANKS.
At times I have received well over 100 new Smart Matches in 24 hours and find it a very tiresome process to check them all. If they are genuine matches I don't mind because it can be beneficial for both parties, but most times the matches in many ways are superfluous or superficial.
Some I can reject outright because they contain insufficient information (I don't know why MyHeritage even includes them and can give them three stars). My method is to confirm them if dates, parents' and spouse's names are reasonably close, and if there is at least one matching child's name.
What I find to be particularly irritating are:
Trees that haven't been updated for several years
Multiple, nearly identical trees from the same site manger that have been created as backups or for other reasons
Trees that contain the same person at least twice, indicating, presumably, that the site manger has unwittingly duplicated a person.
I think that it should be possible for MyHeritage to filter out some of these irregularities, but I would also be interested to hear whether any other member has experienced similar problems and developed methods for dealing with them. I can't imagine how trees with over 250 000 names can effectively be managed :(
I can't imagine how trees with over 250 000 names can effectively be managed :(
simply, they are not managed. Site "managers"of such trees just copy into their trees everything they can get hold of. MyHeritage offers, via SmartMatching/FTB and InstantDiscoveries, two excellent tools for multiple copying.
This is one way for duplication, triplication, and so on. I have seen many such cases.
What do I do? Just look at SM as a tool for finding out who really may work in the same area as I do. Sometimes you may find additions to your tree. I do not care about all the other "matches". And, by the way, I cannot see any advantage in "confirming" a match.
I use Smart Matches cautiously but have found it useful at times in providing leads to new people, mainly ancestors, and it has just got me back into the CE 900s. Likewise Instant Discoveries have helped build up my tree, but I find that Record Matches have been a bit of a disappointment (particularly when I get a reference to Family Search and find that I need membership).
I like to think that MyHeritage is correct in saying that confirming matches improves the overall quality of the system.
Not to grizzle too much, I think that the system overall has some fine features.
MyHeritage offers different subscriptions for different services, as you can see. The Data Subscription allows you to access all the collections on SuperSearch and confirm/reject all the Record Matches. We offer it that way, both to give the option for users to decide whether they have all services or just part of it, according to their needs on their research. Moreover, many of our collections on SuperSearch come from different sources to which we also have to pay royalties.
The Record Matches may be useful for you, too, in case the records you received are really relevant. Many of the records we offer, such as Census records and FamilySearch trees offer the option to extract the information from the record to the person's profile on your family tree, as well as add new people to your tree. For example, if you find a Census record for a person that had other relatives living in a same household, and you do not have those relatives in your family tree, with just a few clicks you are able to add those new relatives in your tree, extracting their information from the record.
Wish you good luck on your overall genealogy research!
Theoretically they could be the most reliable as the tree may be complete and correct; but in fact probably not.
Multiple, nearly identical trees from the same site manager
Multiple trees like that are an absolute pain, I have put a bar on nearly all of the trees of someone with around twenty.
Trees that contain the same person at least twice
A possible reason for several names the same in a family with the same parents is the naming of a child (or even more than one if there are two deaths) with the exact or similar name of a child who died.
I know about the problem of duplicate naming of children as I have several in my tree. However I have opened up a new branch that includes a number of well known people and these seem to be producing most of the Smart Matches at present. Just after my post yesterday I looked at a new match with another tree in which the same person was repeated eight times, each with a slight variation in the details.
I take your point about older trees sometimes being the most reliable.
I find that if the trees are carefully named then it may be possible to work out which is the main tree, often helped by the number of people in the tree I will confirm a name in that tree and ignore the other trees. Unfortunately some trees have the most obscure names which doen't help. It is a pity that site mangers aren't more thoughtful and avoid abstract names.
Yesterday I clicked on the green smart match button on one of my tree members. Got a whole bunch of matches. Today I clicked on the same button, same person and was told there were no matches. What is up with this?
The Smart Matches are generated when you make a change in your family tree either via your online family site or if you use the Family Tree Builder Software and synchronize to your website. The data in your family tree will then be compared with over 27 million other family trees at MyHeritage. It may take several days to collect the data, depending on the size of the tree.
The Smart Match technology is very dynamic. In this "intermediate period" web-masters make changes in their family trees sometimes even remove individual profile cards and even entire family trees. The result is that you have received a message that you have a Smart Match, but that the data has been removed. The result is an empty smart match.
If you would like to me to check it more thoroughly for you, please give me the name of that person to which you received those Smart Matches.
I checked that person you mentioned and I see that you have confirmed two Smart Matches to him, because I can see on his profile page under the 'Sources citations' section that information.
Those matches, however, do not appear on the Smart Matches page on the site. I believe that the reason might be that you have confirmed those matches on your Family Tree Builder, copied the source onto the data of your project and then synced it to the site.
Since the Smart Matches that appear on the site are not connected directly to the matches that you received on Family Tree Builder, by confirming on one of the platforms, it will not influence on what you see on the other platform.
The Smart Matches within FTB and the Smart Matches within the Family Site are different and are not connected. They are generated apart from each other. If you confirm a Smart Match for Person A in FTB and you also have a Smart Match in the Family Site for Person A, then confirming the Smart Match in FTB for that person will not affect the pending Smart Match in the Site. These are two different Smart Match algorithms and do not affect each other. Maybe it is the same Match for the same person, but since it was generated by different algorithms (FTB and Site) it is seen as separate Match.
But, if you merge a Smart Match in FTB, meaning you add information from the Match to the person card and you save and sync, then this information will of course be synced to the site and the Information is the same as in FTB, but this happens because you took data out of the match and attached/merged it within the person card.
I never, and I mean never do updates or smart matches on the site. I do everything in FTB and then sync it to the site. I only use the site so others can see the tree. Seems like MyHeritage has a problem with the smart match system.
In FTB, I clicked on the Smart Match button at the top of the screen. I got the screen below. William Frost has 5 Matches and one of them is Confirmed. When I clicked on the name William Frost I got the second screen below that says there are no Smart Matches for William Frost. How can one screen say there are 5 Smart Matches and the other screen say there are no Smart Matches?