I've replicated this bug multiple times, and it's rather frustrating.
I always generate charts with no photos selected in the advanced options. The first chart is created properly (with no photos), but then subsequent charts include the photos despite the 'no photos' selection. This persisted for me in all generated charts thereafter until I cleared out my session, created a different chart type (in an effort to clear everything), and reset the advanced options to 'default'. Doing any of these fixes separately did not seem to resolve the issue, but doing all of them finally got me back to 'no photo' mode... for one chart. I'll also note that going into the settings and changing it to show photos, and then switching it back to 'no photos' does not resolve the issue either.
This led me to discover another issue: clicking the 'reset to default settings' button does not reset to default settings - my only guess is that it is reverting to settings for an old default that the website has since changed. The frames, font, and background were all different than the actual default chart I had generated the first multiple times, before resetting (to remove the photo bug).
I hope there is a resolution for the photo bug issue. I am constantly generating and deleting charts as it is, which takes a lot of extra time and processing power.
For the Batmitva of our granddaughter, I need to go back 13 generations. Upon receiopt of the book it stopped at 10 generations. Is there a limit in the software or where do I adjust? To go back to the year 1648 was one of the main reason to work in MH.
I wanted add the file of the family book (19MB) . The program did not upload the file at all. Tried twice.
When generating vertical ancestor charts using FTB (builds 8397 and prior) I have recently been adding the following Fact fields: birth, death, marriage, notes, person fact 1, and person fact 2.
The labels for birth, death, marriage, and notes are b, d, m, and n; and these make sense.
The labels for fact 1 (person) and fact 2 (person) are "TODO" which do not make sense.
Fact 1 and Fact 2 could be user-defined facts and do not seem to be reserved for any "to do" notations. Could these facts be labeled "F1" and "F2" instead of "TODO" or something similar that would make sense?
I can easily see the function to add new photo's or images to the profile of my relatives. The problem is that it never seems to actually complette the process. I can select multiple photo's and the system takes a few moments while it uploadst them. Unfortunately, after this is completed the little wheel spins and never stops. I end up canceling the process and then I never have the images show up. Any help that you can give would be appreciated. Thanks!
This "ethnicity" report basically just gives an idea of what my "nationality" is. To me, "ethnicity" would tell me am I Celtic, Briton, Pict, Norse,etc.? I already knew what countries my ancestors came from.
I've got a lot of Smart Matches and like to visually compare their trees.
Using FTB 8.0... (the latest as I write this); when I go to the Compare tab, "My tree" is there up top, but the "Other tree" is just about off the window's top-left corner, and there's no scroll option to move it, or to centre it in the bottom window. Only the 'bottom-right' person or two are showing in the corner. (Image attached).
I figure this must be a glitch in the software rather than a setting, but is this a known issue?
I need a descendent chart printed and was about to order one but the shipping price is $56US which is about the same as the printing price! Maybe its because I live in Australia. I could get it printed locally but the resolution of the dowloadable chart is extremely low. My question is, is it possible to purchase a high resolution copy?
The idea of being able to print a book is fantastic but.... After I created a book from my Tree I was a bit disappointed. The Book has all the potential of being a real great book. While creating my family tree I took great care to insert photos that I had. My father in a WWII uniform and such. My Heritage gives you opportunities to add photos. But when I saw the book that was created the only photos that were in the book were head shots. Then I realized that the photos I took great care in inserting in my tree were only visible to someone who created that tree. I am I missing something or was my inserting all these photos a waste of time. The book that My Heritage creates for you would be #1 if it printed "all" of your photos that are really in a person's tree.
How can I stop this? I was generating a book and it has been in progress for over an hour. I've tried logging out and creating a new one. I only have about 250 people and it usually only takes a few minutes. Any ideas? Thanks.
How do I delete a family tree chart from my charts and books, I am not ready to order because I have made changes to this report and need to delete it completely from my created charts. I had previously filled out the information all but the credit card information and now I need to remove this chart and creat another one.
Has anyone here experience with printing diagrams on A3 format? If so, how did you do it?
My biggest problems:
When I make an ancestor diagram, I select A3 in the setting, but when I save as PDF, it is much bigger than 297 by 420 mm. It would be allright when I print it, but I don't want to find out in the copy shop it's not.
When I make a descendants diagram, the width/lenght is something like 10:1. A circle diagram is better, but misses information like place of birth.
I have called MyHeritage support for advice. It was: "Maybe the print shop can give advice." Unlikely and not very helpful. Anyone reading this who has a better advice?
Previously, when I printed off a Family Group Sheet the description for facts was printed off at the same time and included in the same area as the fact to which it related. This was particularly important and extremely beneficial when providing information to other researchers who did not have access to My Heritage Family Tree Builder.
My question is:- how can I access the original layout for the Family Group Sheet.
I have set option "Send site members reminders about family events" and all we receive very nice email reminders. The problem is that women surnames in these emails are sent as their Maiden (birth) surname, not the actual (after marriage) surname.
What and where should I set anything to receive their actual surnames?
I have ggggg grandparents who are second cousins. I would like to see a nice chart which graphs the connections the way you would do it yourself, manually. I understand, in a gut sort of way, why the various software programs choke on this, but I thought surely there must be some program that could draw the simple diagram.
In Family View with Ancestry.com, the software cannot handle the problem, or rather it handles it by forcing me to make a choice when trying to navigate up the chart from those ggggg grandparents. If I choose the husband, the chart will correctly lead to their great grandparents, who will be shown in two well-behaved rectangles, or if I choose the wife it can expand to the same two person nodes, but it cannot let me see both sets of connecting relationships at the same time.
I know, I know, this is a MyHeritage support forum, not an Ancestry support forum. I have only started with the explanation/descripition as seen in Ancestry because that is the source of the gedcom structure. I had really, really hoped that when imported into MyHeritage, the"Close Family Report" would know how to draw the combined, simplified chart, but, alas, it solves the problem by duplicating the great grandparents, presenting four rectangles at the top level of display, with complete redudancy of information.
As horrid as it seems, it looks like the only way to solve this problem -- I've tried numerous other tools -- would be to take the PDF into Photoshop as a JPEG, make two layers, and use their panorama merge software to overly the top layer with the correct, simplified rectangles representing the top level of the chart.
Please tell me there is an eaiser, saner solution.
I am not able to change the color of the font of Names in Charts Options. I am able to change the font, its size and color for Title and Fact sheet. I can also change font and font size of Names but not the color of font. Is there a problem with my Family Tree Builder?
The color of font of Names in the sample box is displayed correctly but the color of Names on Chart remains black.