I must voice how unhappy I have with your Support department. I have sent over ten emails to you support people I only got one awnser and the solution was wrong. I feel that you support of your product is the worst that I have encountered. I called your 800 number and they gave me a number to call a support person. I must say that if your doing support from Israle it needs to to be 24 hr support..I have to take time out of my work day so I can call and get a person.Anseresty.com has better support and more helpful. When I talk to your support staff they they keep making excuses and try to get me to hang up the call. Yor staff Is not trained in any of your products I can never get a awnser just an excuse. I know more then they do. I am upset I paid a preimum price to use your service. I don't think it is worth the price. I can't even speak to a managerr. Who can I call andd speak to. I am so frustrated..Can I get some help from a live person. I am do turned off with your product. .. I need help.. please call me at the phone num,ber with my account
wellcome to the community of unhappy MyHeritage customers. Please let me disagree about MyHeritage demonstrate the worst support. It is much worse, it is closer to customer cheating, "psycological support" on the forum and automated email replay from support@mh cannot be estimated being support. I do believe that company managers are reading the forum, however there is no reaction against negative feedback, this must be understood as "company policy".
Cheated MyHeritage customer Arvidas
I know exactly how you feel, I had sent an email about problems, first reply... Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a PremiumPlus member your inquiry will be answered quickest! Your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2016040210003287
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
Nothing done, second email sent, still no help. My problems started with a computer crash, so I reloaded onto another, however when I did that, information was being shown incorrect. I have now managed to get the 'old' machine working, but as they say "Not Happy Jane".
Pani witryna znajduje się na stronie https://www.myheritage.pl/site-family-tree-77817981/maciejak i widzę Pani udane dzisiejsze logowanie go niej. Czy jest potrzebna dalsza pomoc?
Drzewo pod wspomnianym adresem nie należy do Pani i nie jest Pani również członkiem tej witryny. Witryna jest w posiadaniu Pana Jerzego. Proszę poprosić Pana Jerzego o zaproszenie do tej witryny. Aby poprosić o hasło tymczasowe do zalogowania się w tej witrynie, należy napisać do nas na adres firstname.lastname@example.org z właściwego adresu e-mail.
Nie musi Pani podawać prywatnych danych na forum, wystarczy zgłoszenie problemu.
A Site subscription is site specific and allow You and Your family site members use different size of tree & photos discspace, working with Smart Matches and working with some MyHeritage own data.
A Data subscription is personal and allow You to access the huge data collection from different sources. Some of this data is free, others are not free, because MyHeritage pay license costs to the source companies & institutions.
Don't crucify me yet!!! Been a long time user of Family Tree Maker. With Ancetry.com making changes and not supporting the stand alone program anymore I am looking for a new home and I may have found it with My Heritage.
I have a subscription with Ancestry.com. I know what i get with that.
If I switch to My Heritage and get the subsctiption, does that give me access to the same exact info I subscription with ancestry.com gives me??
Can't find that answer on the web site. You might be wise to give a "Free Trial" before you purchase deal.
I would love to make the move ASAP but untill I know what I will be getting in your subscription packages I can't make that jump yet.
I've put in multiple requests to have this duplicate site deleted, and they just ignore it. That on top of wanting you to "upgrade" to the more expensive plan for every function, and encouraging poor genealogy by presenting 'matches' without stressing (or even mentioning) sources. Just and all around BAD SITE.
not that I want to upset you even more, but one way to do it is that you erase the tree on your site yourself - the slow, tedious way, person by person. When there are no people in the tree, it gets erased, eventually. That's how I did it once.
Today I was double-charged for my subscription. I called the "help" number but there was not a live person to speak with. I left a message but have not had a response. I can't see any customer support email or other means of contacting anyone. I don't want to cancel my account, I simply want them to correct their mistake and return the funds to my Paypal account. Does anyone here know of an alternate means of reaching their billing department? Does MH staff even monitor these forums?
I had the same problem, I had mine through 23 and Me for free but then last year I paid $100 for premium and in the email I got it did say that the following year, I would be charged the full price. Apparently, although through 23andMe it was free, it is free only 1 year.
I checked my credit card statement and there are 2 pending charges for the same service totalling over $230. I have cancelled my subscription , and will be calling tomorrow to verify that cancellation. I just wanted to alert others to check their statements for mistakes like I did. Sorry.