I have (right now) a free membership. Many times when i'm in in my page the phone starts ringing. My first misstake was that i left my mobile number in my profile. Then i deleted that info and then they called on my home number, that info was also deleted. I may be interested in subscribing in an payed account to get all those functions but i won't do it by phone with an indian call center speaking bad english as i'm not english native speaking either. If they have something to offer me send it by e-mail, they got that info or send it by a message here!
Have quite frankly forgotten about this site due to lack of info. Got my renewal notice AFTER my bank account was charged of course on a weekend when no one can be contacted. Promptly cancelled my subscription. Called Monday and never got through. Finally got a live person to which he basically replied sorry but we don't give refunds. Bad business. 3 days into an account I didn't want renewed and they will only give a small partial refund. Beware, Beware. Not a good business company
my subscription didn't recognise that I had upgraded and asked me to pay again. I have now made two Premium payments of $179 each and still it is asking me to pay for an upgrade! Can someone help me please?
Here's something I cannot find an answer to, among other deliberately vague things in MyHeritage...
What does cancelling a subscription mean?
Clearly it isn't the same as deleting an account, so, MyHeritage, please explain why you enable customers to "cancel a subscription" but avoid clearly spelling out what happens (or doesn't happen) when you do?
Добрый день, я являюсь администратором своего дерева, но не могу авторизоваться, т.к. мою почту, которая указана при регистрации взломали и я потеряла к ней доступ, а пароль вспомнить не могу.
Зарегистрировалась заново, но как зайти в свое дерево и вернуть статус админа?? Ранее был указан адрес alena2802@rambler.ru
I must voice how unhappy I have with your Support department. I have sent over ten emails to you support people I only got one awnser and the solution was wrong. I feel that you support of your product is the worst that I have encountered. I called your 800 number and they gave me a number to call a support person. I must say that if your doing support from Israle it needs to to be 24 hr support..I have to take time out of my work day so I can call and get a person.Anseresty.com has better support and more helpful. When I talk to your support staff they they keep making excuses and try to get me to hang up the call. Yor staff Is not trained in any of your products I can never get a awnser just an excuse. I know more then they do. I am upset I paid a preimum price to use your service. I don't think it is worth the price. I can't even speak to a managerr. Who can I call andd speak to. I am so frustrated..Can I get some help from a live person. I am do turned off with your product. .. I need help.. please call me at the phone num,ber with my account
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