Dear MyHeritage Owners,

Years ago I joined MyHeritage because he features V cost was better than offered by your competition. By getting "premium" membership, I received a whole bunch of benefits not included in the free service, but was limited to 2,500 names.  Little by little the benefits disappeared (like full details from matches and research) and became "premium Plus". Now, some of the features that I desired and paid for all those years ago have been moved to "ultimate".

Now I don;t begrudge the small prie increases - that's inflation. And I am always willing to pay more for additional features. But the reality is that features that I signed up for years ago have been removed and to get them back I now need to upfrade to something at a greater price than I can afford.

It seems MyHeritage ignore customer loyalty, and has no qualms about removing features from a plan and charging extra for features that early adopters helped pay for. So I feel that if I was to upgrade, you might just create another plan (Premium  ultimate plus infinity?) and move the features I am already paying for out of my reach.

Really disappointed in this approach. While my fees have more than doubled since I first joined, the benefits have halved, so no, I won't be upgrading anytime soon.  Pity MyHeritage has lost the family friendly approach and seems happy to gouge long-term customers in this way. 

After using Premium Pus for a month sudenly I was not able to access census information - or in fact any data retrived by the "Research this person" link.

It appears my "Data" subscription had expired (even thought the expiry date says May 2019.

Apparently they give you 1 month of free data - I suspect just so that you wont cancel the account after signing up for Premium Plus and nort being able to do ANY research.

So - all PremiumPlus is good for is getting data from others family tree - getting MyHeritage $250 which they do not deserve.

Their sales department is going to call me back and potentiall offer me a discount - otherwise - Im going to cancel the Premium Plus account and exclusively use ancestry.com which does monthly billing and does NOT have a subscription option that enable you to do absolutely F/A.

I regisred a accounbt some time agoa and forgot that it was there, now I have two but can only get into one of them.. 

I cannot find an email address to contact My Heritage. So what do I do???? 

Returning to MyHeritage site after some time, my account now states - "The subscription plan of your family site has expired. All data is intact. To restore full access to your family site, extend your subscription"

I would be happy to extend my subscription if the annual subscription had not already been charged to my credit card on 8/6/17 by BLS*MYH FAMILYLINK.  

Could someone please explain why my site has expired??? 

Signed up for a trial of the family tree and it asked for telephone verification. No idea why.

 Anyway it doesn't work. It tries to call me with the correct number every time and fails. It's a mobile phone, I have no alternative.  The country code is correct and obviously there is no area code. I've tried a few combinations but no success.

 Anyone had the same thing happen? Does it even matter? 

I think it has been a month now I ordered the kit . I filled the wrong address 

information in my fault completely. The next day I called gave them the right address on the

phone , I was told don’t worry about it you’ll get it .

i have posted here before no answer from MyHeritage. I have called left messages with my account number.

twice sat on hold for over and hour only to get disconnected. And then to sit at #4 for half an hour more and

not get though. They emailed me back  confirmed the wrong  address again so I emailed them the right Address. No response back . I have gone online where you can email them the right address information well I did that guess what ?? Nope no response no kit. Where is the customer  service here I have called enough time 

emailed them enough times and I’m still in the same spot 

I used the webiste once about a month ago, at no point do i recall setting up a payment  plan for anything.  I  used it probbly for about 10 minutes? They  have  charged me £98 and i really need that money back. I lost my job about 2 weeks ago and have £20 left to last until January. 

i've called that customer service line but my phone has been cut off and i couldnt get through, please somebody help. 

Dear MyHeritage,

I am a P subscriber. My period ends on the 05/01/2018 and I fail to find how much would it cost to renew my subscription. The help says I can check it on the SIte settings page, but as I am already a subscriber, I cannot see any price there.

On the  My subscription page I can see that I have a Premium PLus, the expiration date and I can also stop my annual renewal. No information about the expected cost.

Could you pls provide me with the actual pricing?

Thanks,

Zoltán Szalontay 

I purchased basic DNA test kit for $61.00. Does it end there or am I going to be automatically enrolled and billed annually? Do not want or pay for ongoing plan.