I m using the Basic (free) plan at the moment, and considering signing up for either Premium or Premiuim . I understand the subscription renews automatically. Could you please help me clarify the following:
1. If I sign up for Premium now, can I downgrade to Premium upon renewal next year?
2. Can I later go back to the Basic (free) plan? If not, Can I backup the data, and possibly open a new Basic account?
3. How useful is Premium over Premium?
4. Is the discount (40%) applied upon renewall, or are you expected to pay full price for subsequent years?
I have just added a new member who asked me to visit them to help them get set up on the site. I was shocked to see that they do not see my web page format but rather a solid colour washed out page showing some tabs and any news items scattered down the page. Its no wonder my members are that excited about being a member with such lack lustre graphics and presentation. I upgraded that member to a site manager and they could then see my proper web page. What the hell is going on at My Heritage these days.
The subscription plans presented on the web site are deceiving and close to being fraudulent. There is a Free account, a Premium account and the unlimited PremiumPlus account. These bait you into a subscription and it is only later that you discover ther is a second subscription required for really full acces, i.e. the Data plan. I can't even find anywhere on the web site that offers the data plan. The data plan only becomes evident when you try to link to a document and are denied.
The family tree matches etc. provided by the site are great but, the difference in subscriptions and povisions for purchasing both should be visible on the web site. I resent being "blind sided" into a second subscription.
I also wish they would stop telling me my Premium account is near limit and that I need to upgrade to PremiumPlus. I have less than 2,000 in my tree with room for another 500. I don't consider this to be approaching my limit and in need of a daily warning .
I sent a message to MyHeritage staff on 12th Feb at 10.30am requesting information regarding Site Subscriptions vs Data Subscriptions. On 15th Feb at 8.15am I sent another message to them asking if anybody will be answering my query. Obviously nobody has responded as yet.
Has anyone here had problems in getting a response from MyHeritage staff when wanting subscription [or any] information?
I'm feeling quite fed up now with the lack of support/response and am considering closing my account and going elsewhere.
Does anyone have any suggestions on how to get either a member of staff, management or help desk to respond to my query.
Since there was a delay with the DNA-samples, you offered me a 3-month extension to my data subscription.
After my main subscription expired, 7 days early, one February 10th, I can see that you forgot the 3 month extension, although I called you several times during the last month to make sure it would work while abroad...
I am presently in Morocco, and wanted to work on my tree here, so can't call your Danish helpdesk.
Could you pls re-open my subscription asap!
If anyone else read this, could you pls contact the helpdesk for me, and ask the to were me.
One year ago, when I was ordering my Premium subscription, I contacted MyHeritage support with this question:
what will happen after the year when my subscription expires? Will my site be
completely blocked or it will just return back to Basic and I will still be able
to modify existing tree/persons?
I got the following answer from MyHeritage team:
Your site will go back o basic and you will still be able to modify the existing tree.
Yesterday, my subscription has expired. Today, my site is blocked, I cannot click any link, modify anything, the tree is completely locked for any change. Any click leads to message box asking me for extending the subscription. The another absurd thing is that the "Extending the subscription" does not provide option to extend the original Premium plan and only forces me to pay full price for PremiumPlus plan.
Why this happens? Was the original message from MyHeritage a lie? Just a unfair practise to force user to order their subscription plan?
Proszę o pomoc w odzyskaniu danych do starego konta. Podaję daty urodzin kilku żyjących członków. Buduję teraz nowe drzewo na aktualnym koncie, ale na tamtym są wiadomości, które chciałabym odzyskać bo po kilku latach nikt pewnych dat nie pamięta.
On 01/16/2017, you people took 89.00 USD out of my account twice. That's 178.00 USD. I have left messages, called every contact number listed on your site. All are totally fake. This is the first time I have been scammed, but I promise, I will get to the bottom of this. You all should be ashamed of yourselves. If I could get my fingers around your necks, this would be your last scam. My bank has notified the FBI Fraud Bureau, I imagine they will handle it from here on out. Have a nice day you scum of the Earth Thieves.
I'm in disability, and there's no way in heck I'll ever be able to afford to pay annually. I'm sure I'm not the only free member in this boat, so couldn't you please consider? If you think there's more paperwork or server load to process payments more frequently, then maybe add $1/month.
Dear Team, I'm Ádám Bálint from Hungary. Several years ago my dad and me created a quite big family tree of ours with the builder software based on my grandpa's knowledge.
We also made an online backup of that, too.
Unfortunately my notebook got stolen, so the saved family tree with 50 plus members has lost for good. Now I tried to login to the site (after 2-3 years) to get the backup from there, but unfortunately none of my frequently used email adresses are registered (I'm not really sure, how I was registered back then :( ), so I created a new profile. I started a search and found my grandma and I'm sure the information about her was entered by me and I've found my old profile there as maintainer.
Our website is called "Balint_csalad", my old profile was "ádám Bálint" (Yes, with lower case "á", for some reason). Some other information to prove my identity: I was born in 1985, my father is called "László Bálint" (born in 1956), my grandparents from my fathers side are "János Bálint" (born in 1928) and "Irén Bálint Jánosné (Léránt)" (born in 1930, deceased in 2003).
Can you please help me to get access to my old profile or just the family tree somehow? If we can continue this through private mailing, I can even scan and send my ID for You if needed.