I sent an email to support on the 8/6/18 regarding not being able to get into my original account due to an old email address, and having to create a new account, which does not have all the family tree details of my old account. haven't heard anything back from anyone yet. Any idea how to regain access to my old account please?
Years ago I joined MyHeritage because he features V cost was better than offered by your competition. By getting "premium" membership, I received a whole bunch of benefits not included in the free service, but was limited to 2,500 names. Little by little the benefits disappeared (like full details from matches and research) and became "premium Plus". Now, some of the features that I desired and paid for all those years ago have been moved to "ultimate".
Now I don;t begrudge the small prie increases - that's inflation. And I am always willing to pay more for additional features. But the reality is that features that I signed up for years ago have been removed and to get them back I now need to upfrade to something at a greater price than I can afford.
It seems MyHeritage ignore customer loyalty, and has no qualms about removing features from a plan and charging extra for features that early adopters helped pay for. So I feel that if I was to upgrade, you might just create another plan (Premium ultimate plus infinity?) and move the features I am already paying for out of my reach.
Really disappointed in this approach. While my fees have more than doubled since I first joined, the benefits have halved, so no, I won't be upgrading anytime soon. Pity MyHeritage has lost the family friendly approach and seems happy to gouge long-term customers in this way.
I've followed the prompts from the login page to reset my password. I get the password reset no problem (I've done this many times). However, each time I follow the link in that email, the server responds with an error:
An error occurred. Please try again later.
As I can't login to the site, I've opened this additional account to ask my question.
My other account has all my family tree and DNA data.
I've opened a support ticket, but the only response I've received is the ticket number email reply. No other response - for more than a week.
I've called support, but as I have free accounts, I can't get telephone support.
After using Premium Pus for a month sudenly I was not able to access census information - or in fact any data retrived by the "Research this person" link.
It appears my "Data" subscription had expired (even thought the expiry date says May 2019.
Apparently they give you 1 month of free data - I suspect just so that you wont cancel the account after signing up for Premium Plus and nort being able to do ANY research.
So - all PremiumPlus is good for is getting data from others family tree - getting MyHeritage $250 which they do not deserve.
Their sales department is going to call me back and potentiall offer me a discount - otherwise - Im going to cancel the Premium Plus account and exclusively use ancestry.com which does monthly billing and does NOT have a subscription option that enable you to do absolutely F/A.
My free trial finishes in 3 days - you have my C/C details but I can't see what I am going to be charged! Plenty of info on what levels of membership are available but no indication of prices. I notice in this forum suggestions that you need to write an email to get a price. So seems if I am not careful I get charged for a 12 month top of the line membership payable in full in 3 days. I've tried ringing but the waiting period was too long.
The web site service is terrific but your marketing tactics leave a lot to be desired - please advise without delay my membership options - not just details - I need to know the price and if a monthly subscription is available!
If I have to cancel my C/C I will and lose a lot of hours of my time building my family tree - but there is no way I will be tricked into membership like you appear to be doing!!!!