Hi, my name is Vasilyev Alexey.
i want to recover an access to my family tree https://www.myheritage.com/site-family-tree-118775281
Unfortunately, i lost an access to mailbox, that was linked to the account.
I can send you a photo of my ID to verify my person
I received tubes that when first one opened... liquid squirted out..... thought this was solution to keep preserve sample (which I placed in tube). Swabbed second cheek and when I opened second tube it was dry! Soooo don't know which one is correct.... and of course this was on weekend.... and their offices are closed.
Have tried calling and "technical line" always "not available, call back later".... tried sales line..... I don't have the time to wait for 15-20 callers ahead of me.....AND THERE IS NO EMAIL TO CONTACT THEM.... Anyone else have trouble contacting them.... or inconsistencies in collection tubes like I received....
I challenge anyone to go to the My Purchases page and opt out of automatic renewals, as instructed in the Service Terms. There is nothing on the page that relates to that issue. I phoned the company this morning and was "Number 31" in line to be assisted. Fifteen minutes later, I had advanced to "Number 25." I will be trying again tomorrow as soon as the office opens.
I just paid for the data membership subscription, which I though would be great and indeed there was a lot of information found BUT. after adding a lot of information off these records which the site found I ran the tree checker application and found over 100 errors some of which were really silly like a daughter being born 2 years after her father died, and a person not being marked as deceased on the record but would be 146yrs old if still alive... when I tried to correct these errors each time I was taken to an "upgrade" page wanting me to upgrade my membership to premium in order to correct errors on THIER data records!
I have tried to call ... you apparently confirmed my buying a DNA kit ( as I saw advertised on Fox news today) .... but you bleeped off before you gave me a confirmation number... I saw where I could call to CANCEL my ordered kit...I only wanted the kit to get my DNA facts... NOT to sign up for membership to use this website. .I want to cancel NOW as I anow do not trust this organization...I have been calling 877 432 3135....is there another number?
I signed up for DNA testing after watching FOX & Friends this morning -- after the first segment. THEN, after second segment they announced that if FOX was used for shipping code, no $12 charge/Free Shipping for limited time. Can I get a refund for the shipping?
I made a purchase this morning but system kept saying that my telephone number could not be verified. My number was entered correctly. Please advise if my purchase was received and why my number could not be verified.
Looking at my credit card statement, I just found out that MyHeritage automatically renewed a MyHeritage subscription that I had forgotten all about without even asking. At least have the courtesy to first ask me if I want a renewal. I've been billed a whopping $159.20 for a one-year subscription with ever asking for this. Absolutely outrageous. Of course I canceled the subscription right away, but apparently it won't actually end until March 9, 2018. Are you kidding me? And don't tell me this is to help me keep uninterrupted service. We all know that's nonsense. This is greed, plain and simple.
Not cool, not cool at all.
I m using the Basic (free) plan at the moment, and considering signing up for either Premium or Premiuim . I understand the subscription renews automatically. Could you please help me clarify the following:
1. If I sign up for Premium now, can I downgrade to Premium upon renewal next year?
2. Can I later go back to the Basic (free) plan? If not, Can I backup the data, and possibly open a new Basic account?
3. How useful is Premium over Premium?
4. Is the discount (40%) applied upon renewall, or are you expected to pay full price for subsequent years?
I have just added a new member who asked me to visit them to help them get set up on the site. I was shocked to see that they do not see my web page format but rather a solid colour washed out page showing some tabs and any news items scattered down the page. Its no wonder my members are that excited about being a member with such lack lustre graphics and presentation. I upgraded that member to a site manager and they could then see my proper web page. What the hell is going on at My Heritage these days.
The subscription plans presented on the web site are deceiving and close to being fraudulent. There is a Free account, a Premium account and the unlimited PremiumPlus account. These bait you into a subscription and it is only later that you discover ther is a second subscription required for really full acces, i.e. the Data plan. I can't even find anywhere on the web site that offers the data plan. The data plan only becomes evident when you try to link to a document and are denied.
The family tree matches etc. provided by the site are great but, the difference in subscriptions and povisions for purchasing both should be visible on the web site. I resent being "blind sided" into a second subscription.
I also wish they would stop telling me my Premium account is near limit and that I need to upgrade to PremiumPlus. I have less than 2,000 in my tree with room for another 500. I don't consider this to be approaching my limit and in need of a daily warning .
I sent a message to MyHeritage staff on 12th Feb at 10.30am requesting information regarding Site Subscriptions vs Data Subscriptions. On 15th Feb at 8.15am I sent another message to them asking if anybody will be answering my query. Obviously nobody has responded as yet.
Has anyone here had problems in getting a response from MyHeritage staff when wanting subscription [or any] information?
I'm feeling quite fed up now with the lack of support/response and am considering closing my account and going elsewhere.
Does anyone have any suggestions on how to get either a member of staff, management or help desk to respond to my query.
Since there was a delay with the DNA-samples, you offered me a 3-month extension to my data subscription.
After my main subscription expired, 7 days early, one February 10th, I can see that you forgot the 3 month extension, although I called you several times during the last month to make sure it would work while abroad...
I am presently in Morocco, and wanted to work on my tree here, so can't call your Danish helpdesk.
Could you pls re-open my subscription asap!
If anyone else read this, could you pls contact the helpdesk for me, and ask the to were me.
One year ago, when I was ordering my Premium subscription, I contacted MyHeritage support with this question:
what will happen after the year when my subscription expires? Will my site be
completely blocked or it will just return back to Basic and I will still be able
to modify existing tree/persons?
I got the following answer from MyHeritage team:
Your site will go back o basic and you will still be able to modify the existing tree.
Yesterday, my subscription has expired. Today, my site is blocked, I cannot click any link, modify anything, the tree is completely locked for any change. Any click leads to message box asking me for extending the subscription. The another absurd thing is that the "Extending the subscription" does not provide option to extend the original Premium plan and only forces me to pay full price for PremiumPlus plan.
Why this happens? Was the original message from MyHeritage a lie? Just a unfair practise to force user to order their subscription plan?