I recently had a charge to my credit card for $159.20 plus an $80 charge to anothe card just a month earlier. When I looked at my account I saw one was for a "Premium Family" account, the other was for a "data" account.
Why do I need a data account when I already am paying for a premium account? I would generally assume any "records searches" should be covered by the family account. yet it appears they charge separately just to do a records search. I would like someone to explain just what I am paying for. Why do I need all this? I simply want to be able to post my family tree and search others for possible relations.
I obviously am paying for "enhanced" services, but nowhere does it tell you just what that is!
I cancelled my trial and was still charged $75. I did not even use this site during my trial and will never use it. I called and they said it would be 3 business days for someone to get back to me?!?! This is very unacceptable and all i want is a refund! I do NOT recommend this site to anyone.
I ordered a DNA kit for my wife's father. Now all the emails regarding it are sent to me. Is there a way that the emails can be sent to my wife's email without changing my accounts email? She does receive emails from MyHeritage about her family matches and she is connected to my account.
I've been with My Heritage for about seven years. Way back, when I didn't have a clue what I was doing, I inadvertently created THREE separate trees. Now it's come back to haunt me as I haven't got around to taking several days (!!) off to amalgamate these trees. I'm now in a pickle because of course I'm getting smart matches in trees I no longer use but when I 'accept' them, of course they go onto one of the redundant trees. So I have two problems; one is how to record data correctly and the other: HOW TO MERGE the trees as I haven't got a clue how to do this. WARNING: if it can happen to me, the MH system enables others to inadvertently create "extra trees" and end up out on a limb like me!! I think MH should set things up so a warning comes up if such problems (i.e. duplicate trees) don't happen. We pay enough!!
i tried to sign up for a 14-day free trial membership. I don't mind having to pre-subscribe and cancel later if I don't want it longer. However:
1. On the mobile webpage, I cannot scroll past payment info. There's a bottom part of the page which give reason to join and such, but cannot enter address nor press "enter". The lower info hides it, and the payment form does not scroll.
2. My "account info" currently shows I have a free membership of some kind. I cannot open any files, since I haven't submitted payment info. I want to make sure my "14-day" free membership does not include today, or any day I cannot open files.
3. I am mainly interested since my grandfather's data links him to a completely different wife and children than I know him to have. Is this an error on the part of another member, or do you entice new membership with gearing errors?
I cancelled a free trial subscription in December last year only to have been charged yestetday for a £90 Data subscription which I had no idea about. Having looked at my email from yesterday I have received an emaile from MyHeritage telling me I had been charged for this but that I would be charged £75. So even if I did want this subscription they still charged me too much.
I would very much like my £90 refunded asap please. I have contacted the support centre via email also but thought I should try here also. I cant seem to get through on the phone as at 5.42pm the voicemail on the UK phoneline says it is their lunch hour.
My brother bought 2 DNA tests. We put in the activation code, did the DNA kit and a little family info. We went to check the status of our kits today. His account is fine and told him his kit was in the lab. My account "doesn't exist with the email I provided". I know it's the right info, I wrote it down. Here's the kicker, I accidently made an accout today with the email address and pasword I thought was already in the system. I know it's a brand new account because it says made today(6/14/17), there is no past activity, none of the info I added is there(my wife etc.) and my DNA kit is not on there. So all I have now if my activation kit with the code on it and of course I can't find an email for them and they are only open until 7 est mon-fri... when I work... If anyone knows about this, or what to do or how to get ahold of them, PLEASE! HELP ME!...
I was adopted and this is a real insite to my past...
When I first joined there was a section where I could record storeis and upload documents. I can no longer access this section of the website. What have you done with my information? I was never informaed about this change to teh website or my account.
I paid for the data subscrition for one or two years, but cancelled recently. I did understand that I would no lnger be able to use the "research" tab. However, the record matches I had previously found and recodred are nop longer visble to me in full. This seems entirely unreasonable - I paid for this information - surely you should not remove it from me - isn't it "mine?
Here I am using My Heritage on my iPad, when I am notified that my automatic subscription renewal has been refused. OK, I update the particulars of my credit card and pay the annual renewal amount. DEAD END! Trying to use my iPad OR my PC version of My Heritage result only in continual demands that I renew my subscription! The payment is never credited and I can't access my tree! Someone has the money I paid for my renewal! I KNOW it isn't me and they claim it isn't them! Who knows who has the money? Perhaps the Shadow knows, eh?
I've been with MH for about 2-3 years now and have had nothing but problems beginning with automatic resubscriptions at double the price being offered and now a DNA kit with a missing swab. I don't get a reply until I've sent at least 3 angry emails. The only reason I haven't gone elsewhere is my reluctance to spend the time learning new software and my concern about the transition of my data. I will however have to do this as I have no confidence in MH. They don't respond to messages on the forum, support requests and emails. I'm not at all surprised to hear people are getting dodgy DNA test.
2 Kits mailed out same day. One has been received and is being processed for at least a week now. The other kit (sent out same day never says it was received at the lab. Any idea what's up with this? Thanks!
Moja bratowa, Elżbieta Kalinowska, która była jedną z pierwszych prowadzących drzewo, od kilku lat nie ma do niego dostępu, gdyż nie działa hasło i mail. Co ma zrobić? Czy mogę uzyskać dla niej nowe hasło, czy musi sama , a jeśli tak, to w jaki sposób.
I have paid £60 odd for a year and get sent "Smart Matches" but when I click on them I'm asked to pay a monthly £6.25. I'm beginning to feel this is a big rip off. I cannot see these matches on my account page.
As my years premium subscription was coming to an end I was offered a 20% discount to renew. This went on for a week or so then I was offered a 15% discount to renew. Then when my subscription ran out MyHeritage hit my paypal account for the full premium amount of $330AUD. Do you understand how mercenary that looks. Sure you'll offer me a refund, but the point is that you should be offering a 20% or more for second year premium subscritions regardless. I feel you may not be aware of how this looks to the account user or anybody else they tell about your service. You need to understand that in order to keep customers with a positive outlook towards MyHeritage you need offer them incentives to stay with you rather the big stick that says if you don't resubscribe when we want you to we will hit you with the full amount regardless. This is a very poor way of conducting your business. Please advise.
Hi, my name is Vasilyev Alexey.
i want to recover an access to my family tree https://www.myheritage.com/site-family-tree-118775281
Unfortunately, i lost an access to mailbox, that was linked to the account.
I can send you a photo of my ID to verify my person
I received tubes that when first one opened... liquid squirted out..... thought this was solution to keep preserve sample (which I placed in tube). Swabbed second cheek and when I opened second tube it was dry! Soooo don't know which one is correct.... and of course this was on weekend.... and their offices are closed.
Have tried calling and "technical line" always "not available, call back later".... tried sales line..... I don't have the time to wait for 15-20 callers ahead of me.....AND THERE IS NO EMAIL TO CONTACT THEM.... Anyone else have trouble contacting them.... or inconsistencies in collection tubes like I received....