I have tried contacting support through email (4 times), and through phone (4 times). When I ring, I get hung up on immediately, and I have doubts that my emails are ever going to be aswered. Especially after 5 days. I understand that there might be a long queue, in which case, at the very least give us some information on that.
Taking out a hefty sum from my bank account, without any reminders, has not only forced me to re-plan all of my finances (I'm not in the best place), but also infuriated me at the lack of communication with customers on this site. I'm trying to organise a refund as-per the T&S.
I'd appreciate any help or clarification I can get on the forum.
I tried to cancel my free trial and the page freezes. I'm only sending this for a paper trail that I did try to cancel prior to the end of my free trial. I will not be happy if I get charged. The page just freezes when I went to attempt to cancel. I logged out and logged back in to see if it had worked properly and it still shows I'm on the free trial. You need to fix this. I can see many unhappy people in the future if you do not. I also tried to call.
I have just been taken for a ride and had £90 from my bank account. I am moving, going through a divorce and lost my job and now I have just had this. This is the last straw. How dare you take it without any reminders or anything. Is this how you do business? Really? I want a refund, I have not used or intend to use your website, I have not found it useful the first time I did use it. This is so terrible I can't believe you are still trading.
I checked my kit and it said results were ready, and so I checked ethnicity estimate and got a message to check back when results were ready, odd. So again I checked my kit and it said results ready but no ethnicity estimate, only matches. I had previously uploaded from 23andme on the V5 chip and it wasn’t compatible so I decided to just buy a kit, since the DNA matches were showing, I saw myself. I went a checked on my other login and behold, it uploaded so I just deleted that kit not the one I paid for, as I won’t need it anymore with the actual swan test. So I go back to check on my swab kit and it’s gone, everything.
I am upset and am asking help on what to do. I am in California and it is really difficult to call because of the time difference.
Can you please cancel my free trial , i have tried doing it in my setting and the page freezes and won't complete to cancellation. I have tried ringing you but ur customers services are always unavailable. I really don't expectin 12 days for me to be charged as i want be happy as i I have tried everything to cancel it myself .
I just got my results today and what a bunch of crap. It says I am 36% from Spain and 30% french and german. And a bunch of other junk. I am half italian and My grandparents came over on the boat from Italy. I demand a refund, has anyone had to do this? Did yours come out full of crap? I am so disappointed.
I created our family account and tree. For some reason my information is pointing to my cousin as the primary site manager and account creater. How can this be fixed? I cannot find how to "demote to member" from my profile.
Today my 14 day trial has ended and you charched me 107 euros! What is this? I dont have that kind of money! Im glad that I have somothing in my mouth! I want my refund! You claim that you gve back money to your customers 30 days ofter they joind this site. It's my 14th day in here and I want my refind right now!
WHY cant I email these people. They take your money, do the DNA test send you a map saying this % here and there and then I cant even send them a damn email? Maybe I should have chosen one of the othwer sites. Then just send me random BS emails about this coule be your relative one was Linda Carter, thats right Wonder Woman, really? C'mon - VERY disapointed.
Hello, this is meant to be a support ticket but unfortunately I can't figure out how to open one of those.
I'd like to ask about my DNA kit purchased about 10 days ago, specifically I'd like to know if it has been delivered, and who signed for it, in case you have that information. The DHL page confirms it's been handed over to Royal Mail, but that's where the trail stops.
I would dearly love to be able to subscribe monthly. But since I live on less than $500 a month, paying for a subscription a year in advance is just not possible for me to do. I'm sure there are a lot of other people that would love to be able to access this site but the cost of billing only at one year intervals is just to prohibitive.
I realize that companies such as this don't want to deal with those of us that can't afford to pay such high prices but it's a shame because there is more money to be made if people can purchase what they can afford when they can afford it.
But we're just considered to be beneath; to be at one's lowest status; worthless; less than, the very definition of a "pion".
I just wanted to send a special thank you to Warren from My Heritage. I had signed up for my 14-Day trial and when I went to cancel it using the instructions that the email gave me, I was unable to cancel it and was then charged for the annual subscription. When I called customer Service, I received a call back from Warren who was awesome and helped me get everything sorted out. I really appreciated him helping me get that taken care of and wanted to make sure that you guys know that the customer service was great!!