I checked my kit and it said results were ready, and so I checked ethnicity estimate and got a message to check back when results were ready, odd. So again I checked my kit and it said results ready but no ethnicity estimate, only matches. I had previously uploaded from 23andme on the V5 chip and it wasn’t compatible so I decided to just buy a kit, since the DNA matches were showing, I saw myself. I went a checked on my other login and behold, it uploaded so I just deleted that kit not the one I paid for, as I won’t need it anymore with the actual swan test. So I go back to check on my swab kit and it’s gone, everything.
I am upset and am asking help on what to do. I am in California and it is really difficult to call because of the time difference.
Can you please cancel my free trial , i have tried doing it in my setting and the page freezes and won't complete to cancellation. I have tried ringing you but ur customers services are always unavailable. I really don't expectin 12 days for me to be charged as i want be happy as i I have tried everything to cancel it myself .
I just got my results today and what a bunch of crap. It says I am 36% from Spain and 30% french and german. And a bunch of other junk. I am half italian and My grandparents came over on the boat from Italy. I demand a refund, has anyone had to do this? Did yours come out full of crap? I am so disappointed.
I created our family account and tree. For some reason my information is pointing to my cousin as the primary site manager and account creater. How can this be fixed? I cannot find how to "demote to member" from my profile.
Today my 14 day trial has ended and you charched me 107 euros! What is this? I dont have that kind of money! Im glad that I have somothing in my mouth! I want my refund! You claim that you gve back money to your customers 30 days ofter they joind this site. It's my 14th day in here and I want my refind right now!
WHY cant I email these people. They take your money, do the DNA test send you a map saying this % here and there and then I cant even send them a damn email? Maybe I should have chosen one of the othwer sites. Then just send me random BS emails about this coule be your relative one was Linda Carter, thats right Wonder Woman, really? C'mon - VERY disapointed.
Hello, this is meant to be a support ticket but unfortunately I can't figure out how to open one of those.
I'd like to ask about my DNA kit purchased about 10 days ago, specifically I'd like to know if it has been delivered, and who signed for it, in case you have that information. The DHL page confirms it's been handed over to Royal Mail, but that's where the trail stops.
I would dearly love to be able to subscribe monthly. But since I live on less than $500 a month, paying for a subscription a year in advance is just not possible for me to do. I'm sure there are a lot of other people that would love to be able to access this site but the cost of billing only at one year intervals is just to prohibitive.
I realize that companies such as this don't want to deal with those of us that can't afford to pay such high prices but it's a shame because there is more money to be made if people can purchase what they can afford when they can afford it.
But we're just considered to be beneath; to be at one's lowest status; worthless; less than, the very definition of a "pion".
I just wanted to send a special thank you to Warren from My Heritage. I had signed up for my 14-Day trial and when I went to cancel it using the instructions that the email gave me, I was unable to cancel it and was then charged for the annual subscription. When I called customer Service, I received a call back from Warren who was awesome and helped me get everything sorted out. I really appreciated him helping me get that taken care of and wanted to make sure that you guys know that the customer service was great!!
When clicking on the DNA information it says it's not allowed in my country. I live in the United States. Is it not availble in the United States or does the system forget that Alaska is part of the United States?
I recently had a charge to my credit card for $159.20 plus an $80 charge to anothe card just a month earlier. When I looked at my account I saw one was for a "Premium Family" account, the other was for a "data" account.
Why do I need a data account when I already am paying for a premium account? I would generally assume any "records searches" should be covered by the family account. yet it appears they charge separately just to do a records search. I would like someone to explain just what I am paying for. Why do I need all this? I simply want to be able to post my family tree and search others for possible relations.
I obviously am paying for "enhanced" services, but nowhere does it tell you just what that is!
I cancelled my trial and was still charged $75. I did not even use this site during my trial and will never use it. I called and they said it would be 3 business days for someone to get back to me?!?! This is very unacceptable and all i want is a refund! I do NOT recommend this site to anyone.
I ordered a DNA kit for my wife's father. Now all the emails regarding it are sent to me. Is there a way that the emails can be sent to my wife's email without changing my accounts email? She does receive emails from MyHeritage about her family matches and she is connected to my account.
I've been with My Heritage for about seven years. Way back, when I didn't have a clue what I was doing, I inadvertently created THREE separate trees. Now it's come back to haunt me as I haven't got around to taking several days (!!) off to amalgamate these trees. I'm now in a pickle because of course I'm getting smart matches in trees I no longer use but when I 'accept' them, of course they go onto one of the redundant trees. So I have two problems; one is how to record data correctly and the other: HOW TO MERGE the trees as I haven't got a clue how to do this. WARNING: if it can happen to me, the MH system enables others to inadvertently create "extra trees" and end up out on a limb like me!! I think MH should set things up so a warning comes up if such problems (i.e. duplicate trees) don't happen. We pay enough!!
i tried to sign up for a 14-day free trial membership. I don't mind having to pre-subscribe and cancel later if I don't want it longer. However:
1. On the mobile webpage, I cannot scroll past payment info. There's a bottom part of the page which give reason to join and such, but cannot enter address nor press "enter". The lower info hides it, and the payment form does not scroll.
2. My "account info" currently shows I have a free membership of some kind. I cannot open any files, since I haven't submitted payment info. I want to make sure my "14-day" free membership does not include today, or any day I cannot open files.
3. I am mainly interested since my grandfather's data links him to a completely different wife and children than I know him to have. Is this an error on the part of another member, or do you entice new membership with gearing errors?
I cancelled a free trial subscription in December last year only to have been charged yestetday for a £90 Data subscription which I had no idea about. Having looked at my email from yesterday I have received an emaile from MyHeritage telling me I had been charged for this but that I would be charged £75. So even if I did want this subscription they still charged me too much.
I would very much like my £90 refunded asap please. I have contacted the support centre via email also but thought I should try here also. I cant seem to get through on the phone as at 5.42pm the voicemail on the UK phoneline says it is their lunch hour.
My brother bought 2 DNA tests. We put in the activation code, did the DNA kit and a little family info. We went to check the status of our kits today. His account is fine and told him his kit was in the lab. My account "doesn't exist with the email I provided". I know it's the right info, I wrote it down. Here's the kicker, I accidently made an accout today with the email address and pasword I thought was already in the system. I know it's a brand new account because it says made today(6/14/17), there is no past activity, none of the info I added is there(my wife etc.) and my DNA kit is not on there. So all I have now if my activation kit with the code on it and of course I can't find an email for them and they are only open until 7 est mon-fri... when I work... If anyone knows about this, or what to do or how to get ahold of them, PLEASE! HELP ME!...
I was adopted and this is a real insite to my past...