Dear Team, I'm Ádám Bálint from Hungary. Several years ago my dad and me created a quite big family tree of ours with the builder software based on my grandpa's knowledge.
We also made an online backup of that, too.
Unfortunately my notebook got stolen, so the saved family tree with 50 plus members has lost for good. Now I tried to login to the site (after 2-3 years) to get the backup from there, but unfortunately none of my frequently used email adresses are registered (I'm not really sure, how I was registered back then :( ), so I created a new profile. I started a search and found my grandma and I'm sure the information about her was entered by me and I've found my old profile there as maintainer.
Our website is called "Balint_csalad", my old profile was "ádám Bálint" (Yes, with lower case "á", for some reason). Some other information to prove my identity: I was born in 1985, my father is called "László Bálint" (born in 1956), my grandparents from my fathers side are "János Bálint" (born in 1928) and "Irén Bálint Jánosné (Léránt)" (born in 1930, deceased in 2003).
Can you please help me to get access to my old profile or just the family tree somehow? If we can continue this through private mailing, I can even scan and send my ID for You if needed.
MyHeritage is trying to make me start a second account. I just want to be able to use my iPad or my laptop. I don't want two accounts. It's hard enough keeping up with one. I mean, I don't even get why I get sent notifications fro MyHeritage and Geni. Please, stop the second account - delete it! I battled with trying to research from my iPad.really upset.
I am Michele Patricia Burstein née Hearns. I don't use my server account. Because it's a real nuisance to sign in. I think I created the second account by trying to sign in from my tablet? Please help sort this. Your help centre is no use at all and the phone number doesn't work. Tried texting and failed.
Błagam, pomóżcie! Kiedyś założyłam konto u was, drzewo dalej jest, a ja nie mam pojęcia jaki mail i hasło było😓 mogę wysłać do Państwa screena tego drugiego konta a nawet dane członków rodziny co są w tamtym drzewie. Tylko proszę, pomóżcie mi odzyskać tamto konto!!! Liczę na Państwa odpowiedź
Kilka lat temu założyłam konto na, które teraz nie mogę się zalogować. Nie pamiętam adresu e-mail a tym bardziej hasła. Konto nadal istnieje zależy mi żeby móc się zalogować ponieważ są tam zawarte bardzo ważne dla mnie informacje jak i zdjęcia . Proszę o pomoc i odpowiedź.
I have had this problem for a year now and MyHeritage team has done nothing to fix it. As I write this, I’ve been waiting for their reply for several days – again.
The problem is that whenever I go to my account settings (as I want to see when my membership will expire), I see the information of a completely different person there. It says the tree owner is this other person and tells me when his membership started and when it will end. I never get to see my own information. The strange thing is that I’m not even a member on this person’s site! He is a member on mine, though.
A year ago I contacted MyHeritage support about this and they told me that I was probably on this other person’s site while accessing the account information. I told them I wasn’t, but they ignored this completely. I just got a link, via which I could continue my membership and that was that.
As I now see that this problem still remains, it makes me quite irritated. Also, it can’t be legal that I can see someone else’s account information, especially as I’m not a member on his tree. Has anyone else had this same problem and how was it solved?
I have (right now) a free membership. Many times when i'm in in my page the phone starts ringing. My first misstake was that i left my mobile number in my profile. Then i deleted that info and then they called on my home number, that info was also deleted. I may be interested in subscribing in an payed account to get all those functions but i won't do it by phone with an indian call center speaking bad english as i'm not english native speaking either. If they have something to offer me send it by e-mail, they got that info or send it by a message here!
Have quite frankly forgotten about this site due to lack of info. Got my renewal notice AFTER my bank account was charged of course on a weekend when no one can be contacted. Promptly cancelled my subscription. Called Monday and never got through. Finally got a live person to which he basically replied sorry but we don't give refunds. Bad business. 3 days into an account I didn't want renewed and they will only give a small partial refund. Beware, Beware. Not a good business company
my subscription didn't recognise that I had upgraded and asked me to pay again. I have now made two Premium payments of $179 each and still it is asking me to pay for an upgrade! Can someone help me please?
Here's something I cannot find an answer to, among other deliberately vague things in MyHeritage...
What does cancelling a subscription mean?
Clearly it isn't the same as deleting an account, so, MyHeritage, please explain why you enable customers to "cancel a subscription" but avoid clearly spelling out what happens (or doesn't happen) when you do?