I've been with MH for about 2-3 years now and have had nothing but problems beginning with automatic resubscriptions at double the price being offered and now a DNA kit with a missing swab. I don't get a reply until I've sent at least 3 angry emails. The only reason I haven't gone elsewhere is my reluctance to spend the time learning new software and my concern about the transition of my data. I will however have to do this as I have no confidence in MH. They don't respond to messages on the forum, support requests and emails. I'm not at all surprised to hear people are getting dodgy DNA test.
2 Kits mailed out same day. One has been received and is being processed for at least a week now. The other kit (sent out same day never says it was received at the lab. Any idea what's up with this? Thanks!
Moja bratowa, Elżbieta Kalinowska, która była jedną z pierwszych prowadzących drzewo, od kilku lat nie ma do niego dostępu, gdyż nie działa hasło i mail. Co ma zrobić? Czy mogę uzyskać dla niej nowe hasło, czy musi sama , a jeśli tak, to w jaki sposób.
I have paid £60 odd for a year and get sent "Smart Matches" but when I click on them I'm asked to pay a monthly £6.25. I'm beginning to feel this is a big rip off. I cannot see these matches on my account page.
As my years premium subscription was coming to an end I was offered a 20% discount to renew. This went on for a week or so then I was offered a 15% discount to renew. Then when my subscription ran out MyHeritage hit my paypal account for the full premium amount of $330AUD. Do you understand how mercenary that looks. Sure you'll offer me a refund, but the point is that you should be offering a 20% or more for second year premium subscritions regardless. I feel you may not be aware of how this looks to the account user or anybody else they tell about your service. You need to understand that in order to keep customers with a positive outlook towards MyHeritage you need offer them incentives to stay with you rather the big stick that says if you don't resubscribe when we want you to we will hit you with the full amount regardless. This is a very poor way of conducting your business. Please advise.
Hi, my name is Vasilyev Alexey.
i want to recover an access to my family tree https://www.myheritage.com/site-family-tree-118775281
Unfortunately, i lost an access to mailbox, that was linked to the account.
I can send you a photo of my ID to verify my person
I received tubes that when first one opened... liquid squirted out..... thought this was solution to keep preserve sample (which I placed in tube). Swabbed second cheek and when I opened second tube it was dry! Soooo don't know which one is correct.... and of course this was on weekend.... and their offices are closed.
Have tried calling and "technical line" always "not available, call back later".... tried sales line..... I don't have the time to wait for 15-20 callers ahead of me.....AND THERE IS NO EMAIL TO CONTACT THEM.... Anyone else have trouble contacting them.... or inconsistencies in collection tubes like I received....
Immediately after looking at subscription prices to possibly renew my subscription I received a phone call from an unknown caller so I checked with 'who calls me from...' see the link below because this has caused me to rethink renewing my subscription - why hassle people? If I want to renew I will renew when I can afford to do so but as the prices are out of my price range right now I can wait. Stop calling me!
I challenge anyone to go to the My Purchases page and opt out of automatic renewals, as instructed in the Service Terms. There is nothing on the page that relates to that issue. I phoned the company this morning and was "Number 31" in line to be assisted. Fifteen minutes later, I had advanced to "Number 25." I will be trying again tomorrow as soon as the office opens.
I just paid for the data membership subscription, which I though would be great and indeed there was a lot of information found BUT. after adding a lot of information off these records which the site found I ran the tree checker application and found over 100 errors some of which were really silly like a daughter being born 2 years after her father died, and a person not being marked as deceased on the record but would be 146yrs old if still alive... when I tried to correct these errors each time I was taken to an "upgrade" page wanting me to upgrade my membership to premium in order to correct errors on THIER data records!
I have tried to call ... you apparently confirmed my buying a DNA kit ( as I saw advertised on Fox news today) .... but you bleeped off before you gave me a confirmation number... I saw where I could call to CANCEL my ordered kit...I only wanted the kit to get my DNA facts... NOT to sign up for membership to use this website. .I want to cancel NOW as I anow do not trust this organization...I have been calling 877 432 3135....is there another number?
Looking at my credit card statement, I just found out that MyHeritage automatically renewed a MyHeritage subscription that I had forgotten all about without even asking. At least have the courtesy to first ask me if I want a renewal. I've been billed a whopping $159.20 for a one-year subscription with ever asking for this. Absolutely outrageous. Of course I canceled the subscription right away, but apparently it won't actually end until March 9, 2018. Are you kidding me? And don't tell me this is to help me keep uninterrupted service. We all know that's nonsense. This is greed, plain and simple.
Not cool, not cool at all.
I m using the Basic (free) plan at the moment, and considering signing up for either Premium or Premiuim . I understand the subscription renews automatically. Could you please help me clarify the following:
1. If I sign up for Premium now, can I downgrade to Premium upon renewal next year?
2. Can I later go back to the Basic (free) plan? If not, Can I backup the data, and possibly open a new Basic account?
3. How useful is Premium over Premium?
4. Is the discount (40%) applied upon renewall, or are you expected to pay full price for subsequent years?
I have just added a new member who asked me to visit them to help them get set up on the site. I was shocked to see that they do not see my web page format but rather a solid colour washed out page showing some tabs and any news items scattered down the page. Its no wonder my members are that excited about being a member with such lack lustre graphics and presentation. I upgraded that member to a site manager and they could then see my proper web page. What the hell is going on at My Heritage these days.