I sent a message to MyHeritage staff on 12th Feb at 10.30am requesting information regarding Site Subscriptions vs Data Subscriptions. On 15th Feb at 8.15am I sent another message to them asking if anybody will be answering my query. Obviously nobody has responded as yet.
Has anyone here had problems in getting a response from MyHeritage staff when wanting subscription [or any] information?
I'm feeling quite fed up now with the lack of support/response and am considering closing my account and going elsewhere.
Does anyone have any suggestions on how to get either a member of staff, management or help desk to respond to my query.
Since there was a delay with the DNA-samples, you offered me a 3-month extension to my data subscription.
After my main subscription expired, 7 days early, one February 10th, I can see that you forgot the 3 month extension, although I called you several times during the last month to make sure it would work while abroad...
I am presently in Morocco, and wanted to work on my tree here, so can't call your Danish helpdesk.
Could you pls re-open my subscription asap!
If anyone else read this, could you pls contact the helpdesk for me, and ask the to were me.
One year ago, when I was ordering my Premium subscription, I contacted MyHeritage support with this question:
what will happen after the year when my subscription expires? Will my site be
completely blocked or it will just return back to Basic and I will still be able
to modify existing tree/persons?
I got the following answer from MyHeritage team:
Your site will go back o basic and you will still be able to modify the existing tree.
Yesterday, my subscription has expired. Today, my site is blocked, I cannot click any link, modify anything, the tree is completely locked for any change. Any click leads to message box asking me for extending the subscription. The another absurd thing is that the "Extending the subscription" does not provide option to extend the original Premium plan and only forces me to pay full price for PremiumPlus plan.
Why this happens? Was the original message from MyHeritage a lie? Just a unfair practise to force user to order their subscription plan?
Proszę o pomoc w odzyskaniu danych do starego konta. Podaję daty urodzin kilku żyjących członków. Buduję teraz nowe drzewo na aktualnym koncie, ale na tamtym są wiadomości, które chciałabym odzyskać bo po kilku latach nikt pewnych dat nie pamięta.
On 01/16/2017, you people took 89.00 USD out of my account twice. That's 178.00 USD. I have left messages, called every contact number listed on your site. All are totally fake. This is the first time I have been scammed, but I promise, I will get to the bottom of this. You all should be ashamed of yourselves. If I could get my fingers around your necks, this would be your last scam. My bank has notified the FBI Fraud Bureau, I imagine they will handle it from here on out. Have a nice day you scum of the Earth Thieves.
I'm in disability, and there's no way in heck I'll ever be able to afford to pay annually. I'm sure I'm not the only free member in this boat, so couldn't you please consider? If you think there's more paperwork or server load to process payments more frequently, then maybe add $1/month.
Dear Team, I'm Ádám Bálint from Hungary. Several years ago my dad and me created a quite big family tree of ours with the builder software based on my grandpa's knowledge.
We also made an online backup of that, too.
Unfortunately my notebook got stolen, so the saved family tree with 50 plus members has lost for good. Now I tried to login to the site (after 2-3 years) to get the backup from there, but unfortunately none of my frequently used email adresses are registered (I'm not really sure, how I was registered back then :( ), so I created a new profile. I started a search and found my grandma and I'm sure the information about her was entered by me and I've found my old profile there as maintainer.
Our website is called "Balint_csalad", my old profile was "ádám Bálint" (Yes, with lower case "á", for some reason). Some other information to prove my identity: I was born in 1985, my father is called "László Bálint" (born in 1956), my grandparents from my fathers side are "János Bálint" (born in 1928) and "Irén Bálint Jánosné (Léránt)" (born in 1930, deceased in 2003).
Can you please help me to get access to my old profile or just the family tree somehow? If we can continue this through private mailing, I can even scan and send my ID for You if needed.
MyHeritage is trying to make me start a second account. I just want to be able to use my iPad or my laptop. I don't want two accounts. It's hard enough keeping up with one. I mean, I don't even get why I get sent notifications fro MyHeritage and Geni. Please, stop the second account - delete it! I battled with trying to research from my iPad.really upset.
I am Michele Patricia Burstein née Hearns. I don't use my server account. Because it's a real nuisance to sign in. I think I created the second account by trying to sign in from my tablet? Please help sort this. Your help centre is no use at all and the phone number doesn't work. Tried texting and failed.
Błagam, pomóżcie! Kiedyś założyłam konto u was, drzewo dalej jest, a ja nie mam pojęcia jaki mail i hasło było😓 mogę wysłać do Państwa screena tego drugiego konta a nawet dane członków rodziny co są w tamtym drzewie. Tylko proszę, pomóżcie mi odzyskać tamto konto!!! Liczę na Państwa odpowiedź
Kilka lat temu założyłam konto na, które teraz nie mogę się zalogować. Nie pamiętam adresu e-mail a tym bardziej hasła. Konto nadal istnieje zależy mi żeby móc się zalogować ponieważ są tam zawarte bardzo ważne dla mnie informacje jak i zdjęcia . Proszę o pomoc i odpowiedź.
I have had this problem for a year now and MyHeritage team has done nothing to fix it. As I write this, I’ve been waiting for their reply for several days – again.
The problem is that whenever I go to my account settings (as I want to see when my membership will expire), I see the information of a completely different person there. It says the tree owner is this other person and tells me when his membership started and when it will end. I never get to see my own information. The strange thing is that I’m not even a member on this person’s site! He is a member on mine, though.
A year ago I contacted MyHeritage support about this and they told me that I was probably on this other person’s site while accessing the account information. I told them I wasn’t, but they ignored this completely. I just got a link, via which I could continue my membership and that was that.
As I now see that this problem still remains, it makes me quite irritated. Also, it can’t be legal that I can see someone else’s account information, especially as I’m not a member on his tree. Has anyone else had this same problem and how was it solved?