After using Premium Pus for a month sudenly I was not able to access census information - or in fact any data retrived by the "Research this person" link.
It appears my "Data" subscription had expired (even thought the expiry date says May 2019.
Apparently they give you 1 month of free data - I suspect just so that you wont cancel the account after signing up for Premium Plus and nort being able to do ANY research.
So - all PremiumPlus is good for is getting data from others family tree - getting MyHeritage $250 which they do not deserve.
Their sales department is going to call me back and potentiall offer me a discount - otherwise - Im going to cancel the Premium Plus account and exclusively use ancestry.com which does monthly billing and does NOT have a subscription option that enable you to do absolutely F/A.
My free trial finishes in 3 days - you have my C/C details but I can't see what I am going to be charged! Plenty of info on what levels of membership are available but no indication of prices. I notice in this forum suggestions that you need to write an email to get a price. So seems if I am not careful I get charged for a 12 month top of the line membership payable in full in 3 days. I've tried ringing but the waiting period was too long.
The web site service is terrific but your marketing tactics leave a lot to be desired - please advise without delay my membership options - not just details - I need to know the price and if a monthly subscription is available!
If I have to cancel my C/C I will and lose a lot of hours of my time building my family tree - but there is no way I will be tricked into membership like you appear to be doing!!!!
Sorry, could I have my money back and cancel subscription? I used site only for a few minutes after subscription, then I was logged out and couldn't authorised again. The money were took from credit card 03 of May 2018. I know my account ID, name and surname and my credit card bounded to account. I can't restore my password by e-mail because of errors. Wrote to support but there was no reply. Please help!
I was unable to figure out how to sign up for my initial membership to MyHeritage through my Legacy Family Tree offer. After several e-mails and phone contacts with both Jack and Shawn I was able to get everything resolved successfully. Thank you to MyHeritage for providing such available and good support, and to Jack and Shawn for their help.
You did not have permission to take my money out of my account you guys are conveniently closed due to severe weather there is no severe weather right now in the United States I don't even know what you guys are talking about so far you should be open from 7 to whatever and you guys are conveniently closed haven't been able to get ahold of you I have gotten ahold of my bank and I'm disputing my charges and I will be taking extra precautions to make sure that you guys can not just steal from unsuspecting people.
Returning to MyHeritage site after some time, my account now states - "The subscription plan of your family site has expired. All data is intact. To restore full access to your family site, extend your subscription"
I would be happy to extend my subscription if the annual subscription had not already been charged to my credit card on 8/6/17 by BLS*MYH FAMILYLINK.
Could someone please explain why my site has expired???
I have used 4 other genealogy sites and this one is substandard by comparison to all of them.
I paid a subscription but wheneven I try to do anything I am told to pay more. No I will not and in fact I think I should have a refund.
I am invited to adopt other peoples lines which I can see have mystakes in them but it also meanms that other people get my research which is 100 per cent double checked and evidenced with primary reseach.
I think there are people just collecting hundreds and thousands of people for their trees. Why if they are not checked?
Signed up for a trial of the family tree and it asked for telephone verification. No idea why.
Anyway it doesn't work. It tries to call me with the correct number every time and fails. It's a mobile phone, I have no alternative. The country code is correct and obviously there is no area code. I've tried a few combinations but no success.
Anyone had the same thing happen? Does it even matter?
I think it has been a month now I ordered the kit . I filled the wrong address
information in my fault completely. The next day I called gave them the right address on the
phone , I was told don’t worry about it you’ll get it .
i have posted here before no answer from MyHeritage. I have called left messages with my account number.
twice sat on hold for over and hour only to get disconnected. And then to sit at #4 for half an hour more and
not get though. They emailed me back confirmed the wrong address again so I emailed them the right Address. No response back . I have gone online where you can email them the right address information well I did that guess what ?? Nope no response no kit. Where is the customer service here I have called enough time
emailed them enough times and I’m still in the same spot
I ordered the kits on 27 November and they were shipped 5 December. Nothing is showing on DHL Tracking after 11 December. I want to know when I can expect these kits as I will not spending too much time in this locality after the Christmas holidays. What email address can I use for MyHeritage?
I used the webiste once about a month ago, at no point do i recall setting up a payment plan for anything. I used it probbly for about 10 minutes? They have charged me £98 and i really need that money back. I lost my job about 2 weeks ago and have £20 left to last until January.
i've called that customer service line but my phone has been cut off and i couldnt get through, please somebody help.
Have spent about an hour trying to correct our account. My wife passed away in july and I just payed you $175 to upgrade. I can't get through to so called help group to change the name from my wifes to mine. When I signed up I used my name but it wasn't changed. Your help group ( your computer ) dosen't know who I am. I talked to someone who found me but he could not help me and sent me to your help computer who dosen't know me again. So here I am waiting for a call back thats not going to come. So please cancell my subscription. Thank you, Charles Kimball
I bought 2 DNA kits in my account, one for me and the other for my wife, but guess what? we mixed it after activating.
But I managed throught the website to change the DNA kit for her, but mine I can't, I've alredy called support, after almost an hour waiting I lefted a message to be contacted after, but no contact was made.
Tried to send a message through twitter, but no answer.
Anyone knows how I can contact any sort of support from MyHeritage?
I am a P subscriber. My period ends on the 05/01/2018 and I fail to find how much would it cost to renew my subscription. The help says I can check it on the SIte settings page, but as I am already a subscriber, I cannot see any price there.
On the My subscription page I can see that I have a Premium PLus, the expiration date and I can also stop my annual renewal. No information about the expected cost.
I have tried contacting support through email (4 times), and through phone (4 times). When I ring, I get hung up on immediately, and I have doubts that my emails are ever going to be aswered. Especially after 5 days. I understand that there might be a long queue, in which case, at the very least give us some information on that.
Taking out a hefty sum from my bank account, without any reminders, has not only forced me to re-plan all of my finances (I'm not in the best place), but also infuriated me at the lack of communication with customers on this site. I'm trying to organise a refund as-per the T&S.
I'd appreciate any help or clarification I can get on the forum.
I tried to cancel my free trial and the page freezes. I'm only sending this for a paper trail that I did try to cancel prior to the end of my free trial. I will not be happy if I get charged. The page just freezes when I went to attempt to cancel. I logged out and logged back in to see if it had worked properly and it still shows I'm on the free trial. You need to fix this. I can see many unhappy people in the future if you do not. I also tried to call.
I have just been taken for a ride and had £90 from my bank account. I am moving, going through a divorce and lost my job and now I have just had this. This is the last straw. How dare you take it without any reminders or anything. Is this how you do business? Really? I want a refund, I have not used or intend to use your website, I have not found it useful the first time I did use it. This is so terrible I can't believe you are still trading.