I have paid £60 odd for a year and get sent "Smart Matches" but when I click on them I'm asked to pay a monthly £6.25. I'm beginning to feel this is a big rip off. I cannot see these matches on my account page.
As my years premium subscription was coming to an end I was offered a 20% discount to renew. This went on for a week or so then I was offered a 15% discount to renew. Then when my subscription ran out MyHeritage hit my paypal account for the full premium amount of $330AUD. Do you understand how mercenary that looks. Sure you'll offer me a refund, but the point is that you should be offering a 20% or more for second year premium subscritions regardless. I feel you may not be aware of how this looks to the account user or anybody else they tell about your service. You need to understand that in order to keep customers with a positive outlook towards MyHeritage you need offer them incentives to stay with you rather the big stick that says if you don't resubscribe when we want you to we will hit you with the full amount regardless. This is a very poor way of conducting your business. Please advise.
Hi, my name is Vasilyev Alexey.
i want to recover an access to my family tree https://www.myheritage.com/site-family-tree-118775281
Unfortunately, i lost an access to mailbox, that was linked to the account.
I can send you a photo of my ID to verify my person
I received tubes that when first one opened... liquid squirted out..... thought this was solution to keep preserve sample (which I placed in tube). Swabbed second cheek and when I opened second tube it was dry! Soooo don't know which one is correct.... and of course this was on weekend.... and their offices are closed.
Have tried calling and "technical line" always "not available, call back later".... tried sales line..... I don't have the time to wait for 15-20 callers ahead of me.....AND THERE IS NO EMAIL TO CONTACT THEM.... Anyone else have trouble contacting them.... or inconsistencies in collection tubes like I received....
Immediately after looking at subscription prices to possibly renew my subscription I received a phone call from an unknown caller so I checked with 'who calls me from...' see the link below because this has caused me to rethink renewing my subscription - why hassle people? If I want to renew I will renew when I can afford to do so but as the prices are out of my price range right now I can wait. Stop calling me!
Hi, my name is Merve Gizem Narlık, from Turkey. I had created an account from your website on March 8, 2009. Also, i uploaded 27 pictures of my family. The situation that i want your help is delete my account. In 2009, i was 13 years old and i didnt know what was wrong or right, even my family didnt know that i uploaded their photos. Today i feel under pressure because of my parents pressures. They dont want to see this photos anymore and i tried to enter my account, i couldnt be successful because of i didnt remember my email adress. I have proofs, im Merve Gizem Narlık. So please delete my account or help me for enter my account again, the only thing that i wish from you...
I challenge anyone to go to the My Purchases page and opt out of automatic renewals, as instructed in the Service Terms. There is nothing on the page that relates to that issue. I phoned the company this morning and was "Number 31" in line to be assisted. Fifteen minutes later, I had advanced to "Number 25." I will be trying again tomorrow as soon as the office opens.
I just paid for the data membership subscription, which I though would be great and indeed there was a lot of information found BUT. after adding a lot of information off these records which the site found I ran the tree checker application and found over 100 errors some of which were really silly like a daughter being born 2 years after her father died, and a person not being marked as deceased on the record but would be 146yrs old if still alive... when I tried to correct these errors each time I was taken to an "upgrade" page wanting me to upgrade my membership to premium in order to correct errors on THIER data records!
I have tried to call ... you apparently confirmed my buying a DNA kit ( as I saw advertised on Fox news today) .... but you bleeped off before you gave me a confirmation number... I saw where I could call to CANCEL my ordered kit...I only wanted the kit to get my DNA facts... NOT to sign up for membership to use this website. .I want to cancel NOW as I anow do not trust this organization...I have been calling 877 432 3135....is there another number?
I signed up for DNA testing after watching FOX & Friends this morning -- after the first segment. THEN, after second segment they announced that if FOX was used for shipping code, no $12 charge/Free Shipping for limited time. Can I get a refund for the shipping?
I made a purchase this morning but system kept saying that my telephone number could not be verified. My number was entered correctly. Please advise if my purchase was received and why my number could not be verified.
Looking at my credit card statement, I just found out that MyHeritage automatically renewed a MyHeritage subscription that I had forgotten all about without even asking. At least have the courtesy to first ask me if I want a renewal. I've been billed a whopping $159.20 for a one-year subscription with ever asking for this. Absolutely outrageous. Of course I canceled the subscription right away, but apparently it won't actually end until March 9, 2018. Are you kidding me? And don't tell me this is to help me keep uninterrupted service. We all know that's nonsense. This is greed, plain and simple.
Not cool, not cool at all.
I m using the Basic (free) plan at the moment, and considering signing up for either Premium or Premiuim . I understand the subscription renews automatically. Could you please help me clarify the following:
1. If I sign up for Premium now, can I downgrade to Premium upon renewal next year?
2. Can I later go back to the Basic (free) plan? If not, Can I backup the data, and possibly open a new Basic account?
3. How useful is Premium over Premium?
4. Is the discount (40%) applied upon renewall, or are you expected to pay full price for subsequent years?
I have just added a new member who asked me to visit them to help them get set up on the site. I was shocked to see that they do not see my web page format but rather a solid colour washed out page showing some tabs and any news items scattered down the page. Its no wonder my members are that excited about being a member with such lack lustre graphics and presentation. I upgraded that member to a site manager and they could then see my proper web page. What the hell is going on at My Heritage these days.
The subscription plans presented on the web site are deceiving and close to being fraudulent. There is a Free account, a Premium account and the unlimited PremiumPlus account. These bait you into a subscription and it is only later that you discover ther is a second subscription required for really full acces, i.e. the Data plan. I can't even find anywhere on the web site that offers the data plan. The data plan only becomes evident when you try to link to a document and are denied.
The family tree matches etc. provided by the site are great but, the difference in subscriptions and povisions for purchasing both should be visible on the web site. I resent being "blind sided" into a second subscription.
I also wish they would stop telling me my Premium account is near limit and that I need to upgrade to PremiumPlus. I have less than 2,000 in my tree with room for another 500. I don't consider this to be approaching my limit and in need of a daily warning .