Have spent about an hour trying to correct our account. My wife passed away in july and I just payed you $175 to upgrade. I can't get through to so called help group to change the name from my wifes to mine. When I signed up I used my name but it wasn't changed. Your help group ( your computer ) dosen't know who I am. I talked to someone who found me but he could not help me and sent me to your help computer who dosen't know me again. So here I am waiting for a call back thats not going to come. So please cancell my subscription. Thank you, Charles Kimball
I bought 2 DNA kits in my account, one for me and the other for my wife, but guess what? we mixed it after activating.
But I managed throught the website to change the DNA kit for her, but mine I can't, I've alredy called support, after almost an hour waiting I lefted a message to be contacted after, but no contact was made.
Tried to send a message through twitter, but no answer.
Anyone knows how I can contact any sort of support from MyHeritage?
I am a P subscriber. My period ends on the 05/01/2018 and I fail to find how much would it cost to renew my subscription. The help says I can check it on the SIte settings page, but as I am already a subscriber, I cannot see any price there.
On the My subscription page I can see that I have a Premium PLus, the expiration date and I can also stop my annual renewal. No information about the expected cost.
I have tried contacting support through email (4 times), and through phone (4 times). When I ring, I get hung up on immediately, and I have doubts that my emails are ever going to be aswered. Especially after 5 days. I understand that there might be a long queue, in which case, at the very least give us some information on that.
Taking out a hefty sum from my bank account, without any reminders, has not only forced me to re-plan all of my finances (I'm not in the best place), but also infuriated me at the lack of communication with customers on this site. I'm trying to organise a refund as-per the T&S.
I'd appreciate any help or clarification I can get on the forum.
I tried to cancel my free trial and the page freezes. I'm only sending this for a paper trail that I did try to cancel prior to the end of my free trial. I will not be happy if I get charged. The page just freezes when I went to attempt to cancel. I logged out and logged back in to see if it had worked properly and it still shows I'm on the free trial. You need to fix this. I can see many unhappy people in the future if you do not. I also tried to call.
I have just been taken for a ride and had £90 from my bank account. I am moving, going through a divorce and lost my job and now I have just had this. This is the last straw. How dare you take it without any reminders or anything. Is this how you do business? Really? I want a refund, I have not used or intend to use your website, I have not found it useful the first time I did use it. This is so terrible I can't believe you are still trading.
I checked my kit and it said results were ready, and so I checked ethnicity estimate and got a message to check back when results were ready, odd. So again I checked my kit and it said results ready but no ethnicity estimate, only matches. I had previously uploaded from 23andme on the V5 chip and it wasn’t compatible so I decided to just buy a kit, since the DNA matches were showing, I saw myself. I went a checked on my other login and behold, it uploaded so I just deleted that kit not the one I paid for, as I won’t need it anymore with the actual swan test. So I go back to check on my swab kit and it’s gone, everything.
I am upset and am asking help on what to do. I am in California and it is really difficult to call because of the time difference.
Can you please cancel my free trial , i have tried doing it in my setting and the page freezes and won't complete to cancellation. I have tried ringing you but ur customers services are always unavailable. I really don't expectin 12 days for me to be charged as i want be happy as i I have tried everything to cancel it myself .
I just got my results today and what a bunch of crap. It says I am 36% from Spain and 30% french and german. And a bunch of other junk. I am half italian and My grandparents came over on the boat from Italy. I demand a refund, has anyone had to do this? Did yours come out full of crap? I am so disappointed.
I created our family account and tree. For some reason my information is pointing to my cousin as the primary site manager and account creater. How can this be fixed? I cannot find how to "demote to member" from my profile.
Today my 14 day trial has ended and you charched me 107 euros! What is this? I dont have that kind of money! Im glad that I have somothing in my mouth! I want my refund! You claim that you gve back money to your customers 30 days ofter they joind this site. It's my 14th day in here and I want my refind right now!