MyHeritage values the satisfaction of its customers and offers a 30 day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within 30 days of the initial purchase date of the subscription.
The money back guarantee applies to Premium and PremiumPlus family site subscriptions and Data subscriptions, but not to shipped products such as family tree posters.
All refunds will be reimbursed to the original credit card with which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.
I ordered some premium services and I was disappointed in the service and then after 1 week of using premium services I tried to return to free plan and return my money, and support answered me, but then ignored my e-mails. They don't want to return my money back. They are cheaters!
Thank you for your reply. I actually found this site better than any other, and would like to stay but as i have just about all the info I need or will be able to find I cannot see the point of paying for services I will not be using. The results of my many years of research are here now to give the info to the many thousands of distantly related people, and therefore generating income for this site. I do not feel I should be continuing for ever to pay for services I do not use just so if needed I can add some further info I may come across elsewhere. As it is, I am seriously considering using other sites.
When your PremiumPlus family site subscription expires you will not be able to edit the tree and you will loose the use of the PremiumPlus features.
I would advise that you contact the support team from your registered MyHeritage email address at firstname.lastname@example.org to determine how you wish to continue with your family site once the subscrption has expired.
I wrote about 30 day guarantee. I ordered some premium services and I was disappointed in the service and then I tried to return to free plan and return my money, and support answer me, but then ignored my e-mails. They don't want to return my money back. They are cheaters!
I must voice how unhappy I have with your Support department. I have sent over ten emails to you support people I only got one awnser and the solution was wrong. I feel that you support of your product is the worst that I have encountered. I called your 800 number and they gave me a number to call a support person. I must say that if your doing support from Israle it needs to to be 24 hr support..I have to take time out of my work day so I can call and get a person.Anseresty.com has better support and more helpful. When I talk to your support staff they they keep making excuses and try to get me to hang up the call. Yor staff Is not trained in any of your products I can never get a awnser just an excuse. I know more then they do. I am upset I paid a preimum price to use your service. I don't think it is worth the price. I can't even speak to a managerr. Who can I call andd speak to. I am so frustrated..Can I get some help from a live person. I am do turned off with your product. .. I need help.. please call me at the phone num,ber with my account
It is exactly same here... I have had several problems with MH, I reported them and they were totally ignored. The last problem I reported in this forum, was deleted, I was contacted via e-mail that they do not see any problem, I responded with exact steps to reproduce the problem and... ignorace, no fix, no answer, problem still exists. I am absolutely happy that I made my subscription for one year only and I will not extend it next year.
wellcome to the community of unhappy MyHeritage customers. Please let me disagree about MyHeritage demonstrate the worst support. It is much worse, it is closer to customer cheating, "psycological support" on the forum and automated email replay from support@mh cannot be estimated being support. I do believe that company managers are reading the forum, however there is no reaction against negative feedback, this must be understood as "company policy".
Cheated MyHeritage customer Arvidas
I know exactly how you feel, I had sent an email about problems, first reply... Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a PremiumPlus member your inquiry will be answered quickest! Your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2016040210003287
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
Nothing done, second email sent, still no help. My problems started with a computer crash, so I reloaded onto another, however when I did that, information was being shown incorrect. I have now managed to get the 'old' machine working, but as they say "Not Happy Jane".
Pani witryna znajduje się na stronie https://www.myheritage.pl/site-family-tree-77817981/maciejak i widzę Pani udane dzisiejsze logowanie go niej. Czy jest potrzebna dalsza pomoc?
Drzewo pod wspomnianym adresem nie należy do Pani i nie jest Pani również członkiem tej witryny. Witryna jest w posiadaniu Pana Jerzego. Proszę poprosić Pana Jerzego o zaproszenie do tej witryny. Aby poprosić o hasło tymczasowe do zalogowania się w tej witrynie, należy napisać do nas na adres email@example.com z właściwego adresu e-mail.
Nie musi Pani podawać prywatnych danych na forum, wystarczy zgłoszenie problemu.
A Site subscription is site specific and allow You and Your family site members use different size of tree & photos discspace, working with Smart Matches and working with some MyHeritage own data.
A Data subscription is personal and allow You to access the huge data collection from different sources. Some of this data is free, others are not free, because MyHeritage pay license costs to the source companies & institutions.