Błagam, pomóżcie! Kiedyś założyłam konto u was, drzewo dalej jest, a ja nie mam pojęcia jaki mail i hasło było😓 mogę wysłać do Państwa screena tego drugiego konta a nawet dane członków rodziny co są w tamtym drzewie. Tylko proszę, pomóżcie mi odzyskać tamto konto!!! Liczę na Państwa odpowiedź
Kilka lat temu założyłam konto na, które teraz nie mogę się zalogować. Nie pamiętam adresu e-mail a tym bardziej hasła. Konto nadal istnieje zależy mi żeby móc się zalogować ponieważ są tam zawarte bardzo ważne dla mnie informacje jak i zdjęcia . Proszę o pomoc i odpowiedź.
I have had this problem for a year now and MyHeritage team has done nothing to fix it. As I write this, I’ve been waiting for their reply for several days – again.
The problem is that whenever I go to my account settings (as I want to see when my membership will expire), I see the information of a completely different person there. It says the tree owner is this other person and tells me when his membership started and when it will end. I never get to see my own information. The strange thing is that I’m not even a member on this person’s site! He is a member on mine, though.
A year ago I contacted MyHeritage support about this and they told me that I was probably on this other person’s site while accessing the account information. I told them I wasn’t, but they ignored this completely. I just got a link, via which I could continue my membership and that was that.
As I now see that this problem still remains, it makes me quite irritated. Also, it can’t be legal that I can see someone else’s account information, especially as I’m not a member on his tree. Has anyone else had this same problem and how was it solved?
I have (right now) a free membership. Many times when i'm in in my page the phone starts ringing. My first misstake was that i left my mobile number in my profile. Then i deleted that info and then they called on my home number, that info was also deleted. I may be interested in subscribing in an payed account to get all those functions but i won't do it by phone with an indian call center speaking bad english as i'm not english native speaking either. If they have something to offer me send it by e-mail, they got that info or send it by a message here!
Have quite frankly forgotten about this site due to lack of info. Got my renewal notice AFTER my bank account was charged of course on a weekend when no one can be contacted. Promptly cancelled my subscription. Called Monday and never got through. Finally got a live person to which he basically replied sorry but we don't give refunds. Bad business. 3 days into an account I didn't want renewed and they will only give a small partial refund. Beware, Beware. Not a good business company
my subscription didn't recognise that I had upgraded and asked me to pay again. I have now made two Premium payments of $179 each and still it is asking me to pay for an upgrade! Can someone help me please?
Here's something I cannot find an answer to, among other deliberately vague things in MyHeritage...
What does cancelling a subscription mean?
Clearly it isn't the same as deleting an account, so, MyHeritage, please explain why you enable customers to "cancel a subscription" but avoid clearly spelling out what happens (or doesn't happen) when you do?