I noticed that order for new site gets both charged and automatically 'validated' when user is already a member with ongoing subscription and 'validation' page is opened for call / code. This is at least the case with credit card payment.
Thus validation page is opened it is immediatly processed on the background nevertheless. This is faulty behaviour and extremely misleading and vauge its best with loose sense.
Also there are few translation errors throughout the process that I could address with the translation team once this mistake order is cancelled and behaviour changed first.
don't forget to cancel your subscription because they don't remind you before it ends. They just automatically renew it. They also don't provide any proof of purchase, just an email stating that they've billed you for another year.
Niestety zapomniałam hasłą i adresu email więc teraz nie mogę się na nie zalogować. Ponieważ chciałam usunąć drzewo z tamtego kontą i przypisane do niego zdjęcia,pytam czy jest możliwość usunęcia go przez administratora lub przepisania go na moje aktualne konto, z którego teraz pisze.
Здравствуйте. Присоединившись к данной программе в 2010-2011 году я составила и опубликовала два семейных древа kyshnerov in holchev Web Site (холчевы) (Кушнеровы). в 2012-2013 году у мены поломался компьютер и долгое время я не пользовалась программой, в 2015 году я ее восстановила, но зайти так и не смогла, не знаю почему. Я уже попробовала все ваши рекомендации и восстановление учетных данных и смена логина и пароля. Очень прошу помочь, так как была проделана огромная работа по сбору информации
Вы не можете авторизоваться на созданные вами сайты? Или что то не так с программой FTB? Если с сайтами проблема - дайте адрес почты аккаунта этих сайтов или ссылку адресной строки браузера на эти сайты. Если проблема с программой, то предположительно 8.0 Бета-версия не отлажена до конца и работать следует в 7.0 версиях.
When you upgrade one of your family sites to a MyHeritage Premium Plus family site subscription you get:
* Unlimited number of people to grow your family tree.
* Unlimited storage for family photos, videos, and documents.
* Priority email support to get answers quickly.
* Family Tree Builder Premium – Smart Match Merge, All-in-one chart and interactive maps.
* Special features like Timeline and Timebook.
* Enhanced Smart Matching – confirm and reject matches, contact Site Manager, automatic merge.
* Premium Record Matching to find exciting historical discoveries.
* Access to the MyHeritage collections in SuperSearch to boost your research.
The collections available to you as a PremiumPlus family site subscriber are as follows.
1. MyHeritage Family sites
2. MyHeritage members
3. MyHeritage family tree individuals
4. MyHeritage photos
Through the SuperSearch we also provide access to external records however to view these records requires payment and therefore you are being asked to pay for an extra subscription.
The subscription that will allow you access to these external records is a Data subscription.
A data subscription is an annual subscription that allows you full access SuperSearch and Record Matches.
SuperSearch is MyHeritage’s research tool that allows you to search in approximately 5 billion records records from around the world. SuperSearch includes exclusive records from all over the world that, in most cases, are only available on MyHeritage.
Record Matches automatically matches the people in your family tree to the billions of records in SuperSearch and notifies you of matches. A data subscription allows you to confirm or reject matches, view records and download them.
It's not helpful at all. That information should be CLEARLY provided up front before we pay for a premium plus subscription. There should be a comparision chart detailing what is included in each type of membership. We all know that will never happen because then you wouldn't get any new subscribers. They would all see the true cost of using your service.
I just received this phone number and I had to look it up and it came from MyHeritage! I had to google what phone number that was and to my disgust of how they market. I did NOT ask for the company to call me. Every scam callers, telemarketers, and even organizers phone calls are deleted immediately because first of all, I am Deaf, secondly, I refuse voice calls and even voice messages.
Please STOP calling people, MyHeritage! I tried to find "Contact Us" page but apparently you do not so I had to post this on forum! Right now, I have to focus mostly on my own software and another genealogy website that has my family goes back to the Roman Empire! Yes, 300 something AD! This site limits because you have to pay for membership to get more data. I am happy with the Mormon's version.
Thank you! Oh! I tried to find how they know my number, and I do not see my number on my account. Just other stuff. I wanted to put JENNA'S NUMBER on it!
I've been getting frequent "potential" matches for many names in my family tree.
Turns out, one "THIEF" took my entire paternal family tree, 5 generations, and posted them all as people in their own family tree.
To add insult, for those names where I did not find a documented birth date - they INVENTED a year that would be approximatly right.
I posted my tree to help others, and to hope for emails from people that think they may have a relative in my tree. This "thief" has stolen those possible connections from me by using my own research as their own.
I've also found this thief boasts over 5,000 name in their family tree. Now you know how he got them.