Jeg skal endre på skrift-type og størrelse når jeg lager nytt diagram (er inne på "avansert tilpasningsvalg". Rubrikkene for skrift-type, størrelse, linje mellom boksene og ektefeller responderer ikke. Har tidvis hatt problemer med dette siste tiden, da jeg bruker disse funksjonene relativt ofte.
My mothers Grandfather was from Denmark and there are loads of other people by the same last name who came over the same year. I have linked them to my Ggfather but can't find them to sort them out. Where are they????
Here's the scenario. Ida has a son, lets say, Lars. Ida marries a man called Art. Ida and Art have 4 more childern. On the website, the 4 children and Lars end up bening connected to Art, and Lars is shown as a full brother. I can break the connection to the married couple but I can't connect it to Ida alone. There doesn't seem to be any provision for doing this. Maybe I'm missing something. Is there a way to connect Lars to the mother only and not the step father too?
I've seen similar issues on the Forum which had not been resolved so I hope that there's a solution to this after all.
I started fresh after my laptop had been stolen, downloading and installing the latest version of FTB 8 over the weekend. I'm on the latest version of Windows 7 SP 1 (no updates outstanding). When syncing my changes everything seems OK until it reaches 99% where it sits - even when left overnight in the hope that it's just slow.
Ironically it sends out notifications of deceased updates from my side to all members every time I try the sync but it does not update the site accordingly!
Due to a computer failure, I've had to rebuild the harddrive. I use Windows 10.
I reinstalled Family Tree Builder and sync'ed with my website. Everything looks okay, except the photos.
When sync'ed, only the photo meta-data is restored; when I try to open it, I get, "failed to load photo". However, if I go to the menu 'Photos/Restore photos from family site' and enter, it will download the photo for ONLY the person I'm looking at.
As I have hundreds of photos, this is extremely time-consuming and irritating.
Is there a method that I can to a restore of all photos at the same time?
Attempting to download a file built on the website to FTB with Restore Project. The file is selectable and I am logged in. When I click on download, a window opens to show the status of the download. The DL fails repeatedly when the DL staus reaches 16%. What do I do next?
I installed FTB yesterday and in the syncing process I have lost 300 people from my tree. I've uninstalled FTB but my My Heritage site still has 300 people missing. It's also deleted some records and unattached names from photos. What can I do?
I was using FTB 7, but I was starting to receive constant errors "Sync reviision mismatch" and changes would not sync between PC and website.
I tried upgrading to FTB 8, still no change, sync problems persist.
I also tried deleting the entire project locally, and restoring from website. The restore works fine, but when it's done it starts refusing to sync again.Mostly the status is "sync pending", but if I forcibly close everything down to logging out from the computer and back in again, I can initiate a sync, but again with "sync revision mismatch".
I tried contacting support a few days back but have not yet received any response. Any further ideas on what to do?
For some reason everytime I sync the desktop application "Family Tree Builder" it marks many of the persons as deceased even though I clearly had them as living before I started the sync. I've had to keep changing even myself back to the living!
I decided to download and try the FTB to generate a list report as I've had issues with the online reports not generating properly.
First let me say I do all my work online, I only wanted to use FTB for the reports I could generate. When I first installed and synced it to my online family tree, the report was great, just how I wanted it but then I did updates to my "online site" and tried syncing with the program and got nowhere, it wouldn't sync - as a matter of fact I was pretty scared it would sync information from the program (outdated information) "up" to my online site and mess up all the new information I had imputed - that's how not-very-confident I was about the FTB program.
I decided that maybe I needed to completely uninstall it and install the new version. When I installed the new version I thought I was easily going to be able to sync to my online site but (maybe operator error), I was prompted to start a new tree by adding individuals and appeared not to be able to connect to my online site? (hope I'm explaining this good enough). So now I have uninstalled the program again and don't seem to have much faith in it.
As a matter of fact, I am once again, right at this minute trying to generate another multiple page chart with the onine utility and it's been in progress a Long time and nothing yet?
Can someone tell me - is the FTB designed to be used as the default research tool and to upload discovered information to your online site? If not, can someone tell me what I am doing wrong (yes, I've read and re-read the manual).
Also, is it possible (if I do try the FTB again) when syncing for the program information (which in my case is outdated since I do my work online) to overwrite all my current information on my online site?
The program has suddenly stopped generating the family group sheets - they are either blank or I get an error message. Anyone any idea how to fix this? Wonder about uninstalling and reinstalling the program. I need these pretty quick to finish off a wedding present.
I am using your tools since years, and quite satisfied by it !
However, each time I got some troubles, especially with the new v8 update, and tried to concact the french support, nobody is never answering me.
Sometimes, the magical answer "Your bug has been corrected in the new update, please install it" is send by an "Alexandra" and unfortunately, even if some other featuresare updated/improved, the problem raised is never corrected.
Anyway, this is the most lucky case, otherwise, no answer is never given,which happen nearly 80% of the time.
If you go through the french forum, you will notice that this is also the most common answer (with please email to support ...) and that many people also complain of the lack of feedback.
Whatshould be the way to get some feedback from the support when living in France ?
Having a good tool is nothing if technical support does not care of users like Alexandra does, and this can lead to people to quite for another tool.
Moreover, which such support, many people will think twice before paying for Premium account if they know that nobody will support them in case of problem while they pay !