The program has suddenly stopped generating the family group sheets - they are either blank or I get an error message. Anyone any idea how to fix this? Wonder about uninstalling and reinstalling the program. I need these pretty quick to finish off a wedding present.
I am using your tools since years, and quite satisfied by it !
However, each time I got some troubles, especially with the new v8 update, and tried to concact the french support, nobody is never answering me.
Sometimes, the magical answer "Your bug has been corrected in the new update, please install it" is send by an "Alexandra" and unfortunately, even if some other featuresare updated/improved, the problem raised is never corrected.
Anyway, this is the most lucky case, otherwise, no answer is never given,which happen nearly 80% of the time.
If you go through the french forum, you will notice that this is also the most common answer (with please email to support ...) and that many people also complain of the lack of feedback.
Whatshould be the way to get some feedback from the support when living in France ?
Having a good tool is nothing if technical support does not care of users like Alexandra does, and this can lead to people to quite for another tool.
Moreover, which such support, many people will think twice before paying for Premium account if they know that nobody will support them in case of problem while they pay !
Recently I have updated to Windows 10, this seems to conflict with syncing my family tree with my online tree. It has become very frustraiting at this point. Had a problem before the update but was able to fix. When I try to go to Customer Support, the page keeps reloading and will not allow me to message. Has anyone else had an issue?
I wish I had seen the posts on this site before downloading version 8.
I had been going through in version 7 and making my citations more professional. However, after downloading version 8, I have had nothing but problem after problem. I am a premium plus subscription holder, but Version 8 fails to recognise this, and will not upload stuff to the family site. It took me a few days to realise it, but I am sick of putting the same stuff in over and over only to have it not upload.
I have tried removing program and re downloading it. I tried to get Gedcoms of earlier trees off site.
I even lost the paths to all my photographs and had to do a system restore.
I had no problem uploading stuff with three or four other trees before, and now it won't even let me nominate which tree I have my premium plus with but is using my original one by default.
I tried to ring the Australian number at 3 o'clock today and was told My Heritage was closed by a US voice. When I last knew, 3pm was well within business hours and is two hours before their designated cut off of hours at 5 pm.
I have emailed, but although it registers, that I am a Premium Plus member till June, and that gives me priority, I have heard nothing.
If I upgrade FTB to Premium I will also receive a year of Premium subscription. From what I understand, when the year is up for the Premium subscription I will still benefit from the Premium upgrade for FTB. If I decide to NOT re-subscribe will all of my hard work be trashed on my family site or will it remain the same. This is the basic 250 people vs the Premium Plus unlimited people....will those people be lost if I go back to basic?
Ever since Sunday my FTB will no longer sync. It says "Sync operation is currently active, please wait and try again". I've restarted my computer and it continues to fail.
I emailed technical support on Monday and got an auto-responder. I emailed back on Wednesday looking for an ETA for assistance. I just called (4:15pm EDT) on Friday and it says that they’re closed and their operating hours are Monday through Friday from 9am until 7pm Eastern time.