I'm new here. Really surprised at how much difficulty I'm having figuring out how this site works. Sorry if this is a stupid question, but: how do I delete family tree/site that I somehow became a part of?
At the top left I can switch between my own family site (which is called My name (23andMe) and another one I've never heard of (also suffixed with 23andMe).
For the last 10 days I have been unable to Sync or do SmartMatches or even go to my online Family Tree. I continually get a message saying "the software is unable to communicate with the online site" and the suggestion is that I do not have an internet connection which is clearly not the case as all other internet communications are working fine. After several letters to "Support"???? I have not had any response. Has anyone else had this problem? I can access My Heritage site ok by going through myheritage.com etc but cannot do anything in regard to my FTB anyway.
I have a family unit with husband, wife, and 7 children. All children are natural born from this marriage. It is the first and only marriage for both spouses. Difficulty is that the software has created a notation indicating "single father" on the husbands record and some of the children are shown as "half-sister" or "half-brother" to the other siblings. I can not figure out how to correct this without deleting all 9 persons and hoping for a different result by re-entering all of their data.
Just lost an unknown amount of referencens to churchrecords and trivia notes due to serious bug with the "notes" tab. Dont know if its called notes in the english version. Im using the swedish version were its called "Händelsenoteringar".
Since the last update Family Tree Builder has been mixing the content in the note tab with different people in my tree. At this point the Family Tree builder is totally unusable.
Whats even more anoying is that I contacted the support last week about this bug. No response..... So Im looking in to stop using it and move to another software.
On October 15th of 2016 I sent an e-mail to the support department because I couldn't sync with the online tree. I was asked to send certain files and asked not to use my FTB until I heard from them. It has now been 5 months since that request and I have heard nothing from them. I have sent several requests to get an answer but I have received nothing.
Has anyone heard from the support team or are they out of business? Heaven knows they are up to their eyebrows in FTB problems but 5 months is a bit rediculas.
When I do the file back-up on to a flash drive, it creates an "ftb" file in a folder called "database". When I take that flash drive to open it in another Windows computer (with version 8 Family Tree Builder), it will not open.
Is that because it is a compressed file? How do I un-compress it and get it to open in another computer?
When I run a descendants report from family tree builder I do not get all generations inspite of the settings in options. It starts with the chosen ancester and generates only 5 generations cutting off the last two. I rechecked the settings and re ran the report several times with the same results. Please advise what I might be doing wrong.
Syncing my FTB-tree with my online tree has worked so far. Ok, I´m forbidden to sync my tree more than once a month, but that i can live with. Some time ago I used Tree Consistency Checker and it told me that my tree had over 100 000 faults in my tree!!! Most of them were date of death before date of birth. When I checked some of the records they did not even have a date of death recorded, only date of birth. So the information that the Checker gave me was totally wrong. After this I am no more able to sync my tree as it gives me the following error message. (see attachment).
My question is: Where does FTB save/store the result/s from the Tree Consistency Checker? I want to delete that information so I can sync my tree again.
"Have you opened a ticket about this matter?" Yes I have, over a month ago but not a sign of life from MH. Yes my acount is valid for priority support.
I was automatically charged for renewing a subscription which I do not recall authorizing. I immediately cancelled, but according to "My Heritage" it cannot be cancelled but expires at the end of another year. Per their instructions you can request a refund from the billing department. I have been unsuccessful in reaching them. After several e-mails and phone calls, I have yet to get through or get an answwer.
My next step is to contact my state Consumer Protection agency as I do not recall giving them permission to automatically bill me. I will also be pursuing the possibility of criminal charges
Hi, I'm trying to import a GEDCOM into MyHeritage Family Tree Builder. The GEDCOM is generated by Ancestry.com. Ancestors marked as "deceased" on Ancestry.com are coming over as not deceased in MyHeritage Family Tree Builder. I need them to come over checked as "deceased" so that when I split the tree in MyHeritage Family Tree Builder, I can have it correctly select only the deceased people for the split tree. The only option I have right now is to manually go through the hundreds of incorrectly imported records and manually mark them as "deceased" - too time-consuming.
And I cannot figure out how to correct this. All the children and siblings are my wife's, yet they are showing as mine, and I have tried to edit, and can't seem to make the changes. Yes, the help says: 1. Under parents’ personal cards click ‘Edit’ button. Select ‘Children’ and click on ‘Manage children’. Well, I can't find these parents personal cards, and I sure can,t find how to re-assign the people to my wife. My Heritage has not responded, can someone point me in the right direction, please.
Whenever I sync my FTB .. keep getting error message: "There are 36 items (photos, etc) which could not be imported for proper publishing". Has anyone experienced this frustatrating issue ?? (Thanks for any response, Helen More)