Tried with V8 (buggy mess) and V7. It gets halfway with the download and then crashes. Thankfully it clears the destination first including all local backups so now we have no local backup (the download cleared all local backups) and unable to download from Site..
Support just indicated that there is an issue but no resolution.
The issue might be due to a firewall or antivirus program preventing the FTB software from communicating with your site.
See below some directions on how to fix this issue:
1. Uninstall the Family Tree Builder software from your computer
2. Do you have any Anti Virus or Firewall software running?
If so, you will need to check that you don't have more than one anti virus software running, and in the one remaining anti virus software, please check that Windows firewall is not blocking the program.
Please turn it off or disable it for a few moments.
Furthermore, please allow MyHeritage to communicate through your firewall.
This link might be helpful:
Can you please add the following exceptions to your antivirus software in the case there is a communication error when publishing:
3. Now please use this direct link to download and reinstall Family Tree Builder:
A file will be downloaded. Please find the downloaded file, (it's usually in the 'Downloads' folder) then right-click on it and choose 'Run as Administrator'. Then follow the instructions for installation.
Thank you for your reply, having previously had 6 failed downloads All with file size of 45.392 KB the direct link you have now provided has downloaded a complete file of 45.549 KB.
This download was accomplished without any of the changes you suggested whereas previous 6 failures were with and without security enabled which suggests to me a problem with the server or file itself.
However, I do not intent to replace V7 until I read that V8 is fully enabled and functioning correctly.
We have built family website at MyHeritage (MH), 2000 people at present. I tried to use FamilyTreeBuilder (FTB) software few months ago. Software offers the function synchronize, so I used this function in order to have the same data in FTB and MH. After few seconds of work I recognised the problem and stopped running of the function immediately. That time FTB deleted persons in MH. We lost approx. 700 persons that had been entered in MH before. I went through the Help file, but I did not find how I can copy data from our family web page MyHeritage to the FamilyTreeBuilder running on the computer. Can anybody give me some advice?
Version 8 is worse than 7. Has a many basic problems. I send a few message on firstname.lastname@example.org, but no positive answer, no repaering. Now I do not synchronize my Tree to My Heritage server. Answer after a 30 seconds of synchronisation is - SERVER MISTAKE. No message from MH, no repearing. I cannot use Version 8. To go back on 7 is unpossible.
I too have been going back & forth with IT support since mid-March in trying to synchronize my PC's FTB software with the online site. The IT guys, Noa, seemed to have stopped responding to my efforts, maybe they're overwhelmed with the new version 8. Is My Heritage able to convert their online site family trees into a digital ftb file that they can email/mail(as Cd-rom)? For the last month, I have been performing all my research thru the online site. Thanx, Mike in Baltimore
This may be a useless comment, but I notice you have only been a member a short tmie, so probably do not have a lot of people in your tree. That would imply that many of them would still be alive? Maybe check how many people you have that have a birth date AND death date recorded - the stats for life expectancy will only include people with both dates complete. I know that in my tree, I had a lot of people with only one date, and they were not included in calculating the life expectancy stats. Also, if your dates are in an incorrect format, they will be ignored. Just something to check while waiting for MH to get around to responding.
I just downloaded the Family Tree Builder without setting up a paid myheritage.com account. I am wondering if my information is being sent to the website. I selected the option that it not be backed up on line. Yet I get the distinct feeling it is. I have gotten notices on the family tree builder regarding infomation that is available on family members but because I don't have an account on the website I am unable to access the information. I didn't really want the tree builder for that purpose anyway. If it is sharing with the site does anyone know how to turn it off or is that not an option?
Family tree builder does not save correctly but rather locks up everything connected to My Heritage site and must be restarted. To save one must be constantly pushing the "save" button no matter how many times one has done so before.
It even "drops the ball" very frequently and has to 'use' avaialble backups which of course is very annoying.
I am having the same issue. I tried to update my tree and it give me a "not responding error". I've tried to wait it out but eventually I get the "Do you want to wait some more or kill the page?" screen. This happened several times and is very frustrating. I did post a new thread but haven't heard back from anyone.
Please make sure you installed the newest version of Family Tree Builder (FTB) and let us know if you still encounter any problems. In case you do encounter problems, please explain when the problem occurs and if you get a specific error message. Please send all these details to support@MyHeritage.com.
In order to upgrade to the new Version Family Tree Builder (FTB) 8.0 please close the current Family Tree Builder on your computer if you have it currently open, then click on the following link:
On the page that opens, please click on the button 'Free Download' to start the download process of the installation file.
For further information about Family Tree Builder (FTB) 8.0 please read our Blog post about it: