I decided to download and try the FTB to generate a list report as I've had issues with the online reports not generating properly.
First let me say I do all my work online, I only wanted to use FTB for the reports I could generate. When I first installed and synced it to my online family tree, the report was great, just how I wanted it but then I did updates to my "online site" and tried syncing with the program and got nowhere, it wouldn't sync - as a matter of fact I was pretty scared it would sync information from the program (outdated information) "up" to my online site and mess up all the new information I had imputed - that's how not-very-confident I was about the FTB program.
I decided that maybe I needed to completely uninstall it and install the new version. When I installed the new version I thought I was easily going to be able to sync to my online site but (maybe operator error), I was prompted to start a new tree by adding individuals and appeared not to be able to connect to my online site? (hope I'm explaining this good enough). So now I have uninstalled the program again and don't seem to have much faith in it.
As a matter of fact, I am once again, right at this minute trying to generate another multiple page chart with the onine utility and it's been in progress a Long time and nothing yet?
Can someone tell me - is the FTB designed to be used as the default research tool and to upload discovered information to your online site? If not, can someone tell me what I am doing wrong (yes, I've read and re-read the manual).
Also, is it possible (if I do try the FTB again) when syncing for the program information (which in my case is outdated since I do my work online) to overwrite all my current information on my online site?
New FTB version releases do occur and it is not publicly advertised unless it is a whole new version such as the change from version 7 to version 8. However it is advised that you from time to time click on your "Check for updates" option from with in the software to make sure that you are keeping up with the latest release.
The ToDo tasks have been temporarily disabled from the FTB software whilst the development team work to improve its performance.
When photos are uploaded to the site or the FTB software there are 3 copies of the photo created. One is the original photos, the second is the profile photo and the third is a thumbnail copy of the photo.
I would recommend not deleting any photos from within the folder so as not to remove photos from within your family tree that wish to appear.
If you have six copies of the same photo then this particular photo has been uploaded twice. In this case I would recommend that you delete the duplicated photo that is not associated to a persons cared from within your online family site.
After endless attempts I found that rolling back to version 7 restores sync with website. I would recommend to intall it replacing v.8 for those who needs sync...
P.S. I'm very dissapointed with auto-reply I've got from MyHeritage support team saying that support is provided only for subscribers (read to those who pays for sw and premium account). Seems like we, as users of free version, are handled as "second class" people. I probably could live with it but I can't accept that severety 1 bug (this trouble with sync in v.8) isn't properly addressed...
I had this problem too. I checked to see that I had the latest release in the "help - Check for Updates" menu and it said that I was up to date. However, I went to the website and downloaded the software again - and this time got a newer version (v220.127.116.1169) and I'm pleased to say that the syncing now appears to work.
There is no list as the changes that have been made to the FTB software however I would advise that you take a look at the MyHeritage Blog site. Here whenever a new product or version is released there is always a Blog post made about it.
Yes, this is very good question. I remember when there was major update from version 6 to version 7 and users started to complaint about functionality issues, My Heritage Support team finally started to provide update log between following minor versions in separated FTB forum thread - but they stopped updates of this thread long time and versions ago.
MH, can you start with this user friendly activity again, please? It is one of the way how to improve user statisfaction with your product.
The program has suddenly stopped generating the family group sheets - they are either blank or I get an error message. Anyone any idea how to fix this? Wonder about uninstalling and reinstalling the program. I need these pretty quick to finish off a wedding present.
Yes, I would recommend that you carry out an uninstall re-install. Should your problem persist then please contact the support team from your MyHeritage registered email address to firstname.lastname@example.org.
the uninstall/re-install did not actually change the situation, however I found a thread in the forum about others having problems with not being able to sync and tried what they did - altered the sync period from 10 min to over an hour. I then rebooted the PC and it is for the moment working. I do not, however, understand why the program will not generate a family group sheet for a particular person, whereas it will for others. Are there any factors that would cause the report to stop?
What I would advise is that you contact the support team. With your email please provide the support team with as much information as you can such as the name of the person you are creating the family group sheet for and if possible also screenshots of what you see.
This way the support representative will be able to try and reproduce the scenario for you and see what may be the cause for this problem.