1 for a family site that won't sync between the website and the software.
Mine has been off for a week. I've stopped the sync that was pending since then. I've changed the sync interval, and just about everything else I can think of.
I would be fine if a company rep would even say, "It's broken. We'll have it working in X days or even weeks..." I find silence to be the worst form of customer service. I understand sites that don't charge for service, but when I pay for a year in advance, it's very frustrating. I could get a refund, but there's all that time now...
Yeah a quick response to give some indication as to what's going on would be nice. I sent in a support request back in March 20th and and got the following reply on the 22nd:
Thanks for writing the support team at MyHeritage.com.
Your message has been received. We will get back to you as soon as we can.
As a PremiumPlus member your inquiry will be answered quickest! Your issue has been sent to the priority queue.
Here's the ticket number of your support issue for your reference: #2016032210053331
Please note that there is no need for you to respond to this email; as the next step, we will write back to you.
The MyHeritage.com support team
Its been over 3weeks and haven't received or heard back from nobody since I received this automated email reply :-(
In the meantime I've exported my family to GED format and imported it into my other stand-alone genealogy software 'RootsMagic' and taking the time to use RootsMagic to clean-up my family file. Hopefully by the time I hear back from the MyHeritage support folks I'll be in a position to blow away my existing MyHeritage online file and start fresh again.
I'll also have to re-evaluate whether I'll be renewing my MyHeritage Premium Subscription next year and consider moving to an Ancestry/RootMagic option as it looks like RootMagic is working with Ancestry to develope an API to synch between RootMagic and Ancestry.
Thought I would mention that I tried syncing my file today and it worked
Not sure what if anything has changed on my end as I hadn't really been using the application for about the last week or so. Also hadn't received any emails from MyHeritage support indicating any changes since I received an automated reply email to my initial inquiry back in March. Anyway thought I would check with others to see whether the problem may have been resolved to their satisfaction and if so does anyone know what may have caused the issue and how it was resolved other than by Fairy Magic
Ever since Sunday my FTB will no longer sync. It says "Sync operation is currently active, please wait and try again". I've restarted my computer and it continues to fail.
I emailed technical support on Monday and got an auto-responder. I emailed back on Wednesday looking for an ETA for assistance. I just called (4:15pm EDT) on Friday and it says that they’re closed and their operating hours are Monday through Friday from 9am until 7pm Eastern time.
Did I waste my money with MyHeritage?
I had trouble with sync always being active. What I did to correct this situation was on the Menu to go to TOOLS> OPTIONS>SYNC and change the Save interval for sync to 60 minutes or greater. This fixed it for me.
Same with me, over 1 week and nothing, but sure sure know how to want to upsell you to buy the data plan. I emailed I dont want, keep getting notice its about to expire, plus even got a phone call. Rep, could care less about my issues with V8. Can we get a refund for the lost days???
I have the same problem with FTB8. Frequently crashing. That was also the case with FTB7, so therefore I uses the Save button frequently. It would be better MyHeritage does some serious testing. Just open a tree of a few thousand persons and let it open for a few days.
I've been waiting for this post to be answered, it's been 7 days and you stillgot any answer.
I really hope this is just a bug and they didn't remove this feature for real. It's a very useful tool and I use it a lot to search on Notes. Now I'm trying to adapt my day-by-day on the application but it's very restrictive .
If MyHeritage actually removed the Advanced Search tab, they should update the Users Guide. Cause it's still there.