The program has suddenly stopped generating the family group sheets - they are either blank or I get an error message. Anyone any idea how to fix this? Wonder about uninstalling and reinstalling the program. I need these pretty quick to finish off a wedding present.
I am using your tools since years, and quite satisfied by it !
However, each time I got some troubles, especially with the new v8 update, and tried to concact the french support, nobody is never answering me.
Sometimes, the magical answer "Your bug has been corrected in the new update, please install it" is send by an "Alexandra" and unfortunately, even if some other featuresare updated/improved, the problem raised is never corrected.
Anyway, this is the most lucky case, otherwise, no answer is never given,which happen nearly 80% of the time.
If you go through the french forum, you will notice that this is also the most common answer (with please email to support ...) and that many people also complain of the lack of feedback.
Whatshould be the way to get some feedback from the support when living in France ?
Having a good tool is nothing if technical support does not care of users like Alexandra does, and this can lead to people to quite for another tool.
Moreover, which such support, many people will think twice before paying for Premium account if they know that nobody will support them in case of problem while they pay !
Recently I have updated to Windows 10, this seems to conflict with syncing my family tree with my online tree. It has become very frustraiting at this point. Had a problem before the update but was able to fix. When I try to go to Customer Support, the page keeps reloading and will not allow me to message. Has anyone else had an issue?