Recently I have updated to Windows 10, this seems to conflict with syncing my family tree with my online tree. It has become very frustraiting at this point. Had a problem before the update but was able to fix. When I try to go to Customer Support, the page keeps reloading and will not allow me to message. Has anyone else had an issue?
I wish I had seen the posts on this site before downloading version 8.
I had been going through in version 7 and making my citations more professional. However, after downloading version 8, I have had nothing but problem after problem. I am a premium plus subscription holder, but Version 8 fails to recognise this, and will not upload stuff to the family site. It took me a few days to realise it, but I am sick of putting the same stuff in over and over only to have it not upload.
I have tried removing program and re downloading it. I tried to get Gedcoms of earlier trees off site.
I even lost the paths to all my photographs and had to do a system restore.
I had no problem uploading stuff with three or four other trees before, and now it won't even let me nominate which tree I have my premium plus with but is using my original one by default.
I tried to ring the Australian number at 3 o'clock today and was told My Heritage was closed by a US voice. When I last knew, 3pm was well within business hours and is two hours before their designated cut off of hours at 5 pm.
I have emailed, but although it registers, that I am a Premium Plus member till June, and that gives me priority, I have heard nothing.