Has any one else experienced issues with the upgrade to version 8 from the previous version?
I was unable to save any changes and reported this; to which I received a reply to thank me and that it was indeed an identified bug. After waitiing a couple of weeks and the bug wasn't fixed, I recontacted My Heritage and the response said that I couldn't expect them to fix the bug as there were other more important issues that the team were working on. Um, okay - I would have thought the inabilty to save changes was a pretty major issue and would have taken priority. I have been patiently waiting and neither a response regarding an update (or an actual fix) has occurred.
In frustration I have exported the version 8 data back into version 7 which I still had as a exe on my laptop. I can now save BUT I can no longer view any file notes or citations (even though there is an indication by number that the note or citation exists).
I tried to see if syncing was the issue so I have deleted my whole tree and member details off the site (there were no questions asked, the team gladly deleted my details even though I indicated why it was necessary to take such a drastic action).
My latest attempt to save my extensive data was to export the tree into Legacy (on recommendation from a friend who uses that software) but I still cannot see the citations and notes.
Please - is there anyone who can help me out???? If this occurred to you what was the outcome?
Just installed FTB 8.0.8333 on my another computer. I wanted to load my family tree from the website, but it fails with error.
The error says that I must upgrade my account else I cannot synchronize more than 1100 persons. WTF? I have premium account, 1753 persons in my tree and there are still 747 persons remaining. But it loads only 1100 persons into family tree builder!!!!
I have turned the option "sync projects automatically to my site" to NO, however it keeps doing it. It is unnecessary since I have not recently edited my tree, and it is highly annoying as it saps up my whole internet connection for a minute or so, and that causes havoc with anything I am doing at the time that requires a steady internet connection.
Is this a known bug, or is it operating as designed?
The problem is worse than since the previous version of FTB, because then it only would do this if FTB had been used since the last time the computer was turned on. So a reboot would fix it. It also used to just do it once a night, so it was tolerable, but now it happens every few minutes, which is just mental.
Although I may know the birth date of offspring that I add subsequent to the first that I have recorded, even though the second enrty predates the first, I can find no way to control the order in which they appear, either in Family Tree Builder or the web site.
When I generate an ancestor report in FTB, some information does not appear - the decription fields of many fact types does not show. For example, crime, occupation, religion, anecdote, and a whole stack more. I checked - I have information in the decription field, but for these and others, the decription field does not print, meaning the report is incomplete. The date and location print OK, but this is not as important for these facts as the descripton field.
Sometimes the description of occupation does appear, but on the ext line down, which is a waste of paper.
Also irritating is that notes are grouped together at the end of the report, without information as to which person they refer to (in my tree, I have 8 people named "John Negus", so referring to a note as belongting to that name does not help). Surely the notes should appear directly with the other data on that person!
I have noticed that if I select a person and want to edit them, the name and surname is blank, it just doesn't appear in their details anymore. On the FTB I can see it, just not in the detail anymore. For some people though, the name still appears. Please have a look at my screenshot if it's not clear what I mean.
I am on the latest version. Does anyone experience the same problem? I am afraid that I am loosing data. I think we all pay enough to have our data kept safe.
Thanks for your input on how I can fix the problem.
A few weeks ago I had 2200 people, now I have twice that. I have added some people via SmartMatch, but I've been aggresively purging duplicates at the same time. I stopped using Discovery since nearly all of the "finds" are duplicates, and still I'm adding an order of magnitude more people that I intend.
I run the duplicate report and I get 220 now (up from 60 a few weeks ago). WHen I go to the 100% duplicates I find entire families duplicated, so I'll delete a dozen or more people. Then I sync and I have more. It seems like if I add anyone via SmartMatch since the beginning of the month I get dozens added when I thought I have added 3 or 4.
At the beginning of the month I was down to a few thousand unreviewed SmartMatches (out of 30,000) and no family trees or individuals with more than 3. Now it's telling me I have over 50,000 matches, and 12,000 unreviewed.
It seems all my effort to clean my data are resulting in more dirty data.
you all have double my people on my heritage and now noone will respond to my emails. the told me there was a bug in family tree builder that did it since i was smart matching from my phone, and now i have to delete all of your mistakes. i think is is unfair especially since your program caused all this problem
WTF has happened with Ver 8? I have gone from a reasonably content user to one who is pulling his hair out in frustration. If I manage to load a Project, it does not save so I have to then save a new Gedcom, backup on line and backup on my computer. 90% of the time I am unable to Sync (upload or download), or unable to load a saved backup. I now have so many Projects I do not know what is what.
Customer support is an oxymoron; no reply for over one month apart from the automated reply. What else is out there that actually works?
I am a Premium Plus member for the past 6 years and I sent a complaint 9 days ago to the helpdesk under Ticket # 2016100410008007 but to date nobody has replied to my issue.
I am entering death information and burial informantion. I go back to enter more information and the death info has disappeared and in some cases also the burial info - also and extra line in the facts has been added that I cannot delete.
I am in the main a daily user and this issue has become so frustrating I am thinking of looking for another software to transfer my family tree to. The fact that in 9 days nobody from the help desk has contacted me also has left me with a sour taste
How do I see all the people in my tree. I have 232 people but when the tree opend, I only see 29. Once I see the complete tree I want to export the file. I can't do this until the entire family appears.
I am a new user of My Heritage, but have been doing family history for many years. I use Legacy Family Tree as my desktop software and regularly export a gedcom from there to my own website.
As I have over 9000 people in my tree, I decided to let My Heritage convert my Legacy file to a gedcom and import it into Family Tree Builder, which included many photos. The most annoying thing that happened was that My Heritage associated all my photos with every event in the person's life, so I have multiple copies of the same photo on Photo View.
Do I have to manually go through all these photos and disassociate them from the events?
When creating an ancestor report, I consistently get a bug that gives incorrect spacing between the words.
For examlpe, I cut-and-pasted this from the report :
Anne Agate [Martin] was born in 1935 in Hastings,
which looks fine here, but in the original the space after martin] does not appear to be there.
I think the problem is in the spacing of the bold font - in some places in the report, whole words get overwritten. I would change the size of the font, but the "report options" menu item is greyed out and inactive). I am using FTB version 22.214.171.12433
I have attached a jpeg, so you can see that I am not imagining it. Note also the wrong spacing next to person 14 after 'married'.
When do you expect Advanced search tab to appear under the search. I'm still using version 7.x.x because this tab can be found in this previous version.
I find it strange, that this option is missing in version 8.x.x
My Hertitage screens and removes all negative posts on Facebook if you post as a new topic to them on their page.
Scroll down on their FB page and pick any pre existing post and then post your concerns as a comment or a reply. For example there was a post today about the new Pedigree Map feature. I was able to leave a comment asking them to fix the older problems before adding new stuff. Just use comment, like and reply and share. We know the complaints are out there yet they keep promoting, selling, and ignoring. That offends me greatly. This will make the compliants visible for a while at least.
In all the previous versions of FTB, we were able to search individuals not only doing a basic search but also using the advanced search tab. It is the only way I know to search in the notes.
It seems this as disappeared, as the thread of the forum talking about that (maybe more than 6 months). Any news ?
Adding that in version 7, "specials" characters in French (letters é è ê à ...) are not found by the search, and it is probably the same for a lot of other languages. This is not impacting so much English users, but when they have to write foreign names of people or cities...
I am happy not to have moved to FTB 8, but I hope some good changes will be done in the next future.
A huge number of people on the FTBuilder forum are complaining about problems with FTB 8 and that they get a canned "form" letters or do not get any response at all to their help request. This is not right. A Premium My Heritage account is on the upper end of cost of all of the Genealogy sites and I am good with that so long as I am getting a product that works as advertised. It is not OK for customers to spend thousands of hours on ones family tree data only to have it corrupted by trusting you and upgrading to a faulty product ie FTB 8. Then you not having a help system that is robust enough to deal with all of the complaints is a double slap in the face to your customers. I have a standard off the self desk top computer with the standard windows 10 no fancy stuff at all. Your product should be able to deal with that without issues yet it dose not for many people. On this FB forum you present only cutesy stuff to sell product. How about giving some reassuring advise on how to deal with universal problem issues with your product in order to retain customers that are so frustrated that they are ready to bail out on you. I will not renew if I can not upgrade flawlessly with a few clicks like I can do with an other service.
I would like to install FTB 8 in a seperate way or folder to be able to test it without deleating my FTB 7. Is there a smart computer person out there that could explain how to do that if it is possible.