I am using your tools since years, and quite satisfied by it !
However, each time I got some troubles, especially with the new v8 update, and tried to concact the french support, nobody is never answering me.
Sometimes, the magical answer "Your bug has been corrected in the new update, please install it" is send by an "Alexandra" and unfortunately, even if some other featuresare updated/improved, the problem raised is never corrected.
Anyway, this is the most lucky case, otherwise, no answer is never given,which happen nearly 80% of the time.
If you go through the french forum, you will notice that this is also the most common answer (with please email to support ...) and that many people also complain of the lack of feedback.
Whatshould be the way to get some feedback from the support when living in France ?
Having a good tool is nothing if technical support does not care of users like Alexandra does, and this can lead to people to quite for another tool.
Moreover, which such support, many people will think twice before paying for Premium account if they know that nobody will support them in case of problem while they pay !
Version 8 is a nightmare and should be given a WIDE berth. These faults have been reported numerious times over the past few months without a MEANINGFUL wimper from their so called support.
Reinstal Version 7 -- There is some advice on how to do it in this forum. Hopefully you still have some of your Ver 7 *.uzed files backed up in the Backup folder. It also still should be in your database folder, Ver 8 does not erase the uzed file just reformats it into a new extension.
Based on the english support team, full export is currently not possible due to the fact that the full tree is not anymore loaded to save memory, which is quite logical.
However, this does not explain why they can not solve it yet ...
Working with database allows easily some query to extract data, Id by Id for example, and to store it directly in the appropriate file... I can not believe they did not think about this to solve the problem, unless they don't care :)
Concerning your remarks, I am not able to revert to an older version of the tool, I made too much update since I am using the v8 :(
I would advize that you contact the support team from your registered MyHeritage email address to firstname.lastname@example.org to have your case investigated. A friendly representative will be in contact with you at the first available moment.
Recently I have updated to Windows 10, this seems to conflict with syncing my family tree with my online tree. It has become very frustraiting at this point. Had a problem before the update but was able to fix. When I try to go to Customer Support, the page keeps reloading and will not allow me to message. Has anyone else had an issue?
Unfortunately you are still having the same problem today My Heritage. It has taken many steps to eventually get an email to you with my problem as the web page allowing us to email you, keeps reloading and therefore stopping us to contact you.
It seems that FTB does not allow you to add children that are not related to both parents, but if you sunc your tree to the online version you can then add a child to a female but state that the father is "New" or "No father" (a single mother) then return to FTB and re-sync and the step child will be added