Made changes today to my tree on FTB. Clicked sync button, and it still says I need to sync. I have tried three more times, and it still says I need to sync. When I go to Sync Settings, it says my last sync was November 25. The sync log says sync succeeded no update. As I updated several people, I don't want to close the program. HELP!!!
I'm having trouble using FTB entirely. I downloaded the program off the website and installed it successfully, but when I load it up, it defaults to the "create a new account" screen. In the top-right corner, there's an option that says, "Already a member?" As I need to connect my FTB to my MyHeritage account so that my tree can sync, I click "Already a member?" and it tells me to log in using my MyHeritage credentials.
I typed them in, and it says they're incorrect. I tried changing my login email, my password, I tried closing and reloading the program, and I even uninstalled it and re-downloaded and re-installed it all over again. Nothing changed.
I called technical support, but they're only available to subscribing members of the website. Seeing as one of their central free products doesn't even seem to properly work for me, I'm not particularly motivated to begin paying for any advanced services. Regardless, they don't offer an option to pay monthly anyways, and yearly is not an option for me. The other customer service line (billing?) was unable to help me as they're two separate departments. I even submitted a complaint ticket A WEEK AGO to see if someone could help me with this issue, but I never received a reply.
The only reason I want to use FTB in the first place is to split a tree I have on another site that doesn't offer the ability to split your tree.
I have the same problem as other in here not beeing able to access my Family Tree on my MacBook after upgrading to High Sierra.
But adding to the frustration: As I tried my Samsung PC, the one I used before converting to Mac about a year ago, My Heritage refused to syncronize (download last web-version to my PC) with the web..!!
When starting the PC, I get info that Family Tree will upgrade the project to make it compatible with this version. At the end ot upgradin, which goes fine, I get message that there is a conflict between versions on PC and web. So I choose download from web to syncronize. I then get the message that it failed. Pls check the log for details.
Might this be because my last version on web was uploaded from my Mac? I hastily read something the like somewhere, but cant find it now.
Is there anybody in here that have the same / have experienced this problem?
I worked in transgenerational analysis and did the genosociogramme of my family .
i ordered a DNA test and started to do the family tree but there is something that doesn’t sounds right forme in the way it is presented.
For a positive symbol we are invited to put ourselves at the top not at the bottom to don’t have like “ to carry”the weight of our ancestors lives .
The last ones being at the top of the tree and not at the bottom...ancestors being as for a tree our roots not the last leaves. More like the flower who grew from the bush ...all roots and branches being our ancestors. We grew from , by them not the contrary .
Could you give this option in the software to be able to choose the way we want to be placed top or bottom, just by an inverting tool ?
Clearly, the environment variable is not set correctly, it should point to the variable provided by Windows.
So... impossible for me to use Family Tree Builder at my Mac for the moment. Not as a native application, since the application doesn't work on High Sierra, not in a virtuialized environment, since the folder parameters are incorrectly set
Hello everyone! I was wondering if there is any way through which I can export my Family Tree and personal photos attached and tagged to every member merged in the*.gedcom format and not sepparated. Right now, there's no way for having one single file or file format which can sustain both the photos and the genealogy (GEDCOM) data. If it isn't possible now, are you planning to implement this feature in the next Family Tree Software updates? It would be of much use, right now I need to allocate the photos manually after export and the links don't retain.
Thanks in advance!
I have a gedcom I would like to merge into mine on the site. I have already added photos etc, and done alot of work on my myheritage site, linking people to photos etc...
I now have a gedcom which contains a bit more information and would like to "import it and merge" with mine, keeping my entries and adding any new one. I cant seem to do this anyway, and would love some ideas on how to make it happen. Having all the photos and entries is important to me, but i also need to import this new data.
I am interested in your software Family Tree Builder but I have some concern with I would like to be answered.
1. Do you have search option in you tree builder? (ex. Searching name). Does your software can show the lineage of the person when I search his name?
I have a person in my family tree ... I go into their profile and click research ... good news is that lots of info found about that person but I can't seem to figure out how then to add this to my family tree ... I have tried everything!!! Ideas?
--> it seems that in case of export via the Familysite, the correct command " 2 _PERSONALPHOTO Y" is being generated, whcih is correctly interpreted by Geneanet; however, the file is not correctly generated for all records... :-(
Family Tree Builder will not accept Heritage password, even after I reset it. Then tried uninstalled and reinstalled. This is the free Tree Builder. I tried the 8774323125 contact phone number and was connected to Verizon service menu. This one of the few sites that has no contact email connection. Doubt that I will renew Heritage.
I am a MyHeritage member and a new Mac User and altho' I have downloaded the program to my MacBook I cannot open it. A message refers to something along the lines "the developer has not been approved". What do I do now? I have had the program on my Windows PC and have removed same. Thanks.
So today came the inevitable. It's not possible to add more people to my tree. Today, I have 322 673 individuals in the tree and there it´s stop. Attempted to delete a person to try to find the error, but it is not possible to delete a person or change data for any person. -restarted the computer ... no change. Deleted program and reinstalled it ...... no no change
Have been unable to synk my tree for 10 months and the support says they have been aware of the problem with big trees but have no answer to if / when they plan to correct the error. Sad to not be able to continue with trees that have taken 20 years to build.
I started using Myheritage Builder today after having neglected it for over a year. I almost immediately ran into a rather big problem: whenever I edit a person, the name-fields are empty. The header will display the correct, full name.
As soon as I start entering text in the empty fields, the header information for this person changes to whatever I fill in, thereby deleting everything I filled in last year.
If I enter the full name as shown in the header in the text-fields, it works like it should: editing this person again will show all name fields filled with the correct text.
This is a big problem for me, I can not go through all my persons and enter the full name information again.
Computer: Windows 10 Home version 1703 (Dutch). Myheritage Family Tree Builder version 220.127.116.1197. Apart from the WIndows updates nothing has changed to my setup.
I also noticed something else: I can not use Family Tree builder full screen. On my 1680x1050 screen, the window will not go full screen, but seems to be limited to around 1400x800.