Just lost an unknown amount of referencens to churchrecords and trivia notes due to serious bug with the "notes" tab. Dont know if its called notes in the english version. Im using the swedish version were its called "Händelsenoteringar".
Since the last update Family Tree Builder has been mixing the content in the note tab with different people in my tree. At this point the Family Tree builder is totally unusable.
Whats even more anoying is that I contacted the support last week about this bug. No response..... So Im looking in to stop using it and move to another software.
On October 15th of 2016 I sent an e-mail to the support department because I couldn't sync with the online tree. I was asked to send certain files and asked not to use my FTB until I heard from them. It has now been 5 months since that request and I have heard nothing from them. I have sent several requests to get an answer but I have received nothing.
Has anyone heard from the support team or are they out of business? Heaven knows they are up to their eyebrows in FTB problems but 5 months is a bit rediculas.
I recently started using the Family Tree Builder as I was originally building my family tree online before. I thought it was very nice indeed, however.....something went wrong! I went from approx 616 members of my family to 2904! I realized while "sync-ing" my family tree kept doubling, tripling and even entered family members 4 times! It also tripled photos! At the moment I have deleted approx 200 doubles/triples. It is painstaking work to say the least as I have to view each family separately. Please can someone tell me what happened or to how fix this issue?
When I do the file back-up on to a flash drive, it creates an "ftb" file in a folder called "database". When I take that flash drive to open it in another Windows computer (with version 8 Family Tree Builder), it will not open.
Is that because it is a compressed file? How do I un-compress it and get it to open in another computer?
Syncing my FTB-tree with my online tree has worked so far. Ok, I´m forbidden to sync my tree more than once a month, but that i can live with. Some time ago I used Tree Consistency Checker and it told me that my tree had over 100 000 faults in my tree!!! Most of them were date of death before date of birth. When I checked some of the records they did not even have a date of death recorded, only date of birth. So the information that the Checker gave me was totally wrong. After this I am no more able to sync my tree as it gives me the following error message. (see attachment).
My question is: Where does FTB save/store the result/s from the Tree Consistency Checker? I want to delete that information so I can sync my tree again.
"Have you opened a ticket about this matter?" Yes I have, over a month ago but not a sign of life from MH. Yes my acount is valid for priority support.
I was automatically charged for renewing a subscription which I do not recall authorizing. I immediately cancelled, but according to "My Heritage" it cannot be cancelled but expires at the end of another year. Per their instructions you can request a refund from the billing department. I have been unsuccessful in reaching them. After several e-mails and phone calls, I have yet to get through or get an answwer.
My next step is to contact my state Consumer Protection agency as I do not recall giving them permission to automatically bill me. I will also be pursuing the possibility of criminal charges
Hi, I'm trying to import a GEDCOM into MyHeritage Family Tree Builder. The GEDCOM is generated by Ancestry.com. Ancestors marked as "deceased" on Ancestry.com are coming over as not deceased in MyHeritage Family Tree Builder. I need them to come over checked as "deceased" so that when I split the tree in MyHeritage Family Tree Builder, I can have it correctly select only the deceased people for the split tree. The only option I have right now is to manually go through the hundreds of incorrectly imported records and manually mark them as "deceased" - too time-consuming.
And I cannot figure out how to correct this. All the children and siblings are my wife's, yet they are showing as mine, and I have tried to edit, and can't seem to make the changes. Yes, the help says: 1. Under parents’ personal cards click ‘Edit’ button. Select ‘Children’ and click on ‘Manage children’. Well, I can't find these parents personal cards, and I sure can,t find how to re-assign the people to my wife. My Heritage has not responded, can someone point me in the right direction, please.
Whenever I sync my FTB .. keep getting error message: "There are 36 items (photos, etc) which could not be imported for proper publishing". Has anyone experienced this frustatrating issue ?? (Thanks for any response, Helen More)
I have been having this trouble for the last month, I am also using Xp with version, it was working fine, I e-mailed the Tech team on day, they replied as I was a Premium holder, I would be placed in the priority queue, unfortunately that was a while ago now and still no result.
Is there any way to export a list of persons assigned to each tasks? for example, I can export a list of those I require dates of birth for. I can only seem to export the names of the tasks rather than those attached to that task.
I am incensed!! I can't say that more emphatically. All the posts on here regarding FTB's failure point to a systemic failure on the part of MyHeritage. I'm thinking this is the beginning of the end for MyHeritage and the consumer will be the last to know. What is painfully obvious is that any sort of 'tech support' has vanished since there are no replies from MyHeritage to any of the recent posts.
Due to the obvious concerted effort on the part of MyHeritage to ignore the FTB failure, I will be leaving at the end of my subscription. We (the clients) are treated poorly with system failures and cumbersome changes (i.e. the new Smart/Record Match process). No more! I'm not gonna waste my breath asking for a refund and DO NOT want a gift certificate for future purchases.
I strongly encourage MyHeritage to be more forthcoming with systemc shortfalls, app updates, etc. A simple email or message to 'Dear Subscriber' would be a good start. Transparency is the common thread among all truly successful organizations.
I get this error (or similar) whenever I try to do anything in FTB where it tries to communicate back to the web, ex: update matches, anything under the Family Site button, sync, etc. It acts as if I have no internet connection (which I clearly do have working just fine.) It's been the same for a couple days now. I can access my tree from a browser window just fine so it's not like my account isn't active or something. Nothing at all has changed on my end.