Thank you Dean. I still remain a cynice as it has taken nearly TWO MONTHS to get to the stage you are at now DESPITE a raft of e-mails to MH support who failed to read and understand the problem.
Good customer support will ALWAYS get my support, however the way in which this has been handled until recently fell way short of good AND I still have not received ANY satisfactory reason as to why my original post on the problem and various subsequent ones got deleted and removed from the forum. Good Customer Support is about taking criticism as well as plaudits from Customers. Removing posts that DO NOT fall into the abusive and downright personal attacks only goes to show how arrogant MH is.
Remember, perception is TRUTH and having the ability to admit you are wrong is a trait ANY customer support team MUST have if they are to satisfy their customers and move forward.
I reckon that what you are proposing sounds like an excellent idea! Even at this time of morning a good cold can would help.
Once I have my problem resolved I'll post the solution here as currently MH are doing what comes naturally, keeping their cards close to their chests and not telling anyone but me what is happening. Just so they can cover up their lack of support.
Meanwhile you keep the old dingo company and count the stars!
In true MH fashion I have at last managed to get a response to my query but AGAIN, they are using e-mail to respond so nobody else can see just how pathetic the service is. MH surpisingly woke up after I sent an e-mail to one director who happened to be part of the Venture Capital company that invests in MH. I only took that drastic step when I received absolutely zero response from Customer Support and the CEO.
I wouldn't advise that everyone gets to that level of complaint but MH are there own worse enemy. I could even go so far as to say that they are probably in the same league as TalkTalk when it comes to Customer Service and support.
Anyway, when I finally get a response as to how they will fix the problem I shall post what the problem was and what they have done to resolve it.
I have also run into the fact that MH do not like constructive critism, for them everything MUST be rosey.
Also as the are no written forum rules, the moderators make them up as they go along, delete your critical post, and then send you a personal message saying that they would rather answer your point via personal correspondance rather than let others know, claiming it is particular to your own data only. Hmmm.
You are 100% correct. A forum, by definition, is a place to air both positive and negative issues. However, if you always refuse to accept that you can do no wrong., then you are on a slippery slope downwards. Arrogance like that will not help to move anyone forward.
What I have done is to now contact others who will hopefully bring to bear some sort of pressure on the Management of MyHeritage. Time will tell if my route is equally arrogant but I hope not. Watch this space and let's see what transpires from my effort. Always more than one way to skin a cat, as they say!