Hello, Since the update to 8.0 a few days ago, i noticed that the updates i made to the family tree builder does not come true in the online tree, eventhough it says that the sync is complete. I checked all settings and logs but i cannot find out the issue. Is there a way to solve this? I was kind of done with the tree, but now i will be forced to make the same checkes to the online environment... Maybe a downgrade to the previous version would help? But then i shouldnt loose the data i have in my software. The weird thing is that even the exported gedcom file doesnt contain the changed names...
When I copied my tree from the My Heritage GEDCOM, there appears a _UPD fact for each person. It appears on all reports. How can I get rid of it? Surely I don't have to delete it individually on each entry. Please tell me if there is a way to delete the _UPD entries all at once, without deleting the other personal information. Or is it a way that My Heritage makes sure customers can't copy their trees to other programs?? Also, the notes appear as a jumbled string of characters at the beginning, and with each paragraph. What's that all about?? I'm getting disgusted with My Heritage, and am thinking of cancelling my membership!
I have a large tree and not much space on my desktop computer so it always does run a little slow. But two days ago I updated to version 8.0 and since then it is taking on average 35 seconds to action any click I make. Whether I'm clicking the 'edit' on an individual, or clicking on someone's parent to change the focus to that person, or adding a note - sometimes it takes over a minute.
This makes the tree less usuble but maybe background tasks are still occurring to do with the new update.
I will report this as a problem to MyHeritage but I'm attempting to gather information in the meantime, to determine if it is unique to me or if this might be a teething problem of the new version that will come good in its own time.
Hi, I am trying to figure out if I can add my adoptive parents to my tree, or do I have to maintain a 2nd family tree. I found an example on the web but it looks like an earlier version of the tree builder, any comments, or guidance would be greatly appreciated, Thank you!
Please, when you create a Family Book report is it possible to show the order as oldest first. This is the conventional way to display the members of a Family Tree and I wonder why My Heritage does it the opposite way.
Hello, I've been a longtime user of Family Tree Builder and recently changed my computer, so all my data is in a file that has the extension .zed. When I unzip it all I get is a .txt file which I can't load on the FTB installed in the new computer. How can I solve this? Thank you very much!
When I produce Ancestor or Descendant reports in MyHeritage Family Tree Builder, the Notes at the end of the report are mangled. All the formatting is lost – the note becomes just one long line with no formatting. What can I do to preserve the way the note looks originally in the Family Tree Builder?
Does all - in one chart (a feature in family tree builder) include UNRELATED persons as well? I want to make a second, smaller genealogy tree next to my main one but I dont want those trees to be related.
I seem to be having problems uploading photos, kept getting error message then yesterday managed to upload 2 photos but since then keep getting error message , i try morning and night hoping it will upload... ????
I have version 7 of the Family Tree Builder but just tried to upgrade by downloading version 8 to my 1-year-old MacBook. When I did so, version 8 icon has an arrow in the lower left corner that I gather means it is a "shortcut." I have not deleted my version 7 yet as version 8 will not load charts or reports and will not quit. I have to "force quit" in order for version 8 to close.
Could the version 8 problem stem from the download being a shortcut since I have not deleted version 7?
Hi! I'm running FTB version 126.96.36.19974 on macOS High Sierra. I'm working on a tree with about 522 members. I decided to generate a Fan Descendant Chart from the topmost node, meaning all 522 members were part of the chart. I then tried to save it as JPEG. App says that the saving was successful, but when I try to look for the file, it's nowhere to be found. When I choose to tick the "open file now" option and click on Finish, it says it is unable to load the file (because it's nowhere to be found).
I tried saving the chart as PDF, and I did not encounter the problem. Was able to find the file and open it without any problem.
I also tried generating the same chart and saving it as jpeg for a smaller tree (about 200 members) and a chart from lower down the same tree (so not all 522 members were part of it, maybe only about 200) and I did not encounter the same problem.
Is there a limit to the number of members that can be saved as JPEG? Any idea how to go about this?
1. If I close out of the software program nothing will be loaded back in when I open it back up. I have to reload the entire project again. I have repeatedly received messages "Family Tree Builder has encountered a problem and needs to close."
When I receive the message above upon opening all information is gone and I have to reload.
2. Latest issue is all information in the note field is being put in but when I go back into the note field there is nothing there. Yes, I say ok before I do anything. I will now have to figure out which people in my tree have lost notes, go back in and enter information "again."
3. I also noticed that as I'm researching through discoveries, I confirm one, begin to compare information and will come across someone in the discovery that is not showing up but in my tree.
4. Latest issue - program isn't updating - last night 10/282018 - I started updating and 4 hours later it was stuck at 95% or I repeatedly get the message that sync failed. When it does that I have to try two or three times before it happens.
I have no idea what type or how much information I have lost but one of the reasons I joined My Heritage was to have the option to back up "everything" onlne in case something went wrong with my computer.
Version 188.8.131.5274, fails to load ftb files. Was working a few days ago. Tried old backup files, same result. Also could not load from family site, or even load the sample project. Tried reinstalling FTB, same result.
I added a family member from a census with her husband and children. but it put them as the parent when really the husband is a step father. I know how to add a step parent but how do I change it once it's been added? Ive tried removing the connection and added the connection back just to the wife, but it just connects them both again.
Can someone suggest a method to obtain a report of JUST the people in the tree who are MY 2nd cousins. Identifying them for the cousins and for my children is my mission. I can see that compiling the list from all these names is going to be onerous. Thanks for your help. Wish I'd started this sooner.
I tried exporting to Excel to sort but "relationship" is not a defined field since it depends on which two.
How does one extract information from another MyHeritage tree? When researching a person, I get a match in another MyHeritage tree and I save the record. When I then tell it to extract information to my tree I get a message that says "Coming soon: extract info from MyHeritage family tree individuals.". I can extract information from FamilySearch and other trees, but not from trees on my own paid for service. Please help, there is lots of information I would like to extract to my tree.