I have a real problem. Talk Talk discontinued alongside hundreds of other users my 20 years old Lineone email account this week by invalidating my password. This means that the above email address, with which I once registered 10 years ago cannot be changed to a new one. I have tried but it does not work. To change I need a "valid" password for the old lineone email and exactly that I do no longer possess. For "security reasons" Talk Talk are not willing to re-set my password because I do no longer live in the UK but in Austria.
Now, before someone asks: It is a chicken before the egg situation. Because my password has been invalidated by Talk Talk I cannot access my account website to re-set the password myself, which precisely needs this password. So you see, I am stuck!
Can someone help me. I am a Premium Plus client since 2011. But the only way to contact me is on the alternative email address
I am more than happy to go into more details, if required.
I would like to "dis-connect" my X husbands side of the family from matching results, etc but not sure how to do it. I want it to stay as it is for my kids but don't wish to work on it. Is there a way to do this?
I'm trying to solve a problem caused by my change in email address. Every "solution" I find in the Help articles begins with the instruction "Logon to your Site", but what does this mean? I have my Site ear-marked and can go directly there with a simple click; also, a simple click in FTB gets me there.
I have changed my email provider, and cannot now Sync. I have updated my email handle in both my FTB and Site profiles to BuhrmanP@gmail, but when I attempt to Sync from FTB, I am told that my Project still belongs to BuhrmanP@aol.com (under which I originally began with MyHeritage). I can find no trace of the old "owner" name in either the site or my FTB project.
While I wait for an MH response, I thought I might ask if anyone here has an answer.
Is there a way to create a link to another family tree possibly in an individual's profile?
I currently have two seperate family trees (one for my father's family,the other for my mother's) and would prefer not to merge the two. My mother is, of course, in my father's tree and I would like to have some way to jump to her family tree from within her profile information. Is this possible?
Ok i found some relations that match in another part of my tree is there a way to merge them together and not have to add them all in again because i haent found a way i started adding but i wonder if there is a way just to merge them together somehow. It is where i follow up the tree and they married 2nd cusins i think it would be or something like that.or they might be even longer its in the 1600's and 1700's thanks i hope you can help
I'm new to the process. A family tree website has been established and filled. I would like to know whether or not to download and use GEDCOM. What are the benefits for me (increased capacity, printable, shareable data, etc.)? Will it allow me to be able to contact the author of another family tree with shared links?
The functionality to be able to confirm new "Smart matches" by a Website seems to be no longer available as a way to confirm a group of family members in a particular myHeritage website. I liked being able to choose that way to process new Smart matches. Anyone else agree?
I agree with you. my heritage has completely destroyed my interest . the old way was enjoyable and easy. so now they dictate how we receive info, while still expecting us to pay for that. very disappointed anne steel australia
I am perplexed. I am wishing to understand how My Heritage family trees work. Some time ago I started to add my family tree to this site, but became disillusioned with the content of some of the other trees, too reminiscent of another genealogical site so I didn't continue. Just this past week while doing some research I inadvertently ended up in My Heritage with a discovery that a whole branch of a distantly related tree was actually attached to my tree. Now I am not sure how this happens but I would have thought the only people on my tree would be those who I have entered. Of course I cannot contact the owner of the other tree unless I pay a subscription, which I find annoying if I just want to find out where they got their information. I printed out a genealogy report of the said family and just the first page has far too many errors for my liking. I use Ancestral Quest which is of course now attached to My Heritage, but again not useful is I don't have a subscription. I am assuming that now this tree is attached to mine I can go in and change any errors. Haven't actually tried that yet. Looking forward to hearing from you regards Margaret
I have a free account with no subscription. In the top left corner I can see indicators: 0 Smart Matches and 1 Record Match. At the same time on my family site I can see in Polish language "97 people 0 photos | See Discoveries (5)". When I click the "See Discoveries" I'm being redirected to Instant Discoveries and there's information that there are no discoveries for me. I guess it's a bug.
I don't know who has access to my tree and has been allowed to change my name to Toni Smith? I find this very disturbing. I would like to know how this has happened? I received an email about this update?
I need to add the rest of my family members. This is my first time on this site and I think it is great, ever since my parents did I was looking for a site that I can do my family tree and saw your commercial and the rest is history.
I'm looking at creating my own family tree website and have been looking at yours
What I want to do is create the site, and then add the individuals as time permits.
Is it possible, to keep everything private until I have finished, and then published the tree, or switch it on ?
All of my records are still in a filing cabinet, and I'm slowly scanning and adding into the free version that I downloaded a month or two ago, but I do have 2 drawers full of info, and it is info that I want to share,
I'm reluctant to start publishing immediately, as the links to other people's ancestors are too easy, it kind of takes the challenge and the research out of it, which I'd prefer not to do yet,
Do you have any suggestions,
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Im trying to put togather our family tree, the app has been doing great till i added my sister and her family it has 2 of her children listed as her grand children , it will not allow me to correct the problem i know these are her children because i taised them as my own please help.
Every time I try to use smart matching in one of my trees I get a small pop-up with the message "The parameter is incorrect".
I am also unable to open another tree if I've opened this tree first and I cannot close the family tree builder program - I have to open task manager and close it from there. I get the same message for all of these actions.
I synced my tree once after I started getting this message but now I get a message say syncing has been disabled.
I've added several new people to my tree and wondering if I should just start deleting them in hopes that will fix the problem. I can't see anything obvious wrong with any of the entries though and don't want to do this needlessly.