I'm not able to see photos any more for the people in the tree, either tree or profile view, although the photos are still in the photos folder. I note that everything seems normal if using Firefox or Microsoft Edge. I've re-installed Google Chrome for the desktop and it did not fix the issue. Using Chrome on a mobile device does not display these issues.
So the issue has been narrowed to Google Chrome Desktop, where I do most of my work!
My son has built a family tree on ancestry.com. Can I import it to myheritage.com? I don't want to remove his family tree from ancestry.com, I only want to copy it to myheritage.com so that it exists on both sites. Is this possible?
I used to be able to view my family tree but have been unable to for a while. I get a message saying "An error occurred. Please try again later". I tried using different browsers but no luck. Any suggestions? Thanks.
My wife, who is obviously a site member, has just received the results of her DNA testing. However I have found that I am unable to upload it to her profile. When I queried this with the phone help service I was informed that results of MyHeritage testing could not be uploaded whereas if her test had been done by Ancestry or 23andMe it could. This is crazy! Also she is unable to get her haplogroup details. What does she do - get tested by another lab?
Another thing, if she wants to compare a match with another person's tree, she also has to take out MyHeritage membership.
I am new to MyHeritage. So far I have a basic membership. I have been an ancestry member for several years, but want to share family history with those extended family members that are not ancestry members. I would like to create at least four sites with the home/starting person being one of my four grandparents on each site. Each time I start a new site with a new tree, MH wants each tree to begin with me, which I don't want. Is there a way around this? Thanks!
I have tried to export my family tree to Gedcom and it states that "Your GEDCOM file is being generated now. This typically takes a few minutes. When it is ready you will receive an email with a link to view it." It has now been over 4 hours since I first did this and I have not received an email with the Family Tree file. The webpage is still showing that it is generating my GEDCOM file! Please investigate what is going on.
For the past few weeks I've been getting this error for various Record Match pages:
Could not load QuickSave data: fetch-value-add.php: Match could not be found for match id: I-360546281-7-7001374-R-40001-1203954561
Process: Click on Record Matches button for person in Family Tree Builder, which opens browser to Record Matches webpage. Clicking on the orange 'Review Match' button loads into the new page, and displays this error.
How can I sync my family web site with the FTB or export a GEDCOM file? I mean I should be able to edit my family tree in the family tree builder, but no, it doesn't want to let me. It doesn't show up.
Another option would be to allow me to get a GEDCOM file for my family tree, as the manager doesn't come on the site anymore and doesn't use/abandonned the email associated with that account.