I'm not able to see photos any more for the people in the tree, either tree or profile view, although the photos are still in the photos folder. I note that everything seems normal if using Firefox or Microsoft Edge. I've re-installed Google Chrome for the desktop and it did not fix the issue. Using Chrome on a mobile device does not display these issues.
So the issue has been narrowed to Google Chrome Desktop, where I do most of my work!
After waiting weeks to find out that you cannot upload the raw data generated from My Heritage, I am Wondering, WHAT I can do with this raw data? I surely don't understand, thought this dna test was suppossed to show me my Heritage?
Can someone explain this, or is this just a scam. a waste of time and money.
'It is not possible to upload MyHeritage raw DNA file to the website'
My son has built a family tree on ancestry.com. Can I import it to myheritage.com? I don't want to remove his family tree from ancestry.com, I only want to copy it to myheritage.com so that it exists on both sites. Is this possible?
I used to be able to view my family tree but have been unable to for a while. I get a message saying "An error occurred. Please try again later". I tried using different browsers but no luck. Any suggestions? Thanks.
I ask the MyHeritage site management to restore the classic version of the cover page for site administrators, as all regular users, it's better not to think of it, and also add the entire number of upcoming birthdays of relatives!
I am new to MyHeritage. So far I have a basic membership. I have been an ancestry member for several years, but want to share family history with those extended family members that are not ancestry members. I would like to create at least four sites with the home/starting person being one of my four grandparents on each site. Each time I start a new site with a new tree, MH wants each tree to begin with me, which I don't want. Is there a way around this? Thanks!
Just wondering if anyone can explain why a photo would disappear from my family site but still be in the family album. Two photos went missing before and were added again by my nephew. Now, the photo of his wife has gone from her unit again. I don't understand why this is happening, cany anyone help?
On the DNA results page it suggests going to Family Tree DNA, and when I did I entered my Kit Number only to find the data has not been transferred to FTDNA. I have requested this be done and received an automatic reply,
I have tried to export my family tree to Gedcom and it states that "Your GEDCOM file is being generated now. This typically takes a few minutes. When it is ready you will receive an email with a link to view it." It has now been over 4 hours since I first did this and I have not received an email with the Family Tree file. The webpage is still showing that it is generating my GEDCOM file! Please investigate what is going on.
I uploaded file for DNA matching and it worked about six weeks ago. Now DNA match does NOT exist for my id. I just received email telling me that I have DNA matches but when I click on option to view, there is NOTHING. WHY??? I just rang technical support and I was about 30 in the queue!
I have my DNA from Ancestry and went to download it to my site on here. I followed the instructions and had no problems until I went to download it to this site. When I click on the upload button a message comes up saying I need to sign in to Familysearch. I googled Familysearch and made an account and signed in. Not sure why I did it but I still get the same message when I try to upload. Is there another Familysearch?