How exactly do you make a bug reprot to this company (myhearitage) when their message system for reporting bugs is broken and their telephone line system results in the message "the other person has cleared " as soon as you press the correct option ?
Is MyHeritage in Meltdown ?
There are several bugs that have been there for over ayear now and worryinbgly, nobody seems either able or prepared to fix them.
1) It is still impossible to restore the default welcome message on the family tree intro page
2) FTB version 8 still displays "invalid sync error" when syncing from the program, no matter what the result
3) When trying to post messages to help other users who have incorrectly copied information from my website to theirs, the page asks me to enter an anti-spam code, unfortunately the box with the spam code in it is blank therefore no message can be posted. see attached (if the system doesn't have a bug stopping me from adding the attachment that is )
I finally (after trying for a week) got a successful GEDCOM uploaded and then downloaded into Ancestry.com. Everything but the 1700 photos made the trip. The correct "photos included" button was checked. That was my first experience with GEDCOM. Is there any expectation of a different result with photos surviving with more tries?
What is the best way of adding periods of residency for a person? Say, 1910 - 1915 at Address A.
I know I can add, say, a specific date (for example, Residence -> Census), but rather than that I'd like to add a period with multiple citations to back it up (e.g. multiple censuses, yearly electoral rolls, etc)
I have made a number of people in my family trees "private" due to privacy concerns expressed by some people. I clicked on the "This person is private" checkbox and then synced to my Web site. It indeed marks the person private but the person appears as "Unknown" when I view the family tree.
I have seen some trees where the name of the person appears as "Private" followed by their last name/maiden names if applicable. I would prefer that the people I mark as private appear with "Private" instead of "Unknown." Is there any way I can do this?
This site is poorly built for those of us that are visually impaired and using a screen reader. I thought I had updated my home page welcome message, but I can't find it on the home page. What am I missing? Thanks.
In the online family tree, some family members have a black band on the upper left corner of their avatar/photo/silhouette. I've searched the help site and forums and cannot find the key to what this means.
There is potential here for a feature request akin to a centralized icon key/decoder.
When I created my new MyHeritage account, I imported two separate GEDCOM files. I had exported them from Geni. One of the files was my blood relateives. The other file was my wife's blood relatives. Now, I think I have two separate trees in myHeritage. I'd like to have just one family tree. I'm not sure if this question makes sense, so please feel free to let me know if I can be more clear.
I merged 23andme to my heritage family tree. Now I cannot get to my tree except thru 23andme. When I do, I am going as someone requesting membership and not as the site manager which I am. How can I get back to my tree as the site manager?
This is my last try to report MyHeritage bug and I hope it will not be ignored as the previous problems.
I create a person and put its job into its details. When the job string contains diacratics, these characters are lost when the tree is downloaded into Family Tree builder. For example, I write job "mistr pekařský" in Online tree, the FTB will contain "mistr pekask" only and this malformed string is transferred back to online tree on synchronization.
It does not happen, if I write such job in FTB directly.
Please, fix it and do not ignore people's problems.
All of a sudden, about a couple days ago, the site stopped showing how I am related to other leaves on my trees unless the relation is incredible simple (basically just direct ancestors and my parent's cousins, otherwise it no longer bother tells you stuff like 3 rd cousin 3 times removed or 3rd cousin's step-brother's wife's son, etc.).
I have started 2 new trees which have basically split my family tree into 2 smaller trees, mainly because it is much easier to work with. However I would like to transfer info from my original family tree to the smaller trees. Is this possible?
When I started my first family-wide site I added photos one by one, scanning a stack of old family snapshots. Fine!
Now I am creating new more directed sites and want to add some of those photos from the first site. I don't want to scan them again. I did not save the original scans to my computer so I assume they are stored in a file with my site..? From that first site I can view complete albums with the photos I need.
How can I access those original albums from the newer sites? Probably a simple answer for you "old timers" but my history with you began in January.
Just received an "invitation" by a member of My Heritage on my personal email. I did not accept nor followed the link. When I went to my homepage I found that I apparently already accepted the invitation ?? I would like to "research" this other family site first as I had never seen the name before.There also is no opportunity to "decline" the invitation. Has anyone come across this involuntary acceptance of an invitation ??