I click on my mom's name. I click the edit. I scroll down and i can't divorce her from my dad and vice versa. The system automatically has them married. I don't want my mom to see it cuzi think that'll bother her to see her last name as his again.
I've been locked out of all DNA information for close to a week. I had been using it without difficulty now it says DNA not avaiable in my country.I tried calling cusomer support yesterday and was 19 in line. Just tried again and the message says to call back after 7am. It's 12:30est US. I can't find anyway to email tech support. I've checked my settings and I am still listed under US. I even got an email alerting me to a DNA match but i cant get in to open it. ANy thoughts or suggestions
I ordered the DNA kit for my daughter (in my tree) and the test they sent had a problem with the code on it so they sent her another one. She has received the results, I think she thought she had to buy an account so she signed up on My Heritage and started a tree. How can I connect her back to our main tree and hopefully get more family matches?
I couldn't figure out how to 'download' any DNA data because the options are not My Heritage even though it's where I bought the DNA test from.
Last question, I promise. Why are there so many DNA test choices and which is the best one to select if I want to try the full medical panel as well?
I have been able to access and have been notified of matches with no difficulty, including yesterday. I am now getting a message "DNA is not available in your country". Did something change or is there another explanation. The number 1 reason I chose to use MyHeritage is because of its connection with 23andme.
When I enter data in English and then change language for instance to Polsih data entered in English is not present in Polish language version. It means that I have two different trees one in English language second in Polish.
I found it very aggravating to NOT find an email link to contact customer service. If you have one available it certainly did not show up on my end.
I would like to express my concerns that I am not happy with this site. You have a lot of good ideas, however, it is not what I would expect for the money. Searching, does not give me the results that I get from other FREE sites, let alone ancestry.
These are ONLY MY opinions and not those of others. Thank you for allowing me to express my opinion and my concerns.
Hello. Please help. In my genealogy he appeared next to my wife one more person - empty field with no name that I can not erase - see. My generated diagram. How can I remove it? Thank you for the advice. Bohumil Petru Czech Republic
On 3 January 2017, I was pleased when profile photos were included in my first family book. Sadly none since then. Yesterday, 26 Feb, my most recent family book disappointingly lacked photos. Your help appreciated. Roger Baird
I can enter data manually into my tree or import a GEDCOM. Is there any way for the system to download data from FamilySearch into my tree?
Within Ancestry I can download four generations from Family Search into my tree or with my Legacy software I can download unlimited generations. Just wondering if my MyHeritage tree has similar direct import from FamilySearch functionality.
I have a real problem. Talk Talk discontinued alongside hundreds of other users my 20 years old Lineone email account this week by invalidating my password. This means that the above email address, with which I once registered 10 years ago cannot be changed to a new one. I have tried but it does not work. To change I need a "valid" password for the old lineone email and exactly that I do no longer possess. For "security reasons" Talk Talk are not willing to re-set my password because I do no longer live in the UK but in Austria.
Now, before someone asks: It is a chicken before the egg situation. Because my password has been invalidated by Talk Talk I cannot access my account website to re-set the password myself, which precisely needs this password. So you see, I am stuck!
Can someone help me. I am a Premium Plus client since 2011. But the only way to contact me is on the alternative email address
I am more than happy to go into more details, if required.
I would like to "dis-connect" my X husbands side of the family from matching results, etc but not sure how to do it. I want it to stay as it is for my kids but don't wish to work on it. Is there a way to do this?
I'm trying to solve a problem caused by my change in email address. Every "solution" I find in the Help articles begins with the instruction "Logon to your Site", but what does this mean? I have my Site ear-marked and can go directly there with a simple click; also, a simple click in FTB gets me there.
I have changed my email provider, and cannot now Sync. I have updated my email handle in both my FTB and Site profiles to BuhrmanP@gmail, but when I attempt to Sync from FTB, I am told that my Project still belongs to BuhrmanP@aol.com (under which I originally began with MyHeritage). I can find no trace of the old "owner" name in either the site or my FTB project.
While I wait for an MH response, I thought I might ask if anyone here has an answer.