10 months ago my on line family tree suddenly became totally unusable and all information in accumulating over 3,000 individual entrys was lost. I spent four months trying to get help and all I got was promises that were NEVER kept and after that long I STILL had zero access to my family tree and it's hundreds and hundreds of hours of my time. I gave up and wrote the entire situation off .....BUT.....I then received an email a couple of weeks ago telling me they had a fix for the problems with my tree. I was instructed to download a NEW version of tree builder software then sync my tree using that new softward and all of my problems would be over. Today, I did just that....I downloaded the new version of tree builder and all went smoothly. Next I synced my family tree to my on line tree and it performed EXACTALLY as it had in the past 10 months. It downloaded 72% of my tree to the on line site then froze there and over the next 10 hours it never loaded anything further. That was precisely how the original problem occurred and......SO much for believing and investint even MORE time in this useless site.
By the way it is VERY handy to have tech support available between 11 PM and 3 PM 4 days a week. I supose I am the ONLY person who ever uses the tech support or maybe others have already given up on getting any help.
OK NOW I want to issue appologies because (somehow) after a two day wait, I go to my site and for the first time I can actually see my tree. Apparently it took a couple of days to take effect but NOW I have had a larg part of my work restored. The biggest problem now is that while I have my photos in the photo file they do NOT appear under the profiles of the individuals I had put them in. Looks like a have some more real work to do to try and find all of the photos I used and get them back into the profiles. My site was 3,125 members and now is is slightly more than 3,000 so I lost about 125 people of so but that is small potatoes compared to have NOTHING to show for my work. My thank you to tech persons who found a partial fix for my issues. Now if I can figure out how to get ONE of my now two trees deleted but I am frankly afraid to touch either of them.
Please help. The system inadvertently switched me to an earlier version of my tree. Family tree has had problems connecting all day. When I go to page for backup version, it asks for my password, and doesn't recognize it. I spoke to customer service and she swore, she'd call me, but of course did not. Now I have to wait till Sunday! Can someone help me here?
I've found that I have numerous duplicate entries in my tree. The instructions in Help are useless, as they appear to pertain to an earlier version of the software. If anyone knows how to eliminate duplicates, please pass along the information.
My Heritage states that I can invite three relatives to view my Family Tree for free and I have done so. My problem is that when they attempt to view the tree you try to charge them $15.00! Why is this?
I have noted for the past several months the Family Updates Emaill for our site has not been received by myself and several of my sites members have recently contacted me about also not receiving these EMAILS recently.
I have rechecked 'spam' and other EMAIL settings these have not changed no impediment there, neither have the the 'preference' settings on our MH site i.e. Send site members a weekly updates email & Subscribe me to this site's updates email are both checked!
These updates are important for my site members as it does keep them informed and engaged with our research project.
Are there any other MH subscribers experiencing this issue?
PS I did note an issue where another MH member had not been receiving 'Event Reminder' messages I do not think this is related to the 'Family Update Emails' however I noted my calender setting was also 5 years I have amended this to 10 years
Hello, I'm webmaster in Jaroš a Kozúbková rodinný web (https://www.myheritage.cz/site-173285551/jaro%C5%A1-a-kozubkova-rodinny-web) and i cannot to edit person or add new persons. This feature was available for me in the past. I Didn't do any changes in membershift of site members. It is possible to fix it back?
I have noticed that for the past few months, I am no longer getting any event notification mails from my myheritage site. In the past for any event like birthday,marriage anniversary etc I used to get a notification one or two days in advance but not anymore. I checked in my settings of the site and notifications are already enabled.
I also checked my spam folders and there also no mails of events
firstly i wish to apologize to all, i know my tree has MANY mistakes, doubles and incorrect information . i do not know how to correcting all of it without messing it up worse, so i am afraid to touch anything. if any of you are able to correct anything please FEEL FREE TO DO SO. also for robert berube and toby freeman i have found that the information for sophie delphine lepage mt great grandmother IS NOT CORRECT. i have since found the following - she was born may 5th, 1843 in trois pistoles quebec. she died in 1906 in st. hubert, temiscouata quebec