However, the problem is not FTB. I have not used FTB to sync to my site for 18 months because sync is unreliable and prone to corrupting the online site. Once I realised that I stop syncing. Also multiple people edit online so FTB editing is not really possible anymore. I only download the site to FTB (yes the latest version). I do not upload or sync. So this is not the source of the problem. It appears to be a change made recently to the online site.
Now I will have to open every biography one at a time and remove the added html code. Opening the biography in the editor removes a lot of the markup language, but not all of it. Things like no-breaking spaces ( ) and quotes and hyphens and apostrophes are all still rendered in html code that needs to be manually removed. Embedded image links are also broken.
I can only presume myHeritage recently made a change to the online software or to the embedded editor.
It is very frustrating how months of work can be destroyed by myHeritage's online site.
MyHeritage was able to identify that when I checked an older copy of my tree it synced with the online site and corrupted my online site. Even though I thought autosync was disabled, opening this file still triggered a sync. I normally never allow FTB to sync because syncing simply can't be trusted.
FTB sync continues to be a problem and corrupt sites. Ever since I have been a member of My Heritage the business has known that syncing is corrupting people’s online work. Yet they appear to have done little about it. The new upgrade to version 8 hasn't solved the problem. If you have multiple online editors or if you predominantly edit online and occasionally edit different records offline, or others edit online and you edit offline, then sync at your own risk. Your records are being changed and data is being lost even if you don't immediately realise it.
Looking through these forums you will see plenty of examples of wrecked sites and lost records and damaged photo albums caused by sync. Never one solution. No obvious attempt to fix the software.
please let me share my current tactic of survival in the not perfect world of MyHeritage.
The first precondition - I cannot rely on MyHeritage (like any other vendor) that my data will be well maintained on the website on MH ONLINE forever. Morever, the MyHeritage offerred online backup services (I have paid for) for your satisfaction acknowledge the backup events, however you cannot restore your data from the backup, it simple does not work. In combination with no support from MyHeritage this is big risk of loosing all your data and all your work.
The only reason I accepted to use MyHeritage - option to have all data locally (FTB project). This is the only way to secure proper data backup and storage. Therefore I consider that my primary data are on FTB project locally and MH ONLINE tree is working copy for collaboration with my relatives.
Right, FTB <> MH ONLINE SYNC is real headake, it destroys data integrity. In combination with no support from MyHeritage it is disaster. To my 1 year experience FTB is doing nothing irreparable with local data, the problems is how these data are uploaded to MH ONLINE.
In this not perfect world of MyHeritage the key for survival is in my hands - local FTB project which I can convert to GEDCOM and switch to other vendor at any time.
Would you please change your browser from Firefox to Google Chrome and try again to view your Pdf document.
I have come across this issue with another user and they too were using Firefox as their browser. When I tested the case here I was able to view their Pdf documents and after mentioning this to the user they also could view them using Google Chrome.
Two weeks ago "Smart Matching" no longer added information or close relatives to my tree upon confirmation. The feature accepts the match as complete but no new information or close relatives are posted to my tree.
After a few emails were exchanged with Tech Support the problem was identified as a "Bug" and my issue was logged.
Today the problem expanded. I can no longer edit or add information to anyone in my tree. When I attempt to do so I get an "Error" message, advising me to "Try again later". This new development has lasted throughout the day.
I use MyHeritage online rather than FTB due to past data loss.
Can anyone advise if there is anything I can do to remedy or work-around these problems?
This is to let myheritage know - that I have had it with your bad helpdesk ad support service. I have now been waiting from Dec / January (... cannot even exactly remember, as it is soooooooooooooo long ago - but I believe it is more than 3 months!!!!) - that I have been waiting to be helped by you. I have sent you various emails and I have also phoned you about 4 or 5 times and no one has helped me yet! Your backup service is not working on my side and I have lost most of my years and years of work and profiles. I have had it all on my own familysite, ( have not been working in myfamilytree buider as far as I know.) I am a premium plus member for many years and I cannot undstand how I am not helped yet - as I am paying good money for this service. Vague answers and promises are just not good enough anymore and I cannot tell you how crosss I am today. I was told various times that someone would phone me back, to take over my computer with viewfinder - to help me to retrieve this January 2016 backup. I also cannot get any ''discoveries'' anymore. Please get in touch with me! I have had various customer support ticket numbers and still no one is fixing my techno problem. My profiles are down tomore or less just over 4000 - where it should be almost 12000! I am extremely upset. My dad is failing in health and I cannot print this for him, which is what I wanted to do all along and your system and suport are now letting me down in doing this for him. I do not have much time left! If this is not solved - I am cancellng my very long subscribtion and I will let everyone know how bad your service to a very old customer has been. I am extemely dissppointed! I am going to the top with this - I am teling you now - solve this matter, or there are going to be ripples all over you! Wilma.
Somebody has mispelled maiden surname of my grandmother, and while all the other info like birth date, death, children etc corespond I would like to let know the other person to correct the spelling. It is obviously the same person.
Also, i just got match from GENI, there they have death date of my grandmotther as 5th February 1888, which is actually her birth, there is no way to correct the data, or notify anybody. There are other informations which I know I have right as I got them from archive entries and other people have them wrong. I just wonder how much can be trusted when people cannot correct obvious nonsence?
Sometimes I see the similar problem. The other person has some wrong/inaccurate data, mispelled surname or some other difference which even causes that such person is not found by SmartMatch. I am 100% sure that it is the same person so I would like to do something like "manual smart match" - the feature which would pair mine and remote person and send info to the remote side that match was found but their data are inaccurate.
Yes the data from GENI do not show anything about the other tree, and there is no contact function. I did contact all the people who had the misspelled name or other detail wrong but they did not respond or fixed it.
My paternal grandmother has been a mystery to me, and my father and aunt, for all our lives. All we know are the following:
-Told name was Mary Layne Hewitt
- Had 2 children with Harry Francis Koontz (1 boy, Michael Kevin in 1956, and 1 girl, Patricia Alice in 1959)
-Michael Kevin was born at Camp Pendleton, CA, since Harry was in Marines at that time
-Mary was 22 when Patricia was born
-Disappeared shortly thereafter.
My father and aunt spent most of their childhoods in and out of foster care and never knew their mother. We have been engaged in a lifelong search to find her, and at one point, Oprah almost took up the case to help us find her. Any insights or info?