Tried a couple of times to have you call me for code. banner says tele# incorrect. finally just ignored statement and clicked on proceed. success. Immediately found that i had been billed twice. cannot contact via phone..always busy. next step to get resolve issue with charges???
How can I sync my family web site with the FTB or export a GEDCOM file? I mean I should be able to edit my family tree in the family tree builder, but no, it doesn't want to let me. It doesn't show up.
Another option would be to allow me to get a GEDCOM file for my family tree, as the manager doesn't come on the site anymore and doesn't use/abandonned the email associated with that account.
I click on my mom's name. I click the edit. I scroll down and i can't divorce her from my dad and vice versa. The system automatically has them married. I don't want my mom to see it cuzi think that'll bother her to see her last name as his again.
I've been locked out of all DNA information for close to a week. I had been using it without difficulty now it says DNA not avaiable in my country.I tried calling cusomer support yesterday and was 19 in line. Just tried again and the message says to call back after 7am. It's 12:30est US. I can't find anyway to email tech support. I've checked my settings and I am still listed under US. I even got an email alerting me to a DNA match but i cant get in to open it. ANy thoughts or suggestions
I ordered the DNA kit for my daughter (in my tree) and the test they sent had a problem with the code on it so they sent her another one. She has received the results, I think she thought she had to buy an account so she signed up on My Heritage and started a tree. How can I connect her back to our main tree and hopefully get more family matches?
I couldn't figure out how to 'download' any DNA data because the options are not My Heritage even though it's where I bought the DNA test from.
Last question, I promise. Why are there so many DNA test choices and which is the best one to select if I want to try the full medical panel as well?
I have been able to access and have been notified of matches with no difficulty, including yesterday. I am now getting a message "DNA is not available in your country". Did something change or is there another explanation. The number 1 reason I chose to use MyHeritage is because of its connection with 23andme.
When I enter data in English and then change language for instance to Polsih data entered in English is not present in Polish language version. It means that I have two different trees one in English language second in Polish.
I found it very aggravating to NOT find an email link to contact customer service. If you have one available it certainly did not show up on my end.
I would like to express my concerns that I am not happy with this site. You have a lot of good ideas, however, it is not what I would expect for the money. Searching, does not give me the results that I get from other FREE sites, let alone ancestry.
These are ONLY MY opinions and not those of others. Thank you for allowing me to express my opinion and my concerns.