So, I ordered a kit and sent it in August 28th. I saw the notice about things being delayed because the hurricane, but my status still hasn't changed at all. Still just shows the my kit has been activated, it not updating to kit received. Was it lost in the mail or something?
I am so upset. My DNA results have me being 35.5% Iberian. No one in my family is from Spain or Portugal. Mother is dutch, Germam, English. Father is German, Irish, English. I show 0 ancestry going back to 1500's from this area. This has caused me so much distress. Both of my parents are passed. So many questions.
I am getting very unhappy have heard nothing, think maybe I got hyped out of my money... order number= 366505321 what are results do not tell me to call because that is a waiting game i never win already lost over 45min waiting for some one to answer and then get cut off. I thing NEWS reporter at KGUN9 will answer his phone a lot faster. This program along with 23and me need to be looked into.
I have posted a kit back to you 13 Business days ago from London UK and you have not updated the tracking page as it being received. While I understand there has been an extremely serious weather catastrophe, I see nowhere on your website any news about what has happened to all the kits which must have been sent to you over the last few weeks. Also if kits reach you so late how credible would the results be? Could you please update your website accordingly and not let us in the dark? Many thanks. Frankie.
My wife and I ordered kits, received them the same day and mailed them back the same day. I received an email that my wifes kit was received at the lab on Sept3 (2017). Mine has not been received. I contacted them by a Face Book message and the said the storm in Houston had caused a dely. I fully understand! This morning I received a reply (FB) from them saying to wait 2 weeks and monitor if it had been received. Come on! our kits may not have arrived at the lab on the same day - fine - but 2 weeks? rediculous! They have a statement on their site about the lab being on the 8th floor and kits are safe. My reply was at some point these kits were on some road/highway in Huston and at some point on the 1st floor of the building. The kits were somewhere in transit after the storm hit Houston. They advertise results in 4 weeks. Even if it's still on it's way (fat chance) it will be a minimum of 4 weeks before they even say they received it. No offer from them to send a new kit immediately. Extremely bad customer service.
Due to the need of personal replies and further investigations, DNA questions cannot be replied here on this public Forum.
For every questions or comments about MyHeritage DNA, please contact our Support DNA team directly to support@myheritage.com. Please make sure to write DNA on the subject of your e-mail, for a faster redirection of your ticket to the relevant team.
Since the results are individual for each user, a generic reply would not be relevant and applicable to each inquiry.
At the bottom of this page you can also find the link 'Contact us', which contains the telephone numbers of our Support per country and language.
I live in the UK. I have an important question about my DNA results but I am unable to make contact with My Heritage. The My Heritage telephone number for the UK has been discontinuaed but no alternative number is in place. Please, how or who can I contact regarding my problem?
I have had my DNA Results for some time now, but I have been curious as to how far back the DNA of registered users are traced back. I could be wrong as I once searched before on this topic within this website and others, but I remember reading that the DNA of users are traced back several hundred years in the past. I am very intrigued as I want to be able to calculate what time periods or centuries my different ancestors were living, in accordance to their ethnic backgrounds. If an expert or employee at MyHeritage can help me with this topic, I'd appreciate it.
I sent 2 samples at the same time, one for my wife and one for myself. The USPS tracking numbers showed both were delivered to the lab. However, my wife's DNA was listed as "received by the lab" on 25 August, while mine is unaccounted for. I know it was delivered, but where could it be? I'm getting concerned that a sample of my DNA with my name attached to it is unaccounted for.
We are receiving regular reports re the dire situation in Texas here in the UK and I hope your staff and their families are safe.
I fear that the sample may well get lost/destroyed in the postal sorting offices as it has not yet been received at your labs. When this crisis is over would you advise the situation please?
I ordered my kit a week ago and just received it, I already did the swab to cheek for saliva extraction. And I was ready to send it out, however upon looking at the return address, I realized the DNA test labratory is located in Houston. Question is can I still send it to you guys for testing? I checked with USPS in the Houston area for the designated zip code and the mail service states they will resume on wed Aug,30. I am curious if the lab will remain closed until further notice or if its continuing normal operations, I do not want to send my kit back for testing and for it to be joy riding with the mail service, as the lab may or may not be operating.
Why can't I upload myheritage dna results to myheritage family treebuilder? It will take ancestry, 23and me, and family treemaker but not myheritage's own site.
Tried uploading 23andme results, full genome, in both zipped and unzipped form, neither worked. Tried phoning tech support inside the given times - unavailable!
Pathetic performance by My Heritage! Suggest that if you want to gain some credibility that you should sort your systems out!
I beleive that there is a mistaken assumption by My Heritage that DNA cannot be collected in various states because it is prohibited. A cursory examination of this type of restriction show that this is appllicable in criminal cases.
My Heritage when I called them said that it was prohibited in Alaska and I cannot have my DNA analyzed since it is prohibited in my country (it ws explained that country means stete). I changed my state of residence to Maine where I am now residing and it still will not allow me to have anything to do with DNA.
I tried to report this but they required a prtscrn sample which I could not for some reason. Since I could not provide it, I wasn't allowed to be involved with DNA.
I have had DNA analysis done with Ancestry, FamilyTree DNA and 23 andme. They had no objections to my being included in their DNA projeccts.
The above page has incomplete family information. They have only a partial household listed. The family is continued on the next page of the census , and they didn't list the rest of the household on the above page
I have been searching for either the descendants or ancestors of Maurice or Morris Maroney and Kathleen O Brien MAroney of Ireland for many months to no avail. They lived in either County Limerick or County Clare, but I have no address. Their son, Edward Maroney, Sr, came to America in the late 1800's at the age of 17 with an aunt and uncle whse last name was O'Conner. I do not have a first name, though. We know only that Edward Maroney had siblings whose names might have been MAry, James and Michael. I am the great granddaughter of Edward and have been named Kathleen after my great great grandmother. I will be traveling to Ireland his fall and woud like to make contact with my distant cousins , if they do exist. If nt, I would like to find out what happened to them.
Bonsoir, je viens vers vous car je viens de voir sur l'app (puis sur le pc) que l'on savait switcher entre deux versions. Toute embalée j'ouvre les nouveaux résultats, et je vois qu'ils sont completements différents de ce que j'avais avec la première version. Je ne comprends pas comment mon adn peux passer de 4% d'anglais à 68 % ... Je suis perdue. Je me demande si tout ça est bien sérieux? Ou si il y a eu erreur. Bref j'attends des réponses. Merci d'avance
Hi, i just saw that i could change the settings to see the results of the new version the 0.95. And... my results are completly different... I was 38 % scandinavian 27 % italian 30 european west and 4%british and irish, and now im 73% british/irish and 28 % east european? I dont understand at all how it could be so different, what should i believe? Thanks to give me answers about that.
This is a VERY SERIOUS (JUST ANOTHER REMOVAL OF A NECESSARY AND LONG-TIME OPTION TO ADD AND READ PDF DOCUMENTS) as I have 11 sites with hundreds of PDF documents I wanted to preserve for other family to see, BUT THEY ARE NO LONGER READABLE and I cannot upload PDF documents anymore.
I don't know when this changed, but this is the final, FINAL STRAW. I will be warning ALL of my 11 site members AND especially notifying Eastman's Genealogy Newsletter who has been advertising MyHeritage Users.
I will be going back to Tribal Pages AND just posting pdf's on FAMILYSEARCH, which is FREE and has unlimited storage of documents and photos.
I cannot even find a place on MyHeritage anymore to email Support. VERY, VERY SAD.
I know also why I stopped using Legacy as it s now owned by MyHeritage. You had a good site once upon a time.
Anyone know of a Class Action Suite for this site?
Unimaginable to no longer read or upload PDF files--WHY IS THAT?
I have been using your programme for about 4 years. It is really a perfect programme but I encountered a problem and I couldn't have corrected it yet. The problem is that one woman has married with a man in the same family with the same surname as well. When I want to show the granchildren table, this family is shown under the parents of the woman but not under the man's parents.
If you help me to correct this problem I will be very pleased.
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