On 18.06.2018 I orderd a DNA package. On my Visa card's bill the there are two 183,9EURO authorization code purchase transactions, I do not want to pay twice.
Please send the distraint by fax to Erste Bank Hungary 36-1-2362319.
Please distraint one of the authorization codes 336374 or 334661 transaction
Purchase date: 18 June, 2018
Order number: 610197861
My cards last four digit: 9835
I have been a premium plus member of My Heritage for a number of years and have built up a good family tree.
i was promised lifetime membership at a reduced rate but when i went to open record matches and smart matches was told I needed to increase my package to include data if I wanted to read what had been sent to me.
I can no longer afford to be a part of the program. When I cancelled my membership I was assured that all of the information I had ammassed was available to me. Other members of my extended family have added names to the tree and this has apparrently put me over my allowed limit.
As a consequence when I export a gedcom to my tree builder the photos are all inaccessible,
I have been able to make family books for all of my family and it has brought great joy. Now I want to print one for my brother for his 70th birthday but cant get all of my information
I have attempted to contact the support team by phone but was hung up on because I am not a paid up member
I did attempt to upgrade to the basic so that I could get my information but program was incosistent in pricing from offer to checkout. There are live people at My heritage because I have received two emails asking if I still want to take up a membership
BUT I HAVE RECEIVED NO RESPONSE FROM THE SUPPORT TEAM AFTER 3 EMAILS
What is my next step? It is my brothers birthday in two weeks.
My existing account with My Heritage is to expire this time next week and I shall not be renewing.
Let me firstly congratulate My Heritage for their impressive software that seems to get most things right and that produces a good report when you want to print. However, they display a certain arrogance on the phone, and of course their reponse times to queries is simply abysmal.
In the lead up to next week's renewal, I was offered the usual 20% discount if a did in fact renew in a specific time period. I rang to say that I believed that I deserved more than 20%, soley based on the fact that I had over the years pointed out errors in dating to others in My Heritage, which I backed up with my research notes which I obtained after visiting various genealogy estabishments here in Australia and the UK. Some people following the same paths as myself had data in their personal trees, such as mothers being younger than their daughters, marriages at 4 years old, and of course men becoming parents at the ripe old age of 89. These issues have been corrected with my data and the members in question have been thankful for the corrections.
I pointed out to My Heritage that I and people like me do 'value add' their site and I believe that such 'value adding' deserved a greater discount. I asked for 30% and was knocked back. 2 weeks ago I received an email (as did many others) from My Heritage to state that our personal data had been hacked, and that 92 million members were affected by this action. Now if you say on average that each of these members paid US$100 per annum, then that is a whopping US$9.2 billion going into their coffers each year. The return for us, apart from the use of their impressive software is virtually zero with poor response times to queries and requests. I personally do not think that a request for a 30 or a 25% discount for loyalty and assisting others is unreasonable. Their PR skills are poor. Maybe they see losing me as a drop in the ocean, but it is still a loss of 70% of something, but it is now 100% of nothing. This does not make any business sense.
Personally I do not believe that they read any of these complaints, so this forum piece is just a waste of time. But at least I have got it off my chest.
I already knew my backgroud from family members research over the last 10yrs and this was is no way a true result. Like the rest of those on this forum, this was a waste of time and money. DO NOT USE THIS OUTFIT for your DNA research.
My family on my father's side is from Ghana. Yet my results say that it's Nigerian. We have no known Nigerian relatives nor descent.
What's more if that the genetics of West Africa are as diverse as Europe, with differences between various ethnic groups. Nigeria and Ghana have numerous ethnicities within them, and it's no use to aggregate them. It's like, if using a European example, English, Scots, Welsh and Northern Irish all have different DNA types.
It's clear that the test is inaccurate, since Nigeria has been used as a lump/catch-all.
I manage three Kits including my own. When I now go to DNA>Manage DNA Kits the three appear but when I click on the symbol to the right of the Kits and then View My Matches MY results appear! (I was wondering, over the past few months, why I have not been receiving any notifications of any new matches and now I know).
The Kits affected are FT-FAE7D3 uploaded on Oct 1 2017 amd FT-D83623 uploaded on Oct 11 2017. As neither are no longer assigned to me I have re-assigned the first but that has not made any difference.
Would MyHeritage please make the relevant corrections.
Be very wary of this organization. They put additional charges on your credit card with out approval. So far in the last 2 weeks I have had $380.57 AUD in charges from this company. The full package is $215, which I signed up for , but since then an additional $171.59 has been deducted. Requests for answers have gone ignored. Overall this seems to be a fraudulent organization.
I am a healthcare professional and had my DNA analysis done by MyHeritage. Through this thread, I have found out how misinformed a few people are about the services that this company offers.
The service that MyHeritage provides is merely genetic testing. The way they analyse the samples you submit is by checking on parts of your DNA that match certain population pools. In short, they merely determine the probabilty that your genes have the same sequence as other people from other ethnicities. Proper genealogy takes a look at things beyond genetic analysis.
THEY DO NOT LOOK AT YOUR FAMILY TREE, TRACE YOUR ROOTS THROUGH YOUR LINEAGE HISTORY, AND DETERMINE WHO YOU ARE.
I thought of sharing my two cents because it wasn't fair to anyone to vent their "disappointment" that they were provided "inaccurate results" on the basis of results of DNA loci testing. Before spending your hard earned cash on a service such as this, read about it. You'll be glad you did.
I ran my raw DNA obtained via Ancestry with whom I first tested 4 months ago through My Heritage and the results are shockingly INACCURATE. I have a good paper trail so excepting for my Jewish heritage and that is why I tried Heritage. I had planned to buy a kit to test our mom. Really glad I didn't. My Heritage has me at 68% Scandinavian and small percentages of Irish. Scottish, Welsh and English. I actually have a great deal of British and Celtic ancestry, and known German ancestry, as well as Jewish ancestry. MH matched me with a cousin with a very Scandinavian surname and his DNA column read like mine should have shown up as it does on Ancestry and in Gedmatch calculators, even showing Jewish DNA. Very disappointed and I wonder if there is some issue with analyzing raw DNA that has originally been tested with another company. Anyway, don't think I'll waste any more time and certainly no money. Again, very disappointed as I did want to find out about our Jewish ancestry as I have an extremely limited paper trail.
I admin 4 kits . I tested on FTDNA. I like the My Heritage site and opted to upload the raw dna data to it. I was on it for a couple of months and enjoyed it until I got a perfect match for myself. an identical twin. Thinking I had been hacked I deleted all the kits. I found out what had happened and discovered My Heritage was not at fault so I uploaded the kits again. However none of the matches were the same the second time round. My matches were actually my 2nd Cousins. and so were one of the other kits.This leads me to believe that my data was not deleted at all and some algorithim decided to pair my two of my kits with another kit that I manage. This was missleading and wrong. I have been working on my family tree and need to upgrade to load it onto the site. This I would like to do but what guarantee have I of the same thing not happening again. Recently I uploaded my own raw data and was again matched wrongly. HELP
I was supposed to be getting the results of my DNA-test between 29th of march and 5th of April. It is now the 6th of April and the only message that I have been given is that my DNA-test is for some reason, delayed. When these sorts of things happen (which is completely normal) try and EXPLAIN the situation to the customer. Instead, I have to wait for an imaginary date, because of an imaginary reason. I want to know what went wrong, how it is going to affect my final test-results AND how long it will take. Not only has it taken 4 months for you to deliver the DNA-kit to me, now the test results itself is delayed. Inform your customers. (Also tried calling your customer support, where I was the next in line. I waited 45 MINUTES(!) before I just finally hung up. Seems someone is not very keen on doing that specific job).
One of my biggest concerns with using MyHeritage was the complaint that they whitewashed their results; which was shown to be a valid issue once I received my ethnic breakdown.
My family history can be traced primarily through indigenous Mexico and Spain. I know that there are missing gaps in the records since a lot of it was wiped out, but, the biggest percentage was simply labeled as "Central American" which I found to be ambiguous and generic. The following percentage in my breakdown was European, which makes sense, but the results attest that I am more Scandinavian than Iberian.
Seeing this, I decided to run my results through gedmatch.com using the Eurogenes K36 source. I feel like these results better encompassed what I expected to see in my ethnic breakdown. Amerindian was the biggest percentage, followed by Iberian, and Italian. There were other European percentages but they were significantly smaller--for example, Fennoscandian was only 0.78 percent which I find more accurate in light of what I know of my ancestry.
While I believe that MyHeritage is a good place to start, I would definitely recommend using a secondary site like gedmatch to verify the accuracy of the report.
i received email in regards to dna sample with kit no mh 6s7k2d my acc no being 424336492 the dna sample was in my wifes name of heather walton 1945 as the acc is in my name i received email from heritage saying that they had received it i have been having problems trying to activate it both emails i sent3/9/18 and bck in feb
hello I wonder can anyone give me an opinion .I had my DNA results lately and I'm sceptical to say the least .Family have lived in Northern Ireland hundreds of years as far back as anyone can trace .Both names in family are Gaelic with my mothers being one of the most Irish Gaelic names in Ireland indicating ancient Gaelic ancestry .I was surprised with the level of English DNA I had as it was half of my percentage .I have no known English ancestors and the other half of my result was Irish Scottish and Welsch at 47 percent .
No other Scandinavian Iberian north Western European basically Im 98.1 percent Irish and British .
This seems right although I'd guess the Germanic English percentage to be too high ?Does anyone know does the English ethnicity indicate Anglo Saxon heritage ?Im aware a lot of the low land Scottish who came over to Northern Ireland during the plantations were Germanic who spoke scots and still to this day speak Ulsterscots a Germanic tongue.
What is hard to belive is that I have 1 percent Nigerian !And 0,9 North African !
How could this be possible if I am over 98 percent Irish and English only ?No Iberian or Italian DNA to show a journey that an ancestor would have made from Africa up into Ireland or England .
Im suspicious of the authenticy of my result and feel that because my results are so homogenous which would back up the fact that my family have lived in isolated islands for thousands of years there is no explanation for Nigeria or North African result of 1,9 combined .Does anyone have any thoughts ?
A few years ago, I built a tree in Family Tree Builder and exported a Gedcom to populate a tree in Legacy Family Tree. Many years later, I discovered that the Gedcom had populated certain notes fields in Legacy with character strings beginning with '1 _UPD<and a long string of characters>' and '2 _UID<and a long string of characters>'. I had elected to save notes when I cut the original Gedcom. This garbage showed up in General Notes and Marriage Notes in the Legacy environment. I ran a Gedcom export saving notes today (3-1-2018) and these strings appear in the Gedcom export file. This junk appears when certain narrative products are run in Legacy so they have to be deleted one by one for every marriage contained in the original Gedcom export. I believe my Family Tree Builder software is patched to the current version.
i just received my DNA results and I am confused about Portugal, Spain and France being all put together.
I'm pure as can be French-Canadian on mother side all the way up to 1655 in LaRochelle, France. On father side I never met him but was told he might be half irish.
58.6% Iberian 27.8% Irish/Scotish/Welsh 11% Scandinavian 1,8% central Asia (Kazakhstan or something)
France is Iberian? Or should I read it like continental Celts that could work but very loosely? For the Irish results it confirmed what I was told about my father and I was very surprised at Scandinavian origins, probably also from the father side.
It seems strange that MyHeritage cannot slice a bit more Iberian from French when other dna companies can do it. Can we expect more precise profiles overtime?I know populations moved a lot but it's a bit extreme to put them all in same Iberian basket.
Is this Iberian thing normal for a French-Canadian?
My 17 yo daughter just got her results back and they are 60.7% english 32.4% scandinavian, 5.7% east european and 1.2% west african (nigeria).
Now, from my side (im the mother) i came from a dutch mother and scottish father (dutch could be explained as english and scandinavian as dutch is not really an ethnic group) but my fathers parents are both traced back in our family tree to at least 1500 in scotland.
Scotland was originally populated by irish celts and iris welsh and scottish is marked as an individual ethnic group, how is it that 0.0% of her dna matches with scottish irish or welsh?
She is a first grade granddaughter so surely the scottish dna just hasnt dissapeared?
I posted on a thread in here about ethnicity estimates changing overnight---and now it is gone. This was about a week ago. Was this actually deleted? I tried searching my name--and the words "ethnicity estimate changed" (which is how I originally found the thread) and it does not pull it up. Geeeeez---what gives?