I would still recommend that you manage any files/trees you might have on your Family Tree Builder. It seems to me that somehow you had in your computer an older version of a same tree and synced it, instead of the updated one.
1. Open the Family Tree Builder
2. Go to File > Manage Projects. There you will see a list of the trees that you have created in Family Tree Builder.
3. Click on the tree you want to delete.
4. Click on 'Done' to finish.
And then, also try and find on that same 'Manage projects...' option, if you have the tree that is more updated.
It happened once to me when I forgot to save the changes I made in some notes and vital info. I always save FTB BEFORE I allow it to sync with the on-line program. When I am notified the sync was successful, I double-check to make sure and then save FTB again.
Somewhere in the data structure, 2 master files managed to be created. I would like to delete one, which is no problem. However, I would like to rename the existing master file. Is this possible? If so how?
I have been generating some books and tried to generate a close family chart.I get an email message that it is completed but when I try to preview it I see blank pages.Is this normal ?How do I generate charts that I can print off .
The web site is locking up when I try to add JPG and PDF files in the ADD PHOTOS function. I've tried adding one at a time or multiple files. Also, when I try to send an email to support, it kicks back as Spam.