I placed an order for a DNA kit on the 16th. I received an invoice from what appears to be a 3rd party source. I've tried calling the customer service number listed all day on Friday and no one answers and I get recordings saying to call back during business hours which is when I was calling.
It also says to go to "manage DNA kits" on the webpage to track the order but when I do that it sends it back to the page to buy the kit.
You have already taken the money out of my account. How do I find out what's going on with it and what's up with no one answering phones?
My brother bought 2 DNA tests. We put in the activation code, did the DNA kit and a little family info. We went to check the status of our kits today. His account is fine and told him his kit was in the lab. My account "doesn't exist with the email I provided". I know it's the right info, I wrote it down. Here's the kicker, I accidently made an accout today with the email address and pasword I thought was already in the system. I know it's a brand new account because it says made today(6/14/17), there is no past activity, none of the info I added is there(my wife etc.) and my DNA kit is not on there. So all I have now if my activation kit with the code on it and of course I can't find an email for them and they are only open until 7 est mon-fri... when I work... If anyone knows about this, or what to do or how to get ahold of them, PLEASE! HELP ME!...
I was adopted and this is a real insite to my past...
Does anyone know of a customer service phone number for MyHeritage. I purchased my DNA kit on May 12, 2017 and still have not yet received the kit. Its been a month and no sign of the kit. I have called the phone numbers given in the web site but they don't seem to be working. So, I have manage to sent about four emails on different dates to customer support but no response back. This is fustrating. I would deeply appreciate the help.
I activated my DNA Kit on April 4th and sent it back to the lab in the USA 1 or 2 days after. Seems like it still hasn't been received. I wonder how long kits normally take to get from Melbourne to the USA??
At the bottom of my DNA match page is the following:
"Family Tree DNA analysis
"Explore more about your DNA with our partner FTDNA"
with a link to the FTDNA website. However, when I go there and try to upload my raw DNA file that I downloaded from MyHeritage, I am told that they do not accept DNA files from MyHeritage!!
What gives here? I did already sucessfully upload my DNA to GEDmatch.com where I found one of my sperm donation offspring. I was trying to see if any more matches occur on the FTDNA site. What can I do to get a DNA file that will upload to FTDNA other than to get another test from a service that they do accept?
Does any one know why I can't access in my trees? When I click "Go to my trees" instead of tree appearing to screen page which has writing on left hand side and otherwise blank page pops up. Loading symbol circulates as well but nothing happens in hours.
I had paid though to my MyHeritage Family Site Upgrade - PremiumPlus via my PayPal. MyHeritage Family asking me for my phone number to get Confirmation code. Because I am hearing imapired is can't hearing & speaking in phone. I gave for my mobile phone number to get SMS message include Confirmation code please.
Now that I am beginning to get some DNA matches I'd like to be able to download and/or print out the matches to work with them. It would also be very helpful to be able to sort by Match Date (as well as by number of segments and length of segments) so that we can readily see the newest matches. I haven't been working with my matches because I find it very time consuming to go through pages of matches one by one! Please let us know if anything like this is in the works? Soon I hope!!! Thanks.
I AM TRYING TO CANCEL MY ACCOUNT AND YOU HAVE AUTOMATICLY DEDUCTED FROM MY VISA CARD, WITHOUT MY AUTHORITY.
CAN YOU PLEASE REFUND MY PAYMENT, I HAVE MADE MY BANK AWARE AS I HAVE FOR SOME REASON BEEN CHRGED TWICE, ONE ON THE 2/5/17 AND AGAIN ON THE 27/5/2017 BOTH FOR DIFFERENT AMOUNTS. I HAVE NEVER GIVEN YOU A NEW EXPIRY DATE FOR MY CARD EITHER!.
I HAVE SENT ALL THE RELEVENT DETAILS ONLINE TO MYHERITAGE AND NOW I AM BEING ASKED FOR PHYSICAL PROOF!
Wanting to find any information on Heinrich Warnecke born 1825 and dying 1903. Heinrich was from Hannover, Germany and came to Australia in 1863 on the ship La Rochelle.
He settled in Roma Queensland with his wife Christina maiden name Sefilke/Seggwelki and had children Heinrick 1851-1923, Maria 1853-1909, Augustus and Conradine also known as Dinah/Diana, Anna 1868-1882.
Can anyone give details on the backup services offered by MyHeritage? I know it is backed up on your computer, wondering if you can only use it if continued to pay for services or how it can be used in future. What are the advantages of paying for this service? Thanks in advance.
I have seen a DAR emblem on a card but have not been able to find anything in the manual or in the forums that covers this issue. We have family members who are DAR, SAR and DAC members and I would like this to show on their info and card.
I am finding a one year old (deceased) that had 2 husbands and 4 children and another relative that had 3 children born before the mother. I emailed the provider for the first listing and never had a response and the incorrect info is being duplicated over and over again. On the second one, I decided to delete the 3 children born before their mother and not download someone else's record if it seems fishy or has more siblings or children, etc. than my records, but print it out and enter data myself.
I initially found the errors by using the Tree Consistency Checker. After figuring out the errors, I was able to find that the 3 children belonged to another father and mother.
The Checker prompts you to mark people deceased who are too old - when there is not a death date, points out duplicate records, differences in spelling, etc. Good Tool!!
How can you first of all as user resolve problems/questions by yourself:
In Family Tree Builder (FTB):
This is the screen which opens on your computer when you click on the pictogram of MyHeritage Family Tree Builder software program.
Click on Help in the upper taskbar and in the dialoguebox which opens, click on UserGuide. The UserGuide of the current FTB will be downloaded as a pdf.file. I suggest that you save this file to your computer, so you can always consult it when you like. At the end of it you can find the Index, search for the subject you want to find an answer for and go to the page as shown to you, and you can always print this part which you would like to use.
On the Familysite:
Go to the bottom of the Start-screen, look under Support and choose for Help by clicking on it. You are now in the Helpcenter and that's subdivided in 10 mainsubjects. Search for the subject which probably can answer your problem/question and click on it.
When you can't find your answer, then search in the forum to the concerning mainsubject and look if your questin or problem has been raised before and when not, post your problem/question and describe in a summary the problem or question.
The new MyHeritage Forum will switch to be a moderated Forum. The designated moderators are MyHeritage users that are willing to help others and answer their questions. The moderators will be responsible for answering as many questions as possible of users in the forum and monitoring the forum activity.
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