Just wondering if anyone can explain why a photo would disappear from my family site but still be in the family album. Two photos went missing before and were added again by my nephew. Now, the photo of his wife has gone from her unit again. I don't understand why this is happening, cany anyone help?
On the DNA results page it suggests going to Family Tree DNA, and when I did I entered my Kit Number only to find the data has not been transferred to FTDNA. I have requested this be done and received an automatic reply,
Hi, my name is Merve Gizem Narlık, from Turkey. I had created an account from your website on March 8, 2009. Also, i uploaded 27 pictures of my family. The situation that i want your help is delete my account. In 2009, i was 13 years old and i didnt know what was wrong or right, even my family didnt know that i uploaded their photos. Today i feel under pressure because of my parents pressures. They dont want to see this photos anymore and i tried to enter my account, i couldnt be successful because of i didnt remember my email adress. I have proofs, im Merve Gizem Narlık. So please delete my account or help me for enter my account again, the only thing that i wish from you...
I uploaded file for DNA matching and it worked about six weeks ago. Now DNA match does NOT exist for my id. I just received email telling me that I have DNA matches but when I click on option to view, there is NOTHING. WHY??? I just rang technical support and I was about 30 in the queue!
I have my DNA from Ancestry and went to download it to my site on here. I followed the instructions and had no problems until I went to download it to this site. When I click on the upload button a message comes up saying I need to sign in to Familysearch. I googled Familysearch and made an account and signed in. Not sure why I did it but I still get the same message when I try to upload. Is there another Familysearch?
For the last 10 days I have been unable to Sync or do SmartMatches or even go to my online Family Tree. I continually get a message saying "the software is unable to communicate with the online site" and the suggestion is that I do not have an internet connection which is clearly not the case as all other internet communications are working fine. After several letters to "Support"???? I have not had any response. Has anyone else had this problem? I can access My Heritage site ok by going through myheritage.com etc but cannot do anything in regard to my FTB anyway.
My mother is British, and is for as many generations as my family recalls, yet my DNA findings show no British, but I am suddenly 20% Italian and Central European. My father is of Swedish ancestry, so that should represent 50% of my heritage, not 80%. Then, this morning I get a notice that the findings are Beta, and that was not mentioned in the ads that lured me into this web site. MyHeritage is complete rip off, I should have spent the extra $20 and used Ancestry, as my sister did. She is half British, with some Irish mixed in---no trace of Italy or Eastern Europe.
Tried a couple of times to have you call me for code. banner says tele# incorrect. finally just ignored statement and clicked on proceed. success. Immediately found that i had been billed twice. cannot contact via phone..always busy. next step to get resolve issue with charges???
I signed up for DNA testing after watching FOX & Friends this morning -- after the first segment. THEN, after second segment they announced that if FOX was used for shipping code, no $12 charge/Free Shipping for limited time. Can I get a refund for the shipping?
I made a purchase this morning but system kept saying that my telephone number could not be verified. My number was entered correctly. Please advise if my purchase was received and why my number could not be verified.
I've been locked out of all DNA information for close to a week. I had been using it without difficulty now it says DNA not avaiable in my country.I tried calling cusomer support yesterday and was 19 in line. Just tried again and the message says to call back after 7am. It's 12:30est US. I can't find anyway to email tech support. I've checked my settings and I am still listed under US. I even got an email alerting me to a DNA match but i cant get in to open it. ANy thoughts or suggestions
I ordered the DNA kit for my daughter (in my tree) and the test they sent had a problem with the code on it so they sent her another one. She has received the results, I think she thought she had to buy an account so she signed up on My Heritage and started a tree. How can I connect her back to our main tree and hopefully get more family matches?
I couldn't figure out how to 'download' any DNA data because the options are not My Heritage even though it's where I bought the DNA test from.
Last question, I promise. Why are there so many DNA test choices and which is the best one to select if I want to try the full medical panel as well?
I have been able to access and have been notified of matches with no difficulty, including yesterday. I am now getting a message "DNA is not available in your country". Did something change or is there another explanation. The number 1 reason I chose to use MyHeritage is because of its connection with 23andme.