I registered the DNA kit online, and screwed up because 2 of us are doing the DNA. I have been trying to get through to support all day and I even left a message and nobody will call me back. I am screwed, I wish I had never bought this.
Hi, I am Ingo van Wyk and I discovered that I passed away, according to you! I suppose it's a timing error on your side!! May I suggest that you only break this news at an appropriate time - I am still here :) I can't recommend the right time to you, you know, life is full of surprises.....
Where is my DNA? I have waited so long for my results, My Name is Janice Smith O'Shaughnessy they where sent to you to along with David Howes which this DNA has had a result on the 19th of September. I have paid for my own results I am not very imprest with your service and therefore would like my Money returned immediately, otherwise I will take this further I have written several e-mails and not one has been answered. I will use another Company that's more reputable, as I have read on Facebook it is just a SCAM!
A cousin has died. His widow keeps getting news letters addressed to him upsetting her (they shared email address). I had recorded him as dead and deleted his email from his contact details. I also deleted him from site members. She still wanted the news letters but in her name. I sent an invite under her name but it arrived addressed to her late husband. This situation must arise on a regular basis so why is there not a simple or obvious fix for this? I find this embarrising and frustrating. Can any one help? Thanks.
The Book Report does not print changes or additions in the notes field unless another field is also updated or changed such as birth location. Data on website appears updated and ok but same problems on book reports. Gedcom appears OK. What is going on?
I'm not able to upload any new DNA results, since last Saturday. The upload animation never completes and its the same result regardless of browser. I have reported the issue but have not heard anything back yet. Anybody else seen the same issue?
Hi yesterday we received the DNA results for my son kit number MH-87YK2N and after building my family tree. I can't access his results anymore. It keeps taking me to the default kit number which is mine.
The package says The package is delayed and will not be delivered by the expected delivery date. An updated delivery date will be provided when available. The item is currently in transit to the destination as of October 15, 2017 at 9:19 am. It is on its way to HOUSTON, TX 77008.
My mother's brother married my father's sister and I have two entries for them , one as a pair under father's siblings and one under mother's siblings. Do I have to enter my cousins (their children) under both or is there a way that I can connect them?
I feel so taken that I went for this. The information is totally wrong as I know from other DNA tests taken with my family that showed totally different results. This is nothing but a scam to upgrade, you can't see any records without paying, so what was the payment for - bogus results? I did not need informaiton on my marriage, birth or address records, I know about me, but thanks for that free info because that was all that was free.
I paid for a DNA kit 10 days ago from this company and 1 from two other companies as well. The other two arrived in 2 days and have already been sent back for testing. How can I track my kit or get my money back?
My kit is ready for returning. Sending such material is not allowed to be sent abroad from the UK by Royal Mail. I was shown the rules at the Post Office. It is classified as biological material. Please advise how your other UK clients return their's.
Occasionally I get an email offering to add photos to my tree.-, which is great, because I'm at the stage of rarely adding new people, but I am keen to add detail.
HOWEVER, when I go through the process of selecting photos and adding them to my tree, and then synching to FTB, the photos do not automatcally appear in the FTB tree - To make them appear I have to go into that person's photos, where the photo is, but it is not selected as the personal photo. The checkbox for making the photo the personal photo does not operate.
I found a work-around, which is to remove the current association, then add a new association pointing to the same person as the one just removed, which then causes it all to operate the way it should.
I think the program is not setting some variable when the photo is added, to indicate that there is now a photo there. When the photo is added to a person that already has a photo, it all seems to be OK, but when the photo is added to a person without a photo (which is usually the case) the above problem occurs.