My mother is British, and is for as many generations as my family recalls, yet my DNA findings show no British, but I am suddenly 20% Italian and Central European. My father is of Swedish ancestry, so that should represent 50% of my heritage, not 80%. Then, this morning I get a notice that the findings are Beta, and that was not mentioned in the ads that lured me into this web site. MyHeritage is complete rip off, I should have spent the extra $20 and used Ancestry, as my sister did. She is half British, with some Irish mixed in---no trace of Italy or Eastern Europe.
Tried a couple of times to have you call me for code. banner says tele# incorrect. finally just ignored statement and clicked on proceed. success. Immediately found that i had been billed twice. cannot contact via phone..always busy. next step to get resolve issue with charges???
I signed up for DNA testing after watching FOX & Friends this morning -- after the first segment. THEN, after second segment they announced that if FOX was used for shipping code, no $12 charge/Free Shipping for limited time. Can I get a refund for the shipping?
I made a purchase this morning but system kept saying that my telephone number could not be verified. My number was entered correctly. Please advise if my purchase was received and why my number could not be verified.
I've been locked out of all DNA information for close to a week. I had been using it without difficulty now it says DNA not avaiable in my country.I tried calling cusomer support yesterday and was 19 in line. Just tried again and the message says to call back after 7am. It's 12:30est US. I can't find anyway to email tech support. I've checked my settings and I am still listed under US. I even got an email alerting me to a DNA match but i cant get in to open it. ANy thoughts or suggestions
I ordered the DNA kit for my daughter (in my tree) and the test they sent had a problem with the code on it so they sent her another one. She has received the results, I think she thought she had to buy an account so she signed up on My Heritage and started a tree. How can I connect her back to our main tree and hopefully get more family matches?
I couldn't figure out how to 'download' any DNA data because the options are not My Heritage even though it's where I bought the DNA test from.
Last question, I promise. Why are there so many DNA test choices and which is the best one to select if I want to try the full medical panel as well?
I have DNA results a few months, but in tab DNA on internet page I cant see Ethnicisty Estimate. I see it in mobile app, but there is only "Your DNA analysis of the data is still ongoing". Are there any chance get it?
I have been able to access and have been notified of matches with no difficulty, including yesterday. I am now getting a message "DNA is not available in your country". Did something change or is there another explanation. The number 1 reason I chose to use MyHeritage is because of its connection with 23andme.
I found it very aggravating to NOT find an email link to contact customer service. If you have one available it certainly did not show up on my end.
I would like to express my concerns that I am not happy with this site. You have a lot of good ideas, however, it is not what I would expect for the money. Searching, does not give me the results that I get from other FREE sites, let alone ancestry.
These are ONLY MY opinions and not those of others. Thank you for allowing me to express my opinion and my concerns.
Wanting to find any information on Heinrich Warnecke born 1825 and dying 1903. Heinrich was from Hannover, Germany and came to Australia in 1863 on the ship La Rochelle.
He settled in Roma Queensland with his wife Christina maiden name Sefilke/Seggwelki and had children Heinrick 1851-1923, Maria 1853-1909, Augustus and Conradine also known as Dinah/Diana, Anna 1868-1882.
Can anyone give details on the backup services offered by MyHeritage? I know it is backed up on your computer, wondering if you can only use it if continued to pay for services or how it can be used in future. What are the advantages of paying for this service? Thanks in advance.
I have seen a DAR emblem on a card but have not been able to find anything in the manual or in the forums that covers this issue. We have family members who are DAR, SAR and DAC members and I would like this to show on their info and card.
I am finding a one year old (deceased) that had 2 husbands and 4 children and another relative that had 3 children born before the mother. I emailed the provider for the first listing and never had a response and the incorrect info is being duplicated over and over again. On the second one, I decided to delete the 3 children born before their mother and not download someone else's record if it seems fishy or has more siblings or children, etc. than my records, but print it out and enter data myself.
I initially found the errors by using the Tree Consistency Checker. After figuring out the errors, I was able to find that the 3 children belonged to another father and mother.
The Checker prompts you to mark people deceased who are too old - when there is not a death date, points out duplicate records, differences in spelling, etc. Good Tool!!