There is no way these results are correct. My mother is 100% Icelandic and has her family tree back to the year 875. She didn't even come to this country until after she met and married my father during WWII. My results say I am: 51% Irish, Scottish, and Welsh and 32.3% Scandinavian. This is not possible.
The system coding and sampling is critically flawed, particularly on the identification of Scandinavian. Perhaps 900 years ago, the origins of Icelandic DNA may have had some Irish, Scottish or Welsh but there is no way in today's sampling that the DNA is the same. I wouldn't waste the money on this.
I activated the test on June 10th and posted the next day from the UK. Not arrived apparently and the toll free number to contact them does not work. All very odd when they phone me constantly to upgrade.!!!
It has been very frustanting to get my DNA test done. Delivery time from US to Australia is over a month via DHL. My first Kit I received after a month and sent it in the next day but they have never received it. My second Kit I am still waiting since 09/06.
Following my ordeal:
01/03/2017 - Order
02/04/2017 - Sent and never received
09/06 - Another one sent by Heritage to my post but I haven't received yet.
It has been about 4 months. They cancel the first order details from my login. I would tha information back with status "Package Missed"
Customer service just call me regarding to get a premium account. I haven't received any apologize for the delay or my second Kit has been sent via express to speed the process after the first one failed.
Was wondering if anyone was able to offer some help or advice as I can't get through to anyone from technical or customer services.
Yesterday I was using the desktop application for the first time in weeks, when syncing with my online account it crashed and only synced part of my tree, later I realised that it had synced back to my online account reducing the number in my tree by around 700 people.
As you can imagine I'm freaking out right now, any advice would be greatly appeciated.
I uploaded my raw DNA and got my ethnicity estimate after about 1 day and a half. I became excited and asked my family members if I could upload theirs as well to compare them to Ancestry's. Their DNA came in, but no ethnicity estimate. Does it take longer if I uploaded 4 in 1 day?
So disappointed. I've spend over $400 on four different DNA tests for family and I've yet to see the kits. Moreover, when I call for customer service (within the posted hours), it literally doesn't allow you to leave a message or even speak to a live person. I truly feel as if I've been duped. Shame on me. I think my next step will be to file a complaint via the BB..
See if I have any recourse through Bank/Credit card company.
l paid for a new subscription on 25th April with proof it went through to them but still not acknowledged that the Membership has been paid so l can start using it. . Impossible to contact My Heritage to be able to clear this up. Can't contact them by phone and being able to send an email is impossible. Will never recommend them.
I eventually managed to get through on the phone to them because I had money taken out of my account twice in the space of a few days. Not small sums . I did attempt to upgrade on the site and was informed that they would have to phone me to confirm which did not happen. When I called to complain I was told that they cant look at my payments someone else would have to call me and sort it out. Not holding my breath, have never had such bad service from anyone totally disgusted. Woman tried to tell me that I had not been charged twice despite the fact that I have my bank details in front of me. I am furious. I asked her to cancel my account and was told 'cant do that' Disgusting.
I placed an order for a DNA kit on the 16th. I received an invoice from what appears to be a 3rd party source. I've tried calling the customer service number listed all day on Friday and no one answers and I get recordings saying to call back during business hours which is when I was calling.
It also says to go to "manage DNA kits" on the webpage to track the order but when I do that it sends it back to the page to buy the kit.
You have already taken the money out of my account. How do I find out what's going on with it and what's up with no one answering phones?
My father tells me I'm one quarter Asian he is half, you cannot see it in me physically at all...the test results offer no Asian connection in my dna but has me 95% Irish. .......can I be certain based on this test alone.......please help with advice I'm very confused
My brother bought 2 DNA tests. We put in the activation code, did the DNA kit and a little family info. We went to check the status of our kits today. His account is fine and told him his kit was in the lab. My account "doesn't exist with the email I provided". I know it's the right info, I wrote it down. Here's the kicker, I accidently made an accout today with the email address and pasword I thought was already in the system. I know it's a brand new account because it says made today(6/14/17), there is no past activity, none of the info I added is there(my wife etc.) and my DNA kit is not on there. So all I have now if my activation kit with the code on it and of course I can't find an email for them and they are only open until 7 est mon-fri... when I work... If anyone knows about this, or what to do or how to get ahold of them, PLEASE! HELP ME!...
I was adopted and this is a real insite to my past...
Does anyone know of a customer service phone number for MyHeritage. I purchased my DNA kit on May 12, 2017 and still have not yet received the kit. Its been a month and no sign of the kit. I have called the phone numbers given in the web site but they don't seem to be working. So, I have manage to sent about four emails on different dates to customer support but no response back. This is fustrating. I would deeply appreciate the help.
I activated my DNA Kit on April 4th and sent it back to the lab in the USA 1 or 2 days after. Seems like it still hasn't been received. I wonder how long kits normally take to get from Melbourne to the USA??
At the bottom of my DNA match page is the following:
"Family Tree DNA analysis
"Explore more about your DNA with our partner FTDNA"
with a link to the FTDNA website. However, when I go there and try to upload my raw DNA file that I downloaded from MyHeritage, I am told that they do not accept DNA files from MyHeritage!!
What gives here? I did already sucessfully upload my DNA to GEDmatch.com where I found one of my sperm donation offspring. I was trying to see if any more matches occur on the FTDNA site. What can I do to get a DNA file that will upload to FTDNA other than to get another test from a service that they do accept?
Does any one know why I can't access in my trees? When I click "Go to my trees" instead of tree appearing to screen page which has writing on left hand side and otherwise blank page pops up. Loading symbol circulates as well but nothing happens in hours.
I had paid though to my MyHeritage Family Site Upgrade - PremiumPlus via my PayPal. MyHeritage Family asking me for my phone number to get Confirmation code. Because I am hearing imapired is can't hearing & speaking in phone. I gave for my mobile phone number to get SMS message include Confirmation code please.
Now that I am beginning to get some DNA matches I'd like to be able to download and/or print out the matches to work with them. It would also be very helpful to be able to sort by Match Date (as well as by number of segments and length of segments) so that we can readily see the newest matches. I haven't been working with my matches because I find it very time consuming to go through pages of matches one by one! Please let us know if anything like this is in the works? Soon I hope!!! Thanks.
I AM TRYING TO CANCEL MY ACCOUNT AND YOU HAVE AUTOMATICLY DEDUCTED FROM MY VISA CARD, WITHOUT MY AUTHORITY.
CAN YOU PLEASE REFUND MY PAYMENT, I HAVE MADE MY BANK AWARE AS I HAVE FOR SOME REASON BEEN CHRGED TWICE, ONE ON THE 2/5/17 AND AGAIN ON THE 27/5/2017 BOTH FOR DIFFERENT AMOUNTS. I HAVE NEVER GIVEN YOU A NEW EXPIRY DATE FOR MY CARD EITHER!.
I HAVE SENT ALL THE RELEVENT DETAILS ONLINE TO MYHERITAGE AND NOW I AM BEING ASKED FOR PHYSICAL PROOF!