I mailed my samples almost a month ago and it still hasn't been received at the lab? How long should I wait before asking for a refund? I'm very skeptical about this service now that I've read so many complaints from previous members.
As my years premium subscription was coming to an end I was offered a 20% discount to renew. This went on for a week or so then I was offered a 15% discount to renew. Then when my subscription ran out MyHeritage hit my paypal account for the full premium amount of $330AUD. Do you understand how mercenary that looks. Sure you'll offer me a refund, but the point is that you should be offering a 20% or more for second year premium subscritions regardless. I feel you may not be aware of how this looks to the account user or anybody else they tell about your service. You need to understand that in order to keep customers with a positive outlook towards MyHeritage you need offer them incentives to stay with you rather the big stick that says if you don't resubscribe when we want you to we will hit you with the full amount regardless. This is a very poor way of conducting your business. Please advise.
I placed an order last night and I am trying to cancel it for a refund before it ships. I tried calling both your Canada and America hotlines with no answer. i have emailed but only got an automated response. I don't want to pay return shipping, please cancel my order and respond to me.
Could I ask if anyone else is having the same problem as me with regards matching historical records on Family Tree Builder. You will know that MyHeritage comes up with historical records that appear in a green box on the individuals record and normally you would open that up to reveal the records that have been cross checked. However when I try now to open the green box up all I get are error messages as per below:
"Could not load QuickSave data: fetch-value-add.php: Match could not be found for match id: I-182861872-7-7000040-R-10446-28950374"
"Object with id: 'individual-182861872-7000237' does not exist"
Could not load QuickSave data: fetch-value-add.php: Match could not be found for match id: I-182861872-7-7000041-R-10443-26258802"
"Object with id: 'individual-182861872-7000119' does not exist"
"Object with id: 'individual-182861872-7000118' does not exist"
just as a few examples of what I have been getting. It is extrememly frustrating as I am now unable to check these historical records any longer!!!
I would welcome anyones advice or whether you are having similar issues. Regards Tony
PLEASE help, I have filled out contact forms but no one ever replies! I have a 440 person tree. I've been working on it diligently. I got an email to download "free" Family Tree Builder. I did but the "sync" failed and said my tree was too large and I need to upgrade. I am not paying for the upgrade, I was told it was "free".
Now I am unable to edit (no little pencil icon) and the "EDIT"tab is grayed out. I tried uninstalling FTB, but I am still unable to edit. SInce I am ALSO unable to create a GEDCOM and move my tree to another site please someone tell me how to get my editing capability back.
After waiting weeks to find out that you cannot upload the raw data generated from My Heritage, I am Wondering, WHAT I can do with this raw data? I surely don't understand, thought this dna test was suppossed to show me my Heritage?
Can someone explain this, or is this just a scam. a waste of time and money.
'It is not possible to upload MyHeritage raw DNA file to the website'
I ask the MyHeritage site management to restore the classic version of the cover page for site administrators, as all regular users, it's better not to think of it, and also add the entire number of upcoming birthdays of relatives!
Just wondering if anyone can explain why a photo would disappear from my family site but still be in the family album. Two photos went missing before and were added again by my nephew. Now, the photo of his wife has gone from her unit again. I don't understand why this is happening, cany anyone help?
On the DNA results page it suggests going to Family Tree DNA, and when I did I entered my Kit Number only to find the data has not been transferred to FTDNA. I have requested this be done and received an automatic reply,
Hi, my name is Merve Gizem Narlık, from Turkey. I had created an account from your website on March 8, 2009. Also, i uploaded 27 pictures of my family. The situation that i want your help is delete my account. In 2009, i was 13 years old and i didnt know what was wrong or right, even my family didnt know that i uploaded their photos. Today i feel under pressure because of my parents pressures. They dont want to see this photos anymore and i tried to enter my account, i couldnt be successful because of i didnt remember my email adress. I have proofs, im Merve Gizem Narlık. So please delete my account or help me for enter my account again, the only thing that i wish from you...
I uploaded file for DNA matching and it worked about six weeks ago. Now DNA match does NOT exist for my id. I just received email telling me that I have DNA matches but when I click on option to view, there is NOTHING. WHY??? I just rang technical support and I was about 30 in the queue!
I have my DNA from Ancestry and went to download it to my site on here. I followed the instructions and had no problems until I went to download it to this site. When I click on the upload button a message comes up saying I need to sign in to Familysearch. I googled Familysearch and made an account and signed in. Not sure why I did it but I still get the same message when I try to upload. Is there another Familysearch?
For the last 10 days I have been unable to Sync or do SmartMatches or even go to my online Family Tree. I continually get a message saying "the software is unable to communicate with the online site" and the suggestion is that I do not have an internet connection which is clearly not the case as all other internet communications are working fine. After several letters to "Support"???? I have not had any response. Has anyone else had this problem? I can access My Heritage site ok by going through myheritage.com etc but cannot do anything in regard to my FTB anyway.
My mother is British, and is for as many generations as my family recalls, yet my DNA findings show no British, but I am suddenly 20% Italian and Central European. My father is of Swedish ancestry, so that should represent 50% of my heritage, not 80%. Then, this morning I get a notice that the findings are Beta, and that was not mentioned in the ads that lured me into this web site. MyHeritage is complete rip off, I should have spent the extra $20 and used Ancestry, as my sister did. She is half British, with some Irish mixed in---no trace of Italy or Eastern Europe.