For any questions regarding your DNA kit, the activation process, the Health Questionnaire, processing your results at the lab, your Ethnicity Estimate or your DNA Matches, please contact the MyHeritage Support team via our contact us form.
However please note that MyHeritage is not a healthcare provider and our Support team are not genetic counselors. We are happy to help you with questions of a technical nature such as issues with downloading or filling in the initial questionnaire but we are unable to help you analyze your results or answer any questions.
Our test is not diagnostic, and we encourage our users to share their reports with their healthcare provider or a genetic counselor, to better understand their results.
If you reside in the United States and have questions before or after the test, or if you need help with how to interpret your health reports, please contact PWNHealth at gc@pwnhealth.com or call them on 888-494-7333.