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I am having massive issue with Smart Match
Laura Molnar
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I first tried running it 2 weeks ago & got through 174 of 500 people & I had to stop it, as my computer needed to had some system updates, but since then I can't get any futher as it will not process, I've tried mutiple times & this is driving me a bit insane. 

Do uninstall myheritage & re-install it to get this to work?  Does anyone have any ideas?

Thanks so much.

~~~ Laura

Laura Molnar
Wayne, NJ
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RE: I am having massive issue with Smart Match
member
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As some one else said, be patient, Ive been doing Tree search for about 5 years straight and if it wasn't for time=2 years later getting an answer from a Blog on a geneology site, the rest is history. Also paying for MyHeritage is Awesome and far less then ancestry.com
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3
RE: I am having massive issue with Smart Match
Esther Weinberg
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If you just edited your tree in the past few days, then this will cause the smartmatches to be recalculated for your site. Please keep in mind, that after a Smart Matching request is made, you will not get matches immediately.This may take time, as there is a long list of sites that are waiting for matches. Premium users do get priority smart match processing. For paying users, it can take up to 48 hours to receive matches. For non-paying users, there is a delay of 2-3 weeks.Best Regards, Esther
Esther Weinberg
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4
RE: I am having massive issue with Smart Match [2]
Clive Cargill
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how do you delete "Smart Matches" that are NOT any where near a smart match to your tree ?
Clive Cargill
Suffolk
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5
RE: I am having massive issue with Smart Match [3]
tracey edwards
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Hi

I'am still waiting for that answer myself.

good luck

tracey edwards
Australia
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