I've had the same problem and I recently, today actually, found a solution. I found another free family tree program that goes through and makes a list of potential duplicates; then you look at the list and decide whether or not to merge them together.
I am having the same problem, but I don't think I entered them twice. I think there must be a glitch in the system. I have e-mailed them and hope to hear from them soon. My Family Tree right now is in a mess because of this. Thanks and let me know if you find out anything, okay? Sue Oravetz
Debbie, No I have lived in Oklahoma City my whole life and attended Capitol Hill High School and graduated in 1962. I just got into geneaology a few months ago and have really been enjoying it. It is amazing the information you can get on line. My Heritage has been really good except the duplicate entry issue, and I think they worked on it and now I don't have that problem. Take care up there in Connecticut. I bet you live in a pretty area. I would like to see more of New England than I have seen. Sue
Be careful what you are doing here or you will really mess up . I have had that problem myself because I entered the same name twice in different parts of the family tree because I forgot that I already entered it. The first thing I did to untangle this mess was a) Click on each of the duplicate entries to see where the two entries show up in your tree b) Delete the one with the minimum of descendents . Depending on complexity of the tree, when you hit the delete button, a dialog box may come up so you can delete the person and reassociate the descendents to new parents. If not , then you have to do it manually ie reassociate each descendent ( of the deleted person ) with the name that has not been deleted. Having learnt the lesson the hard way , I am now very carerful when adding new people , I check the list the left pane to be sure the name is not already there. Hope this helps .