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No Mail Notifications
Becky Tellalian
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Hello,

Just wanted to know if there is a glitch in the email notification system.  I belong to two Family Trees, one I have been a member of for over a year, and one I just recently started.  I am set to receive emails and the email address is correct, so wanted to clear that up right away! :)

I used to receive notifcations frequently to let me know about birthdays, anniversaries, etc on the older site (1st Family Tree), but I haven't received anything for quite a while.  I just visited the site and there are all kinds of new birthdays and such,,, just no longer receiving emails (neither is my sister, so it's not just me).

On the new site I created, I do not receive email notifications from there, either.  I tried to print a family tree.... I was prompted that I would be emailed when it was ready.... guess what???  No emails!  I just kept going back to the site so I could print when it was ready.

Why?

When I started this new tree, I informed Family Members that not only would we build our Family Tree, but we would all be notified of family events set as announcements, birthdays, anniversaries etc.  It appeals to them because we are spread accross several states and don't stay in touch as often as we would like.  I hope they don't see me as a liar, LOL!! 

Please Help!!

Thanks!! :)

Becky 

 

 

 

Becky Tellalian
Louisville, OH
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2
RE: No Mail Notifications
Becky Tellalian
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Just wanted to clarify that I always check my spam folder, so no.... email notifications are not arriving. :)

On another note, I see that if someone replies to my question here, I will be notified by email .... we shall see. :)

Becky Tellalian
Louisville, OH
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3
RE: No Mail Notifications [2]
Lora KoenHemsi
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Hi becky,

I am sorry for the inconvinience and thanks for reporting us the issue.

We will look into the settings and investiage why you do not recieve emails and if there's indeed a problem we will let you know ASAP.

In the mean time we will generate a notification mail and send it to you soon.

Lora KoenHemsi
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4
RE: No Mail Notifications [3]
Maria Sedda
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Hi,

I have the same problem.

No notifications at all.

Same settings, everything flagged but no emails are coming since march 2011.

Can you help me please?

Thanks a lot

Maria Sedda
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5
RE: No Mail Notifications [4]
Esther Weinberg
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Hi Maria, 

Thank you for writing to us.

I see that you recently changed your registered email address with MyHeritage.com.

Please try adding the email address notify2@myheritage.com to your safe list of accepted email addresses. 

Please let me know how this goes.

Best Regards, Esther / MyHeritage Team 

Esther Weinberg
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