I made a family tree yesterday and the smart match was working fine. Then all of the sudden it just stopped. I even upgraded since then and still nothing. Why isn't it working?
If I click the smartmatch tab this is the error that I get:
When you publish your family tree a request to process SmartMatches on your tree is sent to our servers.
As a Premium customer your tree receives priority processing and you should receive matches within 48 hours.
We did, however, recently discover that if one publishes a second time before the previous request finished processing, the request would get "stuck" and continue to remain pending.
This would cause you to experience a situation similar to the one you describe.
We have already fixed the problem.
Try publishing again. Don't worry if you don't receive matches immediately, but if you don't get any matches after a few days, make sure to let us know.
Try publishing again. Let us know if you get matches this time.
I uploaded a new gedcom on 15th March. Today is the 24th March and I am still receiving the message that says:
No matches are currently available.
It is recommended to visit this page again soon as Smart Matches™ have not been calculated for this family tree yet.
I have read other comments in this forum and it appears that this should take up to 48 hours. It is now well past this time frame and I am not sure what I am supposed to do now to make this happen.
Any advice would be appreciated.