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Couple issues but no reply from support
Robert Foster
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1)  I would like to know when we can add events to the calendar... I would like to have my site be more family oriented (keep in touch type of thing) as well as a family tree site...  one of the main reasons I picked this site over others was that it had this feature...but I didnt realize it did not work.

 2)  when I generate a report lets just say all in one (or any other)... it only will print one page and not the entire tree...so I get the middle page of the tree and not a full tree..  I have tried several things and nothing seems to work.

 I will try here as my emails to support have not been answered.

 

thanks

Rob

 

Robert Foster
Lakewood, CA
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2
RE: Couple issues but no reply from support
Rhianna W
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Hi Rob,

In answer to your questions:

1. We are working on this project. It is high priority and will become available very soon.

2. If you would like more flexibility in printing charts and reports, it is possible to download Family Tree Builder to generate them. You can download Family Tree Builder here: www.myheritage.com/family-tree-builder.

The procedure to move your family tree from your site to the program is thus:

Go to your site and click on Family Tree. 

Use the Export Gedcom feature on this page to create a gedcom file.

Save the file on your computer.

Download and install Family Tree Builder. 

Once you have successfully installed Family Tree Builder, go back to the gedcom file you saved. 

Double click on it to open it in Family Tree Builder. 

Now you will be able to use the Charts and Reports menus to generate charts/reports of your tree.

One important note: photos are not transferred with a gedcom file. They will have to be replaced in the tree manually.

Rhianna W
Tel Aviv, Israel
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3
RE: Couple issues but no reply from support [2]
Robert Foster
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Its not that I really need more flexiblity I guess I am just wondering if the reports generator is broken.  It only allows me to print one page not the enitire report... it shows the whole report but then just prints the center page.  Nothing I seem to do can cause it to print another area or the entire report.

 Thanks for the reply....I will do the download.

Robert Foster
Lakewood, CA
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4
RE: Couple issues but no reply from support [3]
Rhianna W
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I wanted to let you know that the capability to add events to the calendar is going to be ready in the next week or so!

As for the problem you describe, can you clarify for me a little bit?

1. I assume you are trying to print a chart and not a report as reports do not currently have a print function on family sites. Is this correct?

2. What is the exact type of chart you are trying to print?

3. Generated charts are in PDF format and displayed for you in a browser window. Did you save this file to your computer before printing? 

 

Rhianna W
Tel Aviv, Israel
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5
RE: Couple issues but no reply from support [4]
Robert Foster
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Ah yes you are right...its Print Charts not reports...I was trying to print a chart of everyone I have entered in my tree.  I can get the PDF to generate but then I cannot get it to print all of the times.  I will try to mess around with it in Adobe and see if I can get it to work.

 Thanks for the reply and looking forward to adding events.

 Rob

Robert Foster
Lakewood, CA
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6
RE: Couple issues but no reply from support [5]
Robert Foster
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Yeah I cant seem to get it to print out the entire Chart.... it prints one page.... but it should have it seperated into several pages that you can tape together (or thats what I thought it would do)...

 

Robert Foster
Lakewood, CA
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7
RE: Couple issues but no reply from support [6]
Noam
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Hi Rob,

Since you are a Premium user, you can generate an All-in-one chart in Family Tree Builder, and save it as a multiple page PDF file.

I see that you have already downloaded Family Tree Builder, but you should probably download our latest version from here:  

http://www.myheritage.com/family-tree-builder

You can later go to the Family tree > Manage trees page in your Family Site, and export a GEDCOM file of your tree.

This file can be imported to Family Tree Builder, using the File > Import GEDCOM command. 

Now you can create an All-in-one chart, and save it as a multiple page PDF file. 

Regards,

Noam \ MyHeritage

Noam
Israel
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8
RE: Couple issues but no reply from support [7]
Robert Foster
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ok thank you.
Robert Foster
Lakewood, CA
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